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When COVID-19 struck, the healthcare system couldn’t keep up. Testing was scarce, data reporting was broken, and underserved communities lacked access to care. Devon Phillips, a public health leader, played a key role in creating one of the largest COVID-19 testing programs in the U.S., working with California's Department of Public Health, community sites, and thousands of providers.
In this episode, Dr. Leo Damasco and Phoebe Gutierrez sit down with Devon Phillips to uncover how she launched a massive public health tech initiative during an emergency, built software that connected frontline providers, government agencies, and millions of patients, and tackled telehealth expansion, digital infrastructure, and regulatory barriers—without red tape slowing her down.
Now, as telehealth and digital health innovation continue to evolve, what’s next for public health? Devon discusses what stuck from the pandemic, what’s been lost, and how technology is shaping the future of community-based healthcare.
If you work in telemedicine, digital health, or public health, this episode is a must-listen.
Three Actionable Takeaways:
- Public Health Must Meet Patients Where They Are – The most effective healthcare delivery happens outside traditional clinics. Programs need to reach patients in schools, churches, workplaces, and even at home.
- COVID-19 Changed Telehealth Forever—But Will It Last? – Virtual care skyrocketed during the pandemic, but regulations are shifting. Telehealth companies and providers must prepare for policy changes.
- Data is the Backbone of Public Health – Governments and providers need real-time data to track disease outbreaks and deliver care effectively. Better infrastructure can prevent future crises.
About the Show:
Telemedicine Talks explores the evolving world of digital health, helping physicians navigate new opportunities, regulatory challenges, and career transitions in telemedicine.
About the Guest:
🔹 Devon Phillips – Devon Phillips is a digital health strategist and public health innovator who played a key role in launching one of the largest COVID-19 testing programs in the U.S. As Head of Strategic Initiatives at Primary Health, she specializes in scaling healthcare technology solutions that improve public health infrastructure. With a deep understanding of policy, operations, and regulatory strategy, Devon has collaborated with government agencies, healthcare providers, and community organizations to expand access to care during critical health crises.
Passionate about leveraging technology for social impact, Devon focuses on building sustainable, patient-centered healthcare solutions. Her work bridges the gap between public health and digital transformation, ensuring that innovation meets the needs of diverse populations.
Connect with her on LinkedIn: Devon Phillips.
About the Hosts:
🔹 Dr. Leo Damasco – Pediatrician and emergency medicine doctor turned telemedicine advocate, helping physicians transition to digital health.
🔹 Phoebe Gutierrez – Former state regulator turned telehealth executive, specializing in compliance and sustainable virtual care models.
📩 Connect with Phoebe Gutierrez:
🔗 https://www.linkedin.com/in/pkgutierrez/
📧 [email protected]