Terminal Exchange

According to The Seven Habits of Highly Effective People by Stephen R. Covey, success isn’t just about achievement, it’s about character and purpose. Covey outlines seven timeless habits that help individuals lead with clarity, integrity, and impact.

In today’s exchange Dustin Huber, Director of Business Analytics at Nussbaum, shares his personal journey with Nussbaum and explores how these principles can transform both personal and professional life:

• Be Proactive – Take responsibility for your choices and focus on what you can control.

• Begin with the End in Mind – Define your vision and align your actions with long-term goals.

• Put First Things First – Prioritize meaningful tasks over urgent distractions.

• Think Win-Win – Foster relationships built on mutual benefit and trust.

• Seek First to Understand, Then to Be Understood – Practice empathetic communication for stronger connections.

Through real-life experiences and practical insights, Dustin emphasizes the importance of emotional intelligence, distinguishing between private victories (personal growth) and public victories (interpersonal success).

Ultimately, this episode encourages intentional living, proactive decision-making, and building authentic relationships. Press play to learn how these habits can redefine success for you!

FROM TODAY’S PODCAST

• Guest: Dustin Huber, Director of Business Analytics at Nussbaum

• The Seven Habits of Highly Effective People by Stephen R. Covey

LET’S CONNECT

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

What makes Disney World so magical? Shelby will tell you—like most extraordinary productions, there’s a LOT going on behind the curtain. Disney Parks continue to dominate global rankings, holding eight spots in the Top 10 Most Visited Parks. According to the TEA/AECOM Global Attractions Report, Magic Kingdom welcomed 18.2 million visitors in 2024.

Micky & Minnie must be doing something right! But what is it?

In today’s exchange, we’re chatting with Shelby McBurney, Customer Account Coordinator at Nussbaum. Drawing from her time in the Disney College Program and Disney Signature Services, Shelby offers a fascinating glimpse behind the scenes of “The Most Magical Place on Earth,” everything from training to costumes to assisting VIP guests!

Turns out, there’s a method to the magic. With Shelby as our guide, we’ll discover how Disney’s five core service principles—safety, courtesy, show, inclusion, and efficiency—create the exceptional guest experience that has come to define them.

Today’s episode is full of stories, did-you-knows, and Shelby’s reflection on the importance of connection and genuine care in customer service—and how these values continue to shape her work at Nussbaum.

Press play and be whisked away…..

FROM TODAY’S PODCAST

• Guest: Shelby McBurney, Customer Account Coordinator at Nussbaum

• Learn More about Disney Experiences

LET’S CONNECT

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

How can you become an ideal coworker? According to The Ideal Team Player by Patrick Lencioni, you must cultivate three key virtues.

In the fable, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff and his fellow executives must crack the code on which virtues define a real team player—and then build a culture of hiring and development around those attributes. (Book description taken from Amazon)

In today’s exchange, Scott Herrmann, Nussbaum’s Software Engineering Director, explores these essential traits of an ideal team player: humble, hungry, and smart.

• Humble – putting others before self; not egocentric.

• Hungry – eager to go above and beyond; passionate.

• Smart – understands people and team dynamics; emotionally intelligent.

Through humorous anecdotes and references to Patrick Lencioni's work, Scott illustrates how self-awareness and collaboration can enhance teamwork. He encourages listeners to reflect on their personal qualities and seek growth through feedback and engagement with peers.

Ultimately, creating a culture of ideal team players is vital for achieving goals and fostering a positive work environment. Press play to learn more!

FROM TODAY’S PODCAST

• Guest: Scott Herrmann, Nussbaum’s Software Engineering Director

• The Ideal Team Player, by Patrick Lencioni

LET’S CONNECT

• Visit us online at terminalexchange.org

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

What’s the key to thriving in the workplace? According to The Six Types of Working Genius by Patrick Lencioni, it’s more than just doing a good job.

Working Genius is a powerful tool for understanding ourselves and how we work with others. It helps us discover the stages of work that bring joy and fulfillment—and the ones that leave us feeling drained or burned out.

In today’s exchange, Doug Bradle, Nussbaum’s Chief Operations Officer and certified Working Genius coach, unpacks the six stages of work:

• Wonder – asking the big questions and imagining what could be.

• Invention – creating brand-new solutions from scratch.

