Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering tailored technology consulting, implementation support and comprehensive IT-managed services, empowering organizations of all sizes to thrive in a competitive landscape.

David is a dedicated, self-motivated IT professional with extensive experience in ServiceNow and Contact Center development. As a customer-focused leader and former IT Executive, he excels in delivering results and building strong, trust-based relationships. Andrew is an Infrastructure Architect and Advisory Consultant with over 15 years of experience. He’s skilled at analyzing complex scenarios and identifying effective solutions, consistently demonstrating a deep understanding of customer needs.

In the episode, David and Andrew discuss:

In the episode, David and Andrew discuss:

0:00 Andrew’s background and role expanding Advizex’s reach and expertise

3:58 Dave’s journey as ServiceNow Engagement Manager with deep IT and MSP experience

6:02 Building lasting partnerships through customer-focused solutions at Advizex

9:46 Managing ServiceNow implementations and customer success

11:53 Helping Financial and healthcare firms digitize workflows with ServiceNow

17:03 How IT-focused engagement managers support ServiceNow projects and integrations

18:35 Expanding ServiceNow, AI, government, security and data insights

21:27 Focus on AI in ServiceNow, training and customer adaptation

22:46 Their customer-focused, communication-driven hiring for effective solutions

Today's guest is Lise Fremo Furre, Partner at KPMG Norway. KPMG's Norwegian history dates back more than 100 years. Over the years, they have grown significantly, and what was once purely an auditing firm, is now a full-scale competence house delivering solutions for their clients’ entire operations. They are particularly focused on the business sector's framework conditions, sustainable growth, technological transformation, security and total defense, as well as the need for trust between societal actors.

Lise is a recognized leader in strategic portfolio management (SPM) with over 16 years of experience. She specializes in the development of governance models, prioritization, financial management and the implementation of strategic initiatives to maximize value creation and ensure efficient resource utilization. Lise's dedication to optimization and execution makes her a trusted partner for companies looking to strengthen their strategic management processes.

In the episode, Lise talks about:

0:00 Her background as a tech leader driving global strategy with ServiceNow

2:11 How ServiceNow enables AI-driven transformation, connecting business and governance

3:10 Expanding to a global role, scaling ServiceNow for strategic impact

3:51 How SPM aligns strategy, investments and decisions with financial control

5:21 Shifting to integrated, real-time governance with strategic platforms

6:59 Focusing on business outcomes, enabling technology & adaptable frameworks

7:56 Being a hands-on leader with focus on execution, communication and inspiring action

8:39 How Mentorship and goal setting shapes her career journey

10:01 Scaling globally, AI innovation, and aligning with executive priorities

Today's guest is Reija Jokinen, Senior Advisor at Sofigate. Founded in 2003, Sofigate are are the leading business technology transformation company in the Nordics. Their 800+ professionals help customers to develop the interplay between business and technology: to design, build and implement business-friendly technology solutions and successful transformations. By combining transformation expertise with low/no-code platforms and generative AI, Sofigate ensure a faster time-to-value for their customers.

In the episode, Reija discusses:0:00 How she discovered ServiceNow, becoming an instructor, practice lead & developer4:35 Why helping others through ServiceNow is rewarding and inspiring7:26 Starting as a ServiceNow admin, connecting theory to practice9:25 Known as the "ServiceNow Certification Queen" with a passion for scripting courses11:06 Her Best advice: You don’t need to know everything, just who to ask12:32 Goals are driven by customer needs and personal interests13:39 Advice to believe in yourself and embrace new opportunities

To find out more about all the great work happening at Sofigate, check out the website www.sofigate.com

Today's guests are Peter Oneppo, CEO and Co-Founder and Juan Antonio Villagomez, Director of Engineering at Serenity. Founded in 2019 by a team of former ServiceNow product and sales leaders passionate about driving operational excellence on the ServiceNow platform, Serenity was created to empower teams to streamline their workflows so they can focus on the things that matter most: culture, happiness, engagement and growth.Serenity offers the only AI-powered EHS solutions natively built on ServiceNow. They empower companies to enhance efficiency, ensure compliance and prioritize employee well-being, while also safeguarding their brand reputation. Seamlessly integrating into a trusted business platform, Serenity’s solutions streamline operational workflows, optimize processes and elevate data visibility - driving organizations toward true operational excellence.In the episode, Peter and Juan Antonio discuss:

0:00 Peter and Juan Antonio’s journey within ServiceNow and building Serenity EHS

4:15 Simplifying EHS management on ServiceNow

8:10 Use case of helping a customer streamline legacy apps on ServiceNow

9:50 Focus on improving product adoption, AI and workplace safety

11:57 How Series A funding boosts platform consolidation, AI and user experience

14:22 Their collaborative, innovative culture focused on customer experience and teamwork

16:05 Offering flexibility, growth, work-life balance and remote cultureTo find out more about all the great work happening at Serenity, check out the website www.serenityehs.com

Today's guest is Chad Sheridan, Chief Innovation Officer at NetImpact Strategies. Founded in 2009,​ NetImpact Strategies is a leading provider of digital transformation support to the U.S. federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernisation initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies. 

Chad is a results-driven executive leader with a proven track record in developing high-value programs and solutions. He enhances customer experience and efficiency by integrating business processes with technology to drive innovation and cost savings. A skilled mentor and team builder, Chad has led teams of up to 1,500 personnel, excelling in operations, project management and strategy while consistently delivering projects ahead of schedule and under budget, empowering high-performance teams and sustainable growth.

