Guest host Bobby Benton invites Mark Von Behren to tell you exactly what you need to know about utilizing OMEGA Determinants (non-emergency response modes) in Police Dispatch.

Meridith invites Hailee Beatty and Denali McKinney to explain the right way to use vouchers to schedule courses with Priority Dispatch Corp. Courses cover everything from becoming an Emergency Telecommunicator, training as an Emergency Dispatcher for Medical, Fire, or Police, to software-specific courses that cover ProQA, AQUA, and more.

To see a catalog of all courses offered by Priority Dispatch, check out https://courses.prioritydispatch.net.

Meredith invites Allen Siorek and Jason Barbour to discuss getting your Emergency Communications Center staff to buy in and get on board with your direction as a leader. They talk about experiences they've had, best practices, and what doesn't work.

Guest host Bobby Benton invites Dave Warner, Jason Barbour, and Mark Von Behren (all seasoned and retired law enforcement officers with decades of experience) to explain what we mean when we refer to industry standards in Emergency Police Dispatching. They discuss the various standards-setting organizations active today, then discuss what those standards mean for Emergency Communications Centers today.

Meridith invites Mike Thompson and Jay Dornseif to explain what we mean when we refer to industry standards in Emergency Fire Services. They discuss the history of industry standards and the various bodies that set them, then discuss what those standards mean for Emergency Communications Centers today.

Meridith invites Brett Patterson and Darren Judd to explain what we mean when we refer to industry standards in Emergency Medical Dispatch. They discuss the history of industry standards and the various bodies that set them, then discuss what those standards mean for Emergency Communications Centers today.

What do you do when one of your staff just isn't getting it? What if it's the whole Comm Center? There are plenty of reasons why your center might have gotten off the protocol path – the question is, how do you get back on it?

Join Meridith, Gary Galasso, and Jose Rodriguez for an in-depth look at the issue and some tried and true suggestions to get through it.

Tell Me Exactly is a Priority Dispatch Corp. podcast developed by our team of Protocol Experts. We cover Emergency Communications Center management, industry best practices, and tell you exactly what you need to know to be your best self in public safety.

Our very first episode features Dr. Jeff J. Clawson, CEO of Priority Dispatch Corp. Dr. Clawson has been at the forefront of emergency dispatch since its very beginning. Here, he explains where the term "Tell Me Exactly What Happened" came from and why it's important to the dispatch process.