In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls.

We’ve all heard about outbound strategies and BDC hustle—but what about the people calling you ready to do business? That’s the focus here. Scott breaks down what he’s seeing across high-performing stores and shares simple, practical ways to boost inbound conversion without needing a bigger team.

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What we discuss in this episode:

• The three numbers every BDC manager should be tracking daily
• What “Two No’s and a Go” means—and why it works
• How to handle price objections without losing the appointment
• Why confirmation calls still matter (a lot)
• The real reason your agents aren’t converting, and what to do about it

There’s a reason Scott’s name keeps coming up in fixed ops circles. He knows his stuff—and in this conversation, he lays it all out in plain English with zero fluff. If you’re trying to tighten up your processes, improve show rates, and actually measure what matters, this one’s worth your time.

Listen to the episode featuring Scott Davis for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Scott Davis

Connect with Ted Ings and the Fixed Ops Roundtable:

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• Ted Ings on LinkedIn
• Center for Performance Improvement