The new patient Welcome Video Hack: build trust, reduce no-shows, and stand out...

In this episode of The No BS Dental Growth Podcast, Chris Pistorius introduces a simple yet powerful strategy to boost patient retention and lower no-show rates: the New Patient Welcome Video.

When new patients book their first appointment, they’re often anxious or still weighing their options. Chris explains how sending a short, personalized video message from the dentist right after the appointment is scheduled can make all the difference.

You’ll learn why this method builds trust, reduces anxiety, and helps your practice stand out—without needing professional video production. A 30-second smartphone video can go a long way.

💡 What You’ll Learn:

The psychology behind new patient anxiety and indecision

How to use video to immediately build a personal connection

Why authenticity beats polish when it comes to welcome videos

The ideal format, length, and delivery method for maximum impact

How to automate this process with your practice management system

🛠️ Actionable Takeaways:

🎥 Record a 30-second welcome video immediately after booking

📱 Use your smartphone—keep it real and simple

✉️ Send via text message (preferred) or email

🤝 Personalize with the dentist’s name and warm welcome

⚙️ Consider automating this via your practice software

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