Great customer service isn't just about answering calls—it's about understanding why customers call in the first place and fixing the problems that keep them coming back.

In this episode of Amazing Authorities, Mitch Carson interviews Tom Vander Well, customer experience expert, founder of Intelligentics, author, and speaker. Drawing on more than three decades of experience and over 100,000 analyzed customer calls, Tom reveals how businesses can reduce customer churn, improve loyalty, and uncover hidden operational issues through call analysis. He also explains where AI helps customer service—and where human expertise remains irreplaceable.

WHAT YOU'LL LEARN:

• How analyzing customer calls uncovers service gaps that coaching alone often misses.

• The three essentials every customer expects: fast resolution, genuine empathy, and respect for their time.

• Why poor communication, broken promises, and lack of follow-up are the biggest causes of customer frustration.

• How AI is changing customer service—and why human agents remain essential for handling complex conversations.

• Why Gen Z, Millennials, and Baby Boomers all expect different communication styles and how businesses can adapt.

• How improving customer retention is far more profitable than constantly acquiring new customers.

• Why quality assurance should identify operational problems—not just evaluate employee performance.

ABOUT THE GUEST:

Tom Vander Well is the founder of Intelligentics, a customer experience consulting firm specializing in call monitoring, quality assurance, and customer satisfaction improvement. With more than 32 years of experience reviewing over 100,000 customer interactions, Tom helps organizations reduce customer churn, improve communication, and strengthen customer loyalty. He is also the author of This Call May Be Monitored and host of The Wayfarer Podcast.

GUEST LINKS:

Website:
https://tomvanderwell.com

Company:
https://intelligentics.com

Book:
This Call May Be Monitored

Podcast:
The Wayfarer Podcast

ABOUT MITCH CARSON:

Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

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👉 https://www.getinterviewedguaranteed.com

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#publicspeaker #tedxspeaker #personalbrandingexpert #customerservice #customerexperience #cx #callcenter #leadership #retention #customerloyalty #ai #tomvanderwell

Play isn't a distraction from work—it may be one of the most powerful tools for building happier teams, reducing burnout, and unlocking creativity.

In this episode of Amazing Authorities, Mitch Carson interviews workplace play expert, speaker, and author Jodi Salmond to explore how leaders can transform company culture through the power of play. Jodi shares practical strategies for reducing workplace stress, improving employee engagement, fostering psychological safety, and creating high-performing teams where innovation thrives. Whether you're a CEO, manager, HR leader, or entrepreneur, this conversation offers actionable ways to make work more enjoyable—and more productive.

WHAT YOU'LL LEARN:

• Why just 10 minutes of intentional play each day can reduce stress, improve teamwork, and boost workplace morale.

• How the "Sheep in the Pen" activity reveals hidden leadership, strengthens communication, and builds trust within teams.

• Why CEO support and leadership buy-in are essential for creating psychologically safe, playful workplace cultures.

• How burnout is costing businesses trillions globally—and why play is one of the most effective preventative strategies.

• Why companies with playful cultures experience higher employee engagement, stronger retention, and better employer branding.

• How Jodi's PLAY framework helps individuals and organizations reconnect with creativity, authenticity, and joy.

ABOUT THE GUEST:

Jodi Salmond is a workplace play expert, leadership facilitator, speaker, and founder of The Element of Play. She helps organizations reduce burnout, strengthen team culture, and improve employee wellbeing through practical, science-backed play strategies. Jodi works with leaders worldwide to create psychologically safe workplaces where people thrive, innovate, and genuinely enjoy coming to work.

GUEST LINKS:

Website:
https://elementofplay.com

ABOUT MITCH CARSON:

Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

Mitch's Appointment Link:
👉 https://www.getinterviewedguaranteed.com

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/

📘 My Book (The Silent Salesmen) – Bestseller in German and English
👉 https://www.amazon.com/s?k=the+silent+salesmen

📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
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#publicspeaker #tedxspeaker #personalbrandingexpert #leadership #workplaceculture #employeeengagement #burnout #wellbeing #teamwork #play #jodisalmon #theelementofplay

Getting featured in the media isn't about luck—it's about telling the right story to the right audience at the right time.

