Guest host Bobby Benton invites Protocol Expert Darren Judd to discuss how Advanced SEND streamlines dispatch processes for officers on the scene. They give examples and go into details regarding a change to the SEND process that deals with the concept of Excited Delirium.

Meridith invites Gary Galasso and Chris Bradford to help her explain what the Emergency Rule is, when it should go into effect, when it shouldn't be used, and tips and tricks for making sure it's being used properly.

Get more information on the Emergency Rule and Special Circumstances here: https://www.emergencydispatch.org/in-the-news/official-statements/82e0bde4-d0b9-4374-949f-e4b4957dcef7

Download the Emergency Rule Template here: https://prioritydispatch.widen.net/content/mbdhxh0sa2/original/C-004-Policy---13-Emergency-Rule-Edited.docx?u=7cbckq&download=true

Guest host Bobby Benton discusses Dispatching Cold Calls for Law Enforcement with Priority Dispatch Corp.'s Chief of Implementations, Jason Barbour, and Police Protocol expert, Mark Von Behren. They go over best practices for defining and dispatching cold calls and give examples from agencies around the US.

Meridith invites Gary Galasso and Chris Bradford to discuss agency accreditation—and what to do after your center achieves ACE (Accredited Center of Excellence) status with the IAED.

Guest host Bobby Benton invites Mark Von Behren to tell you exactly what you need to know about utilizing OMEGA Determinants (non-emergency response modes) in Police Dispatch.

Meridith invites Hailee Beatty and Denali McKinney to explain the right way to use vouchers to schedule courses with Priority Dispatch Corp. Courses cover everything from becoming an Emergency Telecommunicator, training as an Emergency Dispatcher for Medical, Fire, or Police, to software-specific courses that cover ProQA, AQUA, and more.

To see a catalog of all courses offered by Priority Dispatch, check out https://courses.prioritydispatch.net.

Meredith invites Allen Siorek and Jason Barbour to discuss getting your Emergency Communications Center staff to buy in and get on board with your direction as a leader. They talk about experiences they've had, best practices, and what doesn't work.

Guest host Bobby Benton invites Dave Warner, Jason Barbour, and Mark Von Behren (all seasoned and retired law enforcement officers with decades of experience) to explain what we mean when we refer to industry standards in Emergency Police Dispatching. They discuss the various standards-setting organizations active today, then discuss what those standards mean for Emergency Communications Centers today.

Meridith invites Mike Thompson and Jay Dornseif to explain what we mean when we refer to industry standards in Emergency Fire Services. They discuss the history of industry standards and the various bodies that set them, then discuss what those standards mean for Emergency Communications Centers today.

Meridith invites Brett Patterson and Darren Judd to explain what we mean when we refer to industry standards in Emergency Medical Dispatch. They discuss the history of industry standards and the various bodies that set them, then discuss what those standards mean for Emergency Communications Centers today.