The episode opens with Andrew detailing OpenAI's Dev Day announcements, especially the real-time API for continuous text or audio conversations and demos aimed at customer support and phone ordering. The hosts then debate AI as a replacement or augmentation for customer service, with Brian and Justin emphasizing how frustrating human support can be and how useful a capable AI agent might be if it can actually solve problems. Andrew walks through several additional OpenAI features, including prompt caching, easier fine-tuning, memory controls in ChatGPT, and the new Canvas document-editing mode. The conversation also covers a study comparing doctors and GPT-4 on diagnostic tasks, Meta's new video model and the Movie Gen demos, and then shifts into picks where Justin praises Agatha All Along, Brian promotes Achewillow, and Andrew recommends Only Murders in the Building. Key topics Real-time conversational APIs for voice and text: Andrew explains OpenAI's real-time API for nonstop voice or text conversation and compares it with similar work from other companies like Deepgram. AI as a replacement or augmentation for customer support: The hosts describe AI as potentially better than scripted human support if it can resolve issues quickly on either the calling or receiving end. Superhuman persuasion and AI negotiation risks: Andrew raises the possibility of highly persuasive AI being used for manipulation, while also imagining AI lawyers and negotiators. Prompt caching and cheaper