In this episode of Amazing Authorities, Mitch Carson interviews Liz H Kelly—award-winning publicist, entrepreneur, author, and founder of Goody PR. Liz reveals the proven publicity strategies behind securing 54 television interviews in just 8½ months during the 2024 solar eclipse campaign. She shares how small businesses, authors, and entrepreneurs can create newsworthy stories, leverage AI without sacrificing authenticity, and build a personal brand that consistently attracts media attention.

WHAT YOU'LL LEARN:

• How Liz's PR campaign secured 54 TV interviews through creative storytelling and targeted media outreach.

• Why unique story angles—not advertising budgets—are the key to earning television and media coverage.

• How AI is transforming public relations while authentic human storytelling remains essential.

• Why SEO, digital content, LinkedIn, and other online platforms are critical for visibility in the AI era.

• How Liz turned a 2008 layoff into a successful PR agency serving entrepreneurs, authors, and thought leaders.

• Actionable publicity strategies from her award-winning book that help businesses gain credibility and media exposure.

ABOUT THE GUEST:

Liz H Kelly is an award-winning publicist, entrepreneur, author, speaker, and founder of Goody PR. She specializes in helping entrepreneurs, authors, and small businesses earn powerful media coverage through strategic storytelling, creative publicity campaigns, and proven PR systems. Her award-winning book, Award Winning Publicity, provides practical strategies for generating earned media, increasing visibility, and building long-term brand authority.

GUEST LINKS:

Website:
https://goodypr.com

Book:
Award Winning Publicity

ABOUT MITCH CARSON:

Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

Mitch's Appointment Link:
👉 https://www.getinterviewedguaranteed.com

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/

📘 My Book (The Silent Salesmen) – Bestseller in German and English
👉 https://www.amazon.com/s?k=the+silent+salesmen

📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
👉 https://a.co/d/12EYX2u

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#publicspeaker #tedxspeaker #personalbrandingexpert #publicrelations #pr #media #branding #entrepreneur #smallbusiness #publicity #lizhkelly #goodypr

What does it take to survive catastrophic injuries, overcome addiction, and fly one of the world's most dangerous machines again? For Dan Schlund, it took relentless courage, resilience, and an unwavering refusal to quit.

In this episode of Amazing Authorities, Mitch Carson sits down with Dan Schlund, one of only 11 professional rocket belt pilots in history. Dan shares his extraordinary journey from flying vintage rocket belts and surviving life-threatening crashes to rebuilding his life, launching a multimillion-dollar business, and turning his incredible story into the memoir The Last Rocket Man and an upcoming documentary. This episode is a powerful lesson in perseverance, innovation, and transforming adversity into purpose.

WHAT YOU'LL LEARN:

• How Dan survived devastating rocket belt accidents, addiction, and personal setbacks to rebuild his life and career.

• The fascinating science behind vintage rocket belt technology, including 30-second flights powered by 800 horsepower.

• Why resilience, mental toughness, and confronting fear are essential for success in business and life.

• How Dan built a $10 million business after leaving stunt flying and is expanding his brand through books, documentaries, and global media.

ABOUT THE GUEST:

Dan Schlund — Professional rocket belt pilot, entrepreneur, author of The Last Rocket Man, founder of National Set Medics, and one of the last remaining pilots flying the world's original rocket belt technology.

GUEST LINKS:

Website: https://rocketman.tv

Book: The Last Rocket Man

ABOUT MITCH CARSON:

Mitch Carson — Branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media exposure.

Mitch's Appointment Link:
👉 https://www.getinterviewedguaranteed.com

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/

📘 My Book (The Silent Salesmen) – Bestseller in German and English
👉 https://www.amazon.com/s?k=the+silent+salesmen

📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
👉 https://a.co/d/12EYX2u

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#publicspeaker #tedxspeaker #personalbrandingexpert #rocketman #jetpack #danSchlund #resilience #entrepreneur #leadership #documentary #author #motivation #AmazingAuthorities #MitchCarson

Can God speak through dreams? How do you know if a dream is from God, your own mind, or something meant to discourage you?

In this episode of Amazing Authorities, Mitch Carson interviews Danielle Steckis, dream interpretation coach, author, and speaker, to explore the biblical principles of dream interpretation and spiritual discernment. Danielle shares her remarkable personal story of receiving a prophetic dream years before meeting her future husband, explains the three types of dreams, and reveals why prayer—not dream dictionaries—is the key to understanding God's messages. Whether you're curious about dream interpretation, seeking spiritual guidance, or wanting to deepen your faith, this episode offers practical wisdom and inspiring testimony.