In the episode, Chad talks about:

His journey from nuclear engineer to CIO, driving innovation relentlessly,

Driving digital transformation for federal agencies at NetImpact Strategies,

How NetImpact extends ServiceNow with tailored, efficient digital solutions,

Using ServiceNow for strategic management, replacing costly legacy systems,

Team growth and standardizing ServiceNow solutions,

How ServiceNow integrates business functions & AI enhances efficiency,

Living values, customer focus, growth mindset and learning culture

Today's guest is Shayde Christian, Chief Data & Analytics Officer at Cloudera. Founded in 2008, Cloudera believes that data can make what is impossible today, possible tomorrow. They empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

Shayde leads all data and analytics functions at Cloudera, overseeing data science, machine learning, business intelligence, data architecture, data engineering, platform engineering and DevOps. He helps customers navigate their hybrid cloud migration and optimization journeys. Shayde has built or revitalized six enterprise data analytics organizations for Fortune 500 companies, global tech firms and startups.

In this episode, Shayde talks about:

His unique career journey, following passions and pursuing a true calling,

How Cloudera evolved beyond Hadoop, pioneering AI-driven data solutions,

Driving success through secure AI, data quality and feedback,

Scalability, ROI, killer apps and AI-driven automation,

Why attracting AI talent is hard; teams bootstrap skills internally,

Why Cloudera is a great place to work with a focus on innovation and purpose,

How his team aims to bridge the tech-business gap using AI,

Leading the software evolution, investing in generative AI for success

Today's guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden's largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutions

Tanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.

In the episode, Tanja discusses:

Her journey from business to tech, navigating challenges and leadership,

Focus on process development and ServiceNow platform ownership,

Working smarter with ServiceNow, replacing legacy tech efficiently,

Her role combining strategy and customer-facing projects at Netgain,

Leading CSM solutions at Netgain to maximize platform value,

Learning continuously to enhance understanding and communication in ServiceNow,

Enhancing user experience, data accuracy and staying ahead with AI,

Work-life balance and passion for running marathons,

Excited for growth at Netgain, running 100k and traveling in 2025

Today's guest is Tarek Shamounki, US Public Sector Partner Leader at ServiceNow. Tarek leads the strategic alignment and execution of ServiceNow's partner sales strategy to deliver innovative solutions and outcomes for their federal customers. With over 20 years of experience in the federal and public sector software and SaaS industry, Tarek has a proven track record of building successful teams, structuring complex enterprise deals and growing market share.

Before joining ServiceNow in April 2023, Tarek was the Chief Channel Officer for Federal Civilian at Microsoft, where he empowered field sellers and industry partners to meet the vision and mission of their federal civilian customers. He also managed the global public sector alliance with Microsoft at AvePoint, a leading cloud data management company, and supported the growth of some of our top strategic accounts in public sector. He is passionate about enabling digital transformation and innovation in the federal space.

In the episode, Tarek talks about:

Becoming an experienced leader in U.S. public sector and partnerships,

Being customer-first, partner-driven, mission-focused and building trust,

Focus on strategic partnerships, platform-first approach, government efficiency and rapid modernization,

How AI shifts jobs but creates new opportunities, enabling growth,

Building mission-focused offerings with partners to drive growth,

ServiceNow offering big growth opportunities for committed partners.

Today's guest is Amanda Sandelin, ServiceNow Developer at Axians SE. Axians have seen themselves as a challenger to the existing and have built their business on trying to be closer, faster and more flexible than the largest IT suppliers. The company are responsible for innovative IT solutions that simplify for their customers. Axians is aimed at businesses that place the highest possible demands on customer service, specialist knowledge, availability and IT & telecom systems that work around the clock, 365 days a year.

Axians strives to reduce their own and their customers' environmental impact. By following a detailed action plan, they ensure that their projects contribute to sustainable development. Axians help their customers achieve environmental goals such as water savings in cities, reduced fuel consumption and optimization of energy consumption. Axians has been ISO 14001 certified since 2015 and they have developed the GreenEdge application, that helps companies track and automate their sustainability efforts.

In the episode, Amanda discusses:

Her background & how she came into the world of ServiceNow,

Seizing the mentorship opportunity to learn something new,

Enjoys challenges with real-world application of ServiceNow,

Prefers practical learning; real-world challenges are harder but enjoyable,

How mentorship and support led to presenting at Knowledge,

Rise Up is challenging but achievable while changing careers,

What the near future looks like for Amanda

Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.

Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning and Execution, Budget Management, Stakeholder Engagement and Business Process Design/Improvement.

In the episode, Andreea discusses:

Her career journey from Romania to Austria, focusing on personal growth,

Relocating involves challenges, growth, decision-making and family support,

Starting with ITSM in 2019 and growing the platform with 10+ modules,

How governance, operating models and health checks ensure platform success,

Why ITSM is her favourite module due to its foundational role,

Starting with a pilot for Gen AI using personas, feedback and agility,

Implementing Gen AI through weekly sprints, testing and user sessions,

Observing efficiency gains and time savings led to adopting Gen AI,

Why slowing down helps growth, reflection and overcoming challenges,

Advice to embrace fear, take risks and growth will follow