• Discernment – evaluating and improving ideas with insight.

• Galvanizing – rallying people and generating momentum.

• Enablement – jumping in to help and provide practical support.

• Tenacity – grit to push things across the finish line.

The Working Genius Assessment identifies two areas of Genius—your natural gifts that bring energy and joy. It also reveals two Competencies—things you’re capable of doing and don’t mind—and two Frustrations—things you aren’t good at and naturally drain you.

Using real-world examples, Doug shares how this framework can transform hiring decisions, team culture, and even how we relate to family and community. At its core, Working Genius helps us better understand what we want from our work—and what those around us want, too.

Press play to learn more!

FROM TODAY’S PODCAST

• Guest: Doug Bradle, Chief Operations Officer at Nussbaum

• Learn more about The Six Types of Working Genius at workinggenius.com.

• Take the Assessment

LET’S CONNECT

• Visit us online at terminalexchange.org

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

When you hear words like “hire” or “interview,” what comes to mind? Maybe a nervous applicant fielding questions about their experience—or your own first time in the hot seat. But have you ever wondered what’s going through the interviewer’s mind?

Turns out, they’re nervous too—and trying to discern one of the most important decisions any organization can make.

In this episode, we sit down with Rick Schmidt, Nussbaum’s Senior Director of HR & Safety. Known as a culture leader, people person, chronic misspeller, and a safe space for tough conversations, Rick brings heart and humor to the hiring table. He’s spent years across from would-be employees, learning how to move past résumés to uncover the character that really counts.

From breaking down conversational barriers to identifying the traits of a great fit, Rick offers practical insights you can start using right away.

He also reflects on three pivotal moments that shaped his own journey: the encouragement of an insightful dean, the honesty of a college roommate, and his father’s wise advice. Fun fact: Rick began studying biomedical engineering at a small college in Iowa before discovering his true calling—working with people. Press play and enjoy!

FROM TODAY’S PODCAST

• Guest: Rick Schmidt, Senior Director of HR & Safety

• Dordt University

• The Ideal Team Player, by Patrick Lencioni

LET’S CONNECT

• Visit us online at terminalexchange.org

• Follow The Terminal Exchange on social media!

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

“God found me at my worst possible time…..cause He loves [doing] that.”

James Fry is living proof that our past doesn’t have to define us. Though he’s walked many dark valleys, James has become a light for others, eagerly pointing them to a relationship with God. And as a Professional Driver and Road Captain for Nussbaum, he’s helping new drivers find their way….he knows what it’s like to feel lost.

At less than two years old, Child Protective Services found James and his twin brother at home—alone—and terribly sick. After months in the hospital, they entered foster care, and didn’t meet their biological father until years later—a painful day that James will never forget.

Fast forward to his 20s, and James was at an all-time low. Nothing he tried seemed to work, and he found himself struggling with alcoholism and still bearing the pain of his father’s rejection. That’s when a kind neighbor invited him to church……

Don’t miss this special episode of Terminal Exchange—press play today!

FROM TODAY’S PODCAST

• Guests: James Fry, Professional Driver & Road Captain

LET’S CONNECT

• Visit us online at terminalexchange.org

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

Oh, to be kids again. Jerrid Knight and James Grier have fond memories of boxing matches, wrestling tournaments, snowball fights—the wholesome fun that brothers enjoy. They also remember broken bones, when James made Jerrid pass out, and trading away a Mickey Mantle baseball card by accident. Live and learn, right?

After high school, both brothers joined the military—an experience they credit with instilling the character and discipline that helped them get where they are today. But most of all, they credit God for ordaining a path that challenged them to grow…..and eventually, brought them to Nussbaum Transportation.

Today’s exchange is packed with stories, from Jerrid playing the Wicked Witch of the West in 4th grade, to James deploying overseas as a newly married Marine. With warmth and candor, our guests remind us that every experience—no matter how challenging—can be a steppingstone in God’s ultimate plan. Press play and enjoy!

FROM TODAY’S PODCAST

• Guests: Jerrid Knight, Dedicated Account Manager at Nussbaum and James Grier, Director of Fleet Service at Nussbaum

LET’S CONNECT

• Visit us online at terminalexchange.org

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

Caution! You might be a Nussbaum customer by the end of this episode! (actually, that would be a great thing for your business. Go ahead and press play).

