That Digital Show

Verizon has been one of the leading innovators in the telco industry and, not surprisingly, is also one of the early adopters of leveraging the cloud for digital transformation. In addition, Verizon has been at the forefront of tackling the cloud FinOps. In this episode, we are joined by Ulaga Subramanian, Director of Cloud in Global Technology Services, to share Verizon's cloud journey, and lessons learned using the tools and practices that help them manage and budget their cloud spend to support continuous innovation.

Matthew Chan, Chief Digital Officer of the Jardine Restaurant Group, joins Jay and Theo this week on the podcast. Operating KFC, Pizza Hut, and PHD branches in Hong Kong, Vietnam, and other Asia-Pacific cities, JRG has created a robust data collection and analysis system to realize their customer-centric business strategy. In 2019, Jardine Restaurant Group began a digital transformation geared toward creating the best customer experience. By leveraging new technologies, the team developed strategies like TTT. This talkability, traffic, and transactions framework identifies talking points that will encourage curiosity and start meaningful conversations, driving traffic to the site and ending with successful transactions. Through real-world examples, Matthew describes how JRG takes data from sources like Google to pinpoint customer interests. The team then actively engages with customers, gathering more data to enhance their online presence and drive traffic to their offerings. Through detailed site optimization, JRG is able to boast a double digit conversion rate from browsing to transactions. Matthew explains that staying relevant is the best way to grow and adapt with changing client needs. During the pandemic, for example, JRG launched their online ordering and delivery system, Cloud Kitchen, to provide contactless food service for employee and customer protection. Their charity kitchen initiative also grew from the needs of locked down clients with few food options. JRG provides these meals for free to strengthen the communities they serve and bring joy during hard times. In the future, Jardine Restaurant Group will continue their mission to adapt new technologies in smart ways, creating value for customers and exceeding their expectations.

Cue Health is reshaping healthcare delivery through connected diagnostics to empower individuals to live healthier lives. In this podcast, Chris Hood joins Cue's co-founders Ayub Khattak and Clint Sever to learn how they are leveraging data and AI/ML to democratize healthcare to create a more accessible and more equitable healthcare system. During the episode, you'll also hear about the challenges they've faced and the learnings they've gathered along the way.

The more complex a dataset is, the more difficult it is to build interoperable systems around it. Clinical data is extremely complex, and EHR vendors build and manage their own proprietary data models to handle those data challenges. In this podcast, you'll hear how Humana is democratizing data and focusing on interoperability as a key pillar in its digital and organizational strategies. Chris Hood joins Patrick Murta, Chief Interoperability Architect at Humana, to discuss how they're leveraging Google Cloud, data, and APIs to advance integrated care delivery and transform healthcare within an interoperable ecosystem.

Welcome to the brand new APAC Podcast! On our inaugural episode, Group CTO John Hanna shares the techniques and technologies The Winning Group employs to provide the best shopping experience for consumers. With all the exciting advances in technology available today, John tells us how he and Winning choose which technologies to leverage for the maximum benefit to customers. Service, safety, and sustainability, the main criteria in this decision, steer them in a direction that best services the customer, keeps employees safe, and is environmentally sustainable. Along with the Three Ss, Winning's customer-centric Four Strategic Pillars keep the business running smoothly, and John tells us more about each one.

That Digital Show is expanding, and we're happy to announce a new weekly addition to our show in the Asia Pacific region. Each week our team will continue to share incredible stories from the Cloud, insights from our customers on digital transformation and innovation, and build new connections with our growing Google Cloud community. In this episode, Chris Hood welcomes new hosts Theo Davies and Jay Jenkins to get their take on our latest podcast and our plans to bring more Cloud Thought Leadership to the Asia Pacific region.

As podcasting and remote work both explode in popularity, so does the need for quality remote content production. SquadCast is a SaaS remote recording platform that empowers podcasters by capturing quality audio and video conversations that their listeners love. With customers in over 130 countries, SquadCast has revolutionized the way we use technology to record conversations. On this episode, Chris Hood is joined by Zachariah Moreno and Rockwell Felder, co-founders of SquadCast, to learn how remote recording has evolved and how they are empowering media creators to produce incredible content in the cloud.

A design strategy is an intersection of what's valuable for customers and what's profitable for businesses. It is the process of creating a set of guiding principles that articulate the business mission and vision with the design of their products or services. Through it, businesses can answer the question, what's next. In other words, it ensures your team produces what your business needs to align its success to its customers' needs. Product teams are working overtime to fix bugs, ship the next release or update, and handle tactical day-to-day tasks without having the time or resources to think beyond 12 months. Navigating only in the short-term, teams chase down only the things they can see just ahead. But how do teams unlock ambitious multi-year plans, growth strategies, and new products that take the business beyond their current roadmap? In this episode of our Digital Master Class series, Chris Hood and Natalie Piucco are joined by Golden Krishna to discuss how Google thinks about design strategy, and how organizations can focus on what's next.

People Analytics is about using a data-driven approach to inform your people practices, programs, and processes. Analytical techniques, ranging from reporting and metrics to predictive analytics to experimental research can help you uncover new insights, solve people problems and direct your HR actions. At Google, we use people analytics as a foundational building block that informs everything we do to find, grow and keep Googlers. When faced with a challenging people issue or an important people decision, the conventional approach is to engage in endless debate based on emotions, instincts, and anecdotes. We believe instead that an analytical approach incorporating facts and science can lead to more effective and fair solutions and decisions. In this episode of our Digital Master Class series, Chris Hood and Natalie Piucco are joined by Mary Kate Stimmler to shed light on how to begin adopting data-driven decision approaches in HR, and how Google uses People Analytics to build one of the world's best places to work.

Organizational transformation is about transforming and changing an existing corporate culture to grow the business, improve employee satisfaction and drive innovation. However, the challenge for many organizations is knowing when it's time for organizational transformation to happen and not being sure of what the corporate culture should be. This can be achieved by focusing on six tenets of change - People, Strategy, Structure, Environment, Empowerment, and Innovation. In this episode, Chris Hood and Natalie Piucco welcome Tanushree Gupta, Head of Digital Transformation for EMEA at Google Cloud, to walk through our organizational transformation workshop, and discuss how Google thinks about building successful environments that empower people, grow business value, and cultivate innovation.