Meridith invites Leslie Janzen and Robin Chamberlain on the show to give a look at what happens during a QPR implementation, tips and tricks to help make it smooth, and pitfalls to avoid getting it off track.

Ross Rutschman gives insight into how Priority Dispatch operates worldwide, how various agencies across the world implement the IAED's protocols, and the challenges he sees everywhere.

Have you been hearing about Priority Dispatch's regional Compass Events? Here's a look at what they are and how they work from the perspective of the experts who put them on and the attendees who go to them.

Meridith invited Brandon Miller and John Ferraro to talk about their agencies' experience with Protocol 41: Caller in Crisis after having implemented it last year. Built to give Emergency Dispatchers and calltakers tools to better manage extreme mental and behavioral health calls, P-41 is giving dispatchers all over the US tools and language to help suicidal callers through their lowest moments.

Bryon Shultz joins Meridith to discuss the True to Q Facebook Group and the efforts his team makes to help answer questions from users like you every day.

Meridith brings on Gary Galasso to discuss Dispatch Life Support, its history, its scope, and tips for doing it right.

Meredith invites Jonny McMullan and Louise Todd from Priority Dispatch's UK office to talk about mentorship in Emergency Communications, how they're running their mentor program, and what you can do in your center to make mentoring work.

Who needs to be in the room when deciding what response goes to what Determinant Code? What do most centers get wrong? Is there a best way to do it? Meridith brings on Brian Dale to share his decades of experience and give insights to the process.

Guest host Bobby Benton brings Mark Von Behren on to talk about the qualities that make a police dispatcher exceptional, both from a dispatch and a leadership point of view.

Meridith invites Brian Dale on the podcast to talk about reasonableness in QA and why it's such a critical concept as Qs deal with Case Review.