What’s it take to be successful in truckload sales? Wining and dining? The lowest rates? (hint: not that). In today’s exchange, we explore five keys to success using the acronym S.A.L.E.S.

• S – Strategic Outreach

• A – Aligning Internally

• L – Long-term Relationships

• E – Excellence in Service

• S – Sustainable Growth

According to Joe, Brent, and Mark, our Business Development Managers, patience and thoroughness underpin everything. To be sure, sales can be fast-paced and exciting! But finding the best customers with the right freight at the right price takes persistence.

In addition to prospecting and building customer relationships, our BDMs unpack the “three-legged stool”—the importance of aligning your sales, operations, and pricing teams to find the right business for your network strategy. Checks and balances are critical, as each part brings needed perspective—sales with possibility, pricing with profitability, and operations with feasibility. They also highlight Nussbaum’s SalesScope software that enhances collaboration throughout the bidding process.

Press play and enjoy!

FROM TODAY’S PODCAST

• Guests: Mark Stalter, Brent Wagenbach, and Joe LaTulip—Business Development Managers

LET’S CONNECT

• Visit us online at terminalexchange.org

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

“Jerry, just remember—when you go to New York, God’s already been there [working] in that person’s life.” Jerry McCorkle recalls his father’s wise instruction before leaving on a mission trip to New York City to spread the gospel. Over the years, he’s learned that God does indeed go before us, sending “signals” to people in everyday life that prepare them to receive the Good News.

Nearly 30 years later, those mission trips are still happening. It started in 1996 with Jerry and some college students. Today, Spread Truth Ministries is an international effort that equips Christians to share their faith. With resources like The Story App, The Story Booklet, gospel-centered training, and mission trips to NYC and Kenya, Spread Truth is helping people share and meet Jesus.

In today’s episode, Jerry tells the story of Spread Truth and offers practical guidance on sharing your faith. Spoiler alert: we need the introverts, you don’t have to memorize a formula, and pastors don’t always know what to say! Drawing from a lifetime of experience, Jerry reminds us to simply love people, ask good questions, and take the time to hear their story. And then, respond with the greatest story ever told.

Press play and enjoy!

Quotes:

• “We believe there’s one story that governs the world. One story, one God….”
• “Every person you meet wants the story of their life to end right, but they may not know how. So you say, ‘Listen, what if I could share with you a story that guarantees you something beyond your wildest imagination?”
• “Whether you’re an introvert or an extrovert, God uses both.”
• “It’s a conversation, not a presentation.”
• “It just takes that ordinary person on the street corner that’s unintimidating, who just loves people, and God uses them in miraculous ways. I think when pastors go on the trip, they learn from their congregants on how to share their faith.”
• “They were interested in ME. They weren’t interested in just proselytizing—they were interested in me as a person.”

FROM TODAY’S PODCAST

• Guest: Jerry McCorkle, founder of Spread Truth Ministries
• Download The Story App
• Watch The Story Film
• Spread Truth Resources
• Spread Truth Gospel Training
• Spread Truth Mission Trips
• Donate

LET’S CONNECT

• Visit us online at terminalexchange.org
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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

The ideal workplace: where managers and employees trust one another; everyone shares a common purpose; people are learning and growing; and positivity is the norm.

Sounds pretty great, doesn’t it? Levi Fehr thinks so, and that’s what he’s aiming for.

Sure, he admits, there will always be room to grow. But as Maintenance Manager for Nussbaum, Levi is passionate about pouring into his employees and creating an environment where people can thrive. And it all starts with stewarding a critical resource: influence.

In today’s exchange, Levi and Dayton discuss practical ways to motivate people, boost morale, and foster relationships amid the daily grind. Work isn’t always fun—but with the right inputs, it can always be meaningful. Big days and ordinary days alike are the perfect time to build trust and influence those around you.

Whether you’re a CEO, manager, team member, or simply looking to positively impact your family and friends, this episode is for you! Press play and enjoy.

FROM TODAY’S PODCAST

• Guest: Levi Fehr, Maintenance Manager at Nussbaum

• Drive: The Surprising Truth About What Motivates Us by Daniel Pink

• Influencer by Patterson, et al.

LET’S CONNECT

• Visit us online at terminalexchange.org

• Follow The Terminal Exchange on social media!

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ABOUT NUSSBAUM

Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.