That Digital Show

Executive teams across all industries are using digital technologies like Robotic Process Automation (RPA) for greater innovation, business transformation, operational efficiency and speed to market—and intelligent automation is proven to be the shortest path to success. In this episode, Chris Hood is joined by Neeraj Gokhale from Automation Anywhere and Vikas Anand from Google Cloud to discuss how the two companies are partnering to speed value creation for every enterprise using intelligent automation. The team will share how Automation Anywhere's RPA platform, Google's Apigee API platform, and associated Google Cloud technologies like Google AI can transform customer engagement, strengthen supply chains, and streamline internal operations by automating workflows that span across multiple systems, teams, and business entities.

One of the biggest challenges modern organizations face is implementing change successfully. Our rapidly changing world often generates a strategic imperative to change: Unless we make things different, our business will not succeed, or last. Ultimately, change leadership is about creating a shared understanding within your organization of the change required to achieve success. In this episode, Chris Hood and Natalie Piucco welcome Anna Baird, Head of Culture and Innovation for Customer Success at Google Cloud, and Sarah Masotti, Digital Transformation Lead at Google Cloud, to walk through a Master Class on change leadership, and the importance of communication and psychological safety to support organizations on their cloud transformation journey.

Many of Google's best ideas begin as experiments or passion projects in Area 120, Google's in-house incubator. At Google Cloud, leaders often ask for practical lessons for empowering large distributed workforces to find, fund, grow, measure, and launch new product innovations that drive business and customer value. In this five-part podcast Digital Master Class series designed for technology leaders, we set out to 'open-source' Google's lessons learned on growing cultures of innovation, setting 10x product visions, driving organizational transformation, and leading people through the art of the possible. We've bottled these insights into practical and actionable learnings to support your technology, organizations, and people through cloud digital transformations. To kick off the series, Chris Hood and Natalie Piucco team up to chat with Paul Lambert, Partner at Area 120, and take a peek behind the curtains of Google's in-house incubator, where Googlers work on 20% projects 100% of the time.

Now, more than ever, there is an urgency to incorporate diversity and inclusion into every aspect of your business. Not only because it enhances your ability to be responsive to users and customers, but because it builds trust and a sense of belonging for your employees. Companies have seen massive amounts of change in the past few months. As operations return to capacity, innovation will be vital to accelerating transformation and preventing future disruptions. This is achieved across your organization's people, processes, data, and technology. In this episode, Chris Hood joins Bella Bardswell and Finn Toner to take an inside look at how Google thinks about organizational development and operates to drive a continuous culture of creativity and innovation.

Major League Baseball is partnering with Google to transform how fans engage with the sport, both on and off the field, using data and AI. In this episode, we chat with Josh Frost, VP of Product Management for Baseball Data. We learn how the MLB is capitalizing on baseball's rich history - and data - to deliver personalized, immersive experiences for today's audiences and the fans of tomorrow. Our Telco, Media, and Gaming series goes deep with the industry's leading innovators to learn how they are evolving the entertainment landscape.

The financial services industry is evolving at a rapid pace, with shifting consumer expectations, new technologies, and developing regulatory requirements. Financial services firms need the right technology to help them stay agile and prepare for the future. The cloud is a key point of leverage for firms looking to improve performance across a broad range of activities. Moving to the public cloud can advance operational resiliency, improve staff productivity, increase regulatory compliance and enhance business model innovation. In this Episode, Chris Hood and Sam Maule are joined by Angel Diaz, VP of Technology Capabilities and Innovation at Discover, to discuss how Discover is establishing a framework for smaller, self-empowered engineering teams to drive innovation.

Today's world is cluttered with messages, devices, and alerts. Customers are getting inundated with digital messages and have to be more selective on what they focus on or ignore. To hold customers' attention and stand out, businesses must deliver personalized digital experiences that both meet and dare to surpass customers' increasingly high expectations for a digital, in-person, and hybrid landscape. Digital experiences are the dominant factor in a customer's purchasing decision. That friction-less and personalized experience must be delivered quickly across multiple devices. How do businesses meet these high expectations? In this episode, Chris Hood is joined with Evan Scheessele, the DevEx Leader of HP, Inc., who explores how they have created digital experiences built with APIs to deliver more personalized, adaptable, and consistent experiences that delight their customers.

Faced with changing customer behaviors and demands, tightening margins, and increasing threat from digital competitors, financial services institutions will need to meet customers where they are, open up their services, and establish new ways to monetize their products. Doing so will also enable them to build a better profile of their customers, and deliver more personalized user experiences and fast, convenient banking and payment services. Cloud technology plays a big role in this shift toward digital FSIs. Moov leverages Google Cloud to make it easy for developers to accept, store, and disburse money. On this episode, Chris Hood is joined by Wade Arnold, Co-Founder and CEO of Moov Financial to discuss how developer communities are helping businesses easily embed financial services.

By some accounts e-commerce adoption has accelerated to a level that was not expected to be reached for another 10 years. Lowe's has an intimate understanding of dealing with that growth. In this episode we'll chat with Neelima Sharma from Lowe's about the importance of channel-less experiences and how her teams are advancing their approach to digital commerce. Our Retail Takeover features a series of conversations with leading brands and retailers where we dig a little deeper into what it's like to be a leader in today's landscape. Listen to additional episodes featuring Ulta, Albertsons, Crate & Barrel and Zulily.

Crate & Barrel is taking a unique approach to leveraging data insights across the organization. From optimizing marketing spend, to creating personalized experiences for their shoppers, they are seeing the benefits of being a data driven retailer. In this episode we chat with Joe Orlando, Sr. Director of Marketing Operations, Technology & Analytics at Crate & Barrel. Our Retail Takeover features a series of conversations with leading brands and retailers where we dig a little deeper into what it's like to be a leader in today's landscape. Listen to additional episodes featuring Ulta, Albertson's, Lowe's and Zulily.