Live from New York, it's Keiran King & Tyson Gach! They join Kyle to discuss designing apples, comparing and contrasting jobs-to-be-done to other frameworks, and defining 'customer success'.

• Jobs-to-be-done Workshop Replay
• Solving Real Problems With Design- Keiran King
• When Coffee and Kale Compete- Alan Klement
• Competing Against Luck- Clayton M. Christensen
• Shape Up- Ryan Singer
• Keiran on Twitter
• Tyson on Twitter

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Jaclyn is taking a break for a little bit and Kyle sets a course for happiness. We talk about embracing change as an opportunity to define yourself, and having a similar mindset to build good habits between projects. Also, experimenting with and evolving process, and reflecting on the importance of collaboration.

• The Science of Well-Being
• Atomic Habits- James Clear
• Practical Applications of Jobs-to-be-Done for Designing Successful Products

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Kyle has fun with a hiring-promo read, while Jaclyn dislikes the polling system in Slack. Also, presenting visual design to clients for feedback, frameworks for critique, and fostering creativity through constraints.

This episode of Tentative is sponsored by Indeed Prime

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While Jaclyn gives interview tips (both user and hiring), Kyle does his best Michael Keaton impression. Also, active listening, pizza facts, trying to keep a work / home balance when working remotely, and interview horror stories.

This episode of Tentative is sponsored by Indeed Prime

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Jaclyn puts together a role-playing workshop for consulting your way through difficult conversations, and building empathy for the other parties. Kyle discusses conducting team 1<>1's all on one day vs spreading them throughout the week. Plus, some techniques for dealing with context switching, blocking off time, and calendar hacks.

This episode of Tentative is sponsored by Indeed Prime

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Jaclyn designs wristbands for a 5k, fiddles around with CSS Grid, and kicks off a new project. Meanwhile, Kyle attends many serious meetings. We discuss up-front user-research, timeline interviews, and pacing interviews for sustainability.

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This week Kyle follows his calendar, while Jaclyn wraps up a research project and celebrates a fruitful sales-call, and we discuss trying to focus on positive reinforcement, the importance of being able to communicate your design work, and 'clicking' with the sales process.

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Jaclyn is frustrated with calendars, and Kyle continues work on the thoughtbot.com redesign. Also skills evaluations, and lots of interviews.

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Kyle deals with a "dentist situation" and writes a blog post, while both he & Jaclyn return to IC design work. Also, manager training, partnering with an offshore development team while on a tight deadline, and the "good problems" of a large design sprint.

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Jaclyn goes on a ski trip, Kyle eats cake on the microphone (sorry). Also, de-stressing techniques, Austin weather (surprise), daylight savings time, the UI of car clocks, making the most of small gaps in your schedule, enriching collaboration with developers, clarifying the title of "designer", and iterating on podcast recording. Plus, the introduction of a new segment "good, bad, and ugly".

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