Meridith invited Brandon Miller and John Ferraro to talk about their agencies' experience with Protocol 41: Caller in Crisis after having implemented it last year. Built to give Emergency Dispatchers and calltakers tools to better manage extreme mental and behavioral health calls, P-41 is giving dispatchers all over the US tools and language to help suicidal callers through their lowest moments.

Bryon Shultz joins Meridith to discuss the True to Q Facebook Group and the efforts his team makes to help answer questions from users like you every day.

Meridith brings on Gary Galasso to discuss Dispatch Life Support, its history, its scope, and tips for doing it right.

Meredith invites Jonny McMullan and Louise Todd from Priority Dispatch's UK office to talk about mentorship in Emergency Communications, how they're running their mentor program, and what you can do in your center to make mentoring work.

Who needs to be in the room when deciding what response goes to what Determinant Code? What do most centers get wrong? Is there a best way to do it? Meridith brings on Brian Dale to share his decades of experience and give insights to the process.

Guest host Bobby Benton brings Mark Von Behren on to talk about the qualities that make a police dispatcher exceptional, both from a dispatch and a leadership point of view.

Meridith invites Brian Dale on the podcast to talk about reasonableness in QA and why it's such a critical concept as Qs deal with Case Review.

This week we're giving you a taste of the IAED's NAVIGATOR Conference! Meridith joins up with Becca Barrus from Dispatch in Depth and Ricardo Martinez from Within the Trenches to get community takes from Emergency Dispatchers and calltakers like you.

Meridith and Jose use the Principles of Emergency Medical Dispatch and their own years of experience to break down communicating with child callers.

Meridith invites Brian Dale on to discuss what Comm. Centers should do when responders arrive at a scene and can't locate the first-party caller who asked them to come.