If you're outsourcing a task, then you need to ask your provider, "Who does does the work?" The answer can save you time, money, and frustration. When you hire someone to do a job for you, it's understandable to expect their showcased level of quality. That may not be the case, as your account may [...]

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In business, it's easy to let cheap problems hurt your productivity. These are little issues that are extremely annoying.  But they aren't your big problems or your most pressing issues. Are you giving these cheap problems too much of your attention at the expense of more important things?  How can we handle this time management [...]

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In your career, it's important to consider who's watching you. There's a good chance you may be exhibiting behavior that hurts you but you believe that you can get away with it because no one is looking at you, in the moment. You believe that if no one sees it, then it doesn't matter.  That's [...]

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Having a sense of purpose at work is an important part of a career. It's empowering to find that connection, as it can help you stay motivated and help you get through challenging times.  Not long ago, I polled my LinkedIn connections about their purposes at work and I discovered they fall into four categories. [...]

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In business, you need to watch your words with customers. The things you say to them, even as offhand remarks, can become  major turnoffs. And in a competitive marketplace that could cost you business.  Even if you have the best marketing and branding, you and your employees can repel customers with your words. Let's go [...]

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If your Monday morning productivity is a concern, then you'll like these tips to start your week off strong. Each is designed to be easily implemented. Complex things usually never become habits.  You don't want to get into a situation where you feel like you're falling behind on your week and it's only Monday morning. [...]

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Have you ever wondered if you can change your clients? Sometimes, they can be demanding and ask you to do things beyond your scope of work agreement.  I was asked this question by an audience member not long ago. And while this isn't exactly my area of expertise, I understood the problem and knew there [...]

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When you've got a tough challenge, what you do next is very important. Obviously, you'll want to pursue a solution. But how do you go about that process? Leaving it to chance may not produce a good outcome and could waste a lot of time. Instead, define how you'll approach finding a solution. Learn how [...]

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It's important for leaders to understand that employees can learn how to exceed limitations at work. It can be easy to pigeonhole people's skills and their ability to make positive changes.  That kind of growth can happen faster than you think, especially during challenging times, if you're open to providing three key pieces of information. [...]

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You may recognize some of these common boss complaints. While some might call them minor quirks, they could represent problems that could impact your hiring and retention efforts.  And if you're a leader, you may not have realized certain behaviors could become a turnoff for employees. Why not change behaviors before you get a bad [...]

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