Don't expect good nonverbal customer service to happen by accident. Often, it is about superior training from leaders and buy-in from employees.  Once the techniques are embraced, the process can become a valuable second nature. But to get there, you may need to let go of some bad habits. Let's energize your customer service in [...]

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Smart leaders know that before you sign the contract, you need to think about the road ahead. Often, some are so thrilled by a new agreement that they only consider the immediate benefits and not any potential challenges that could emerge later on.  That can lead to problems, lost time, and regret. Find out how [...]

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Leaders can improve teamwork with recognition programs. But the programs may need to be adjusted from something traditional, like an employee of the month award. Instead, you want your employee recognition programs to be tied to actions and values that are all about teamwork. Find out how you can reward this kind of excellence and [...]

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If you've ever had a customer service experience where you felt like you were talking to a robot, then you'll appreciate this authentic customer service tip. Customers want to speak with real people and not a bunch of memorized catchphrases.  It's a common problem, in the world of sales, but one that can be easily [...]

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Life in 2025 will likely present more work-life balance challenges for professionals. In our last episode (#711), we talked about some of the top ones you're dealing with. Let's continue the discussion with two more common work-life balance challenges. Plus, you'll learn some actionable solutions to these common problems. Get balanced or re-balanced on this [...]

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Today's top work-life balance challenges impact productivity, stress, and retention. I've identified four of the most common ones for today's leaders. Today you'll learn about two of them and we'll discuss the remaining two in our next episode.  Beyond just identifying these problem areas, I want to empower you with some possible solutions. Find out [...]

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Recently I learned a great productivity lesson from a tree. At the time, the tree was being removed by a landscaping crew. Their approach to this task reminded me that doing things quickly may not always be the best way.  This lesson is important for businesses that feel speedy changes are their only option. If [...]

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If you want an engaged workforce, then you need to consider whether you have a PTO problem. PTO or paid time off, is a benefit that a growing number of employees are refusing to use.  Why are people turning their backs on something that gets them out of the office and instead work more than [...]

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If you can put jealousy or competitiveness aside, then you can learn a lot when you research your competition. You have to remember your business does not exist in a vacuum.  By doing a little market research, you'll gain valuable insight into what's working for your competition or how those companies approach their marketing. And [...]

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While many want to make self-care a priority, they're not sure how to make it a reality. In a busy world that's full of challenges, taking time to improve your physical and mental health may seem impossible.  Recently, I surveyed my LinkedIn connections for their thoughts about self-care. Let's go through the surprising results and [...]

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