Meridith invites some heavy hitters from the International Academies of Emergency Dispatch (Pam Stewart, Senior Director of Operations, Eric Fayad, Associate Director of Instructor Services, and Bonni Stockman, ETC Course Coordinator) to tell you exactly what the IAED has to offer to train new Emergency Telecommunicators.

Meridith invites Jim Marshall, CEO of the 911 Training Institute, and Darren Judd, a Protocol Expert from Priority Dispatch Corp., to talk about Protocol 41: Caller in Crisis and Emergency Mental Health Dispatch (EMHD) Training.

To get access to the IAED's Caller in Crisis Training, check out courses.prioritydispatch.net.

For further EMHD training, check out the 911 Training Institute at www.911training.net.

President of Priority Dispatch, Brian Dale, joins Meridith to speak on a topic that he's particularly passionate about: Change Management. When your center goes through change, how do you handle it? Change is always just around the corner—check this episode for tips and tricks gathered from a career of over 30 years.

Guest host Bobby Benton invites Protocol Expert Darren Judd to discuss how Advanced SEND streamlines dispatch processes for officers on the scene. They give examples and go into details regarding a change to the SEND process that deals with the concept of Excited Delirium.

Meridith invites Gary Galasso and Chris Bradford to help her explain what the Emergency Rule is, when it should go into effect, when it shouldn't be used, and tips and tricks for making sure it's being used properly.

Get more information on the Emergency Rule and Special Circumstances here: https://www.emergencydispatch.org/in-the-news/official-statements/82e0bde4-d0b9-4374-949f-e4b4957dcef7

Download the Emergency Rule Template here: https://prioritydispatch.widen.net/content/mbdhxh0sa2/original/C-004-Policy---13-Emergency-Rule-Edited.docx?u=7cbckq&download=true

Guest host Bobby Benton discusses Dispatching Cold Calls for Law Enforcement with Priority Dispatch Corp.'s Chief of Implementations, Jason Barbour, and Police Protocol expert, Mark Von Behren. They go over best practices for defining and dispatching cold calls and give examples from agencies around the US.

Meridith invites Gary Galasso and Chris Bradford to discuss agency accreditation—and what to do after your center achieves ACE (Accredited Center of Excellence) status with the IAED.

Guest host Bobby Benton invites Mark Von Behren to tell you exactly what you need to know about utilizing OMEGA Determinants (non-emergency response modes) in Police Dispatch.

Meridith invites Hailee Beatty and Denali McKinney to explain the right way to use vouchers to schedule courses with Priority Dispatch Corp. Courses cover everything from becoming an Emergency Telecommunicator, training as an Emergency Dispatcher for Medical, Fire, or Police, to software-specific courses that cover ProQA, AQUA, and more.

To see a catalog of all courses offered by Priority Dispatch, check out https://courses.prioritydispatch.net.

Meredith invites Allen Siorek and Jason Barbour to discuss getting your Emergency Communications Center staff to buy in and get on board with your direction as a leader. They talk about experiences they've had, best practices, and what doesn't work.