In honor of Telecommunication Week, the EMS Handoff has a special recording highlighting some telecommunication professionals as they discuss telecommunication, the job profile, challenges, and even, the “perfect” system. 

Randy Beeman is the current National Emergency Number Association (NENA) chapter president. He is a 30-year retired medic with 40+ years in local government but currently serves as the director of Durham Emergency Communications Center. Randy holds a B.A. in business administration. 

Ollie Wall is a communications shift supervisor at Durham Emergency Communications Center in Durham, NC, and has worked for the department for 20 years. Her career began as a telecommunicator and served as a mentor before stepping into her full-time supervisor role.