WHAT YOU'LL LEARN:

• The difference between God dreams, soul dreams, and enemy dreams—and how to recognize each one.

• Why prayer and the Holy Spirit are more important than dream dictionaries when interpreting dreams.

• Danielle's incredible story of a prophetic dream that accurately revealed her future husband years before they met.

• How keeping a dream journal and practicing spiritual discernment can help you recognize God's direction and timing.

ABOUT THE GUEST:

Danielle Steckis — Dream interpretation coach, author, speaker, and founder of Dreams Unfolded, helping people understand the spiritual meaning of their dreams through biblical principles, prayer, and discernment.

GUEST LINKS:

Website:
https://dreamsunfolded.com

ABOUT MITCH CARSON:

Mitch Carson — Branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

Mitch's Appointment Link:
👉 https://www.getinterviewedguaranteed.com

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/

📘 My Book (The Silent Salesmen) – Bestseller in German and English
👉 https://www.amazon.com/s?k=the+silent+salesmen

📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
👉 https://a.co/d/12EYX2u

🔴 Don't forget to subscribe and click the bell button:
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#dreaminterpretation #propheticdreams #christianfaith #spiritualgrowth #biblicalteaching #leadership #personaldevelopment #mitchcarson

Building a successful podcast and business isn't about overnight success—it's about consistency, smart marketing, and surrounding yourself with the right team.

In this episode of Amazing Authorities, Mitch Carson interviews entrepreneur, podcast host, and marketing strategist Jackson Calum to uncover the strategies behind growing a podcast from just 125 subscribers to over 16,000 in only two months. Jackson shares why AI is transforming digital marketing, how abundance thinking fuels business growth, and why leadership, teamwork, and long-term commitment are the true foundations of entrepreneurial success. Whether you're a podcaster, business owner, or aspiring entrepreneur, this episode is packed with actionable insights for sustainable growth.

WHAT YOU'LL LEARN:

• How producing over 2,500 podcast episodes and building a strong team led to explosive audience growth.

• Why AI is a powerful marketing assistant—but only when guided by human expertise and strategic thinking.

• The five leadership virtues that create lasting business success: love, patience, persistence, consistency, and reliability.

• How shifting from a scarcity mindset to an abundance mindset helps entrepreneurs invest confidently in marketing and scale their businesses.

ABOUT THE GUEST:

Jackson Calame — Entrepreneur, podcast host, marketing strategist, and founder of Vision Pros Live, helping visionary leaders grow their influence through authentic leadership, AI-powered marketing, and strategic partnerships.

ABOUT MITCH CARSON:

Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

Mitch's Appointment Link:
👉 https://www.getinterviewedguaranteed.com

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/

📘 My Book (The Silent Salesmen) – Bestseller in German and English
👉 https://www.amazon.com/s?k=the+silent+salesmen

📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
👉 https://a.co/d/12EYX2u

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#publicspeaker #tedxspeaker #personalbrandingexpert

Grief can feel overwhelming, but healing doesn't happen by waiting... it happens through intentional action.

In this episode of Amazing Authorities, Mitch Carson sits down with grief recovery coach Jeremy Greening, founder of Valleys to Victory, to discuss how anyone facing loss can begin rebuilding their life through small, practical daily steps. Drawing from his own journey through the sudden loss of both parents, Jeremy shares the proven Victory Framework—a simple roadmap that helps people move from pain and paralysis to purpose and progress.

Whether you're navigating grief, major life setbacks, or emotional challenges, this conversation offers practical tools to help you keep moving forward and thrive.

WHAT YOU'LL LEARN:

• Why time alone doesn't heal grief—and what actually creates lasting emotional recovery.

• The complete Victory Framework: Validate, Identify, Clarify, Take Action, Overcome, Rebuild, and Yield.

• How small daily actions build momentum, confidence, and long-term healing.

• Why overcoming self-pity, setbacks, and emotional avoidance is essential for personal transformation.

ABOUT THE GUEST:

Jeremy Greening — Grief Recovery Coach, Founder of Valleys to Victory, speaker, author, and mentor helping people overcome grief, loss, and life challenges through practical action and purpose-driven growth.

GUEST LINKS:

Website: https://valleystovictory.com

ABOUT MITCH CARSON:

Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

Mitch's Appointment Link:
👉 https://www.getinterviewedguaranteed.com

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/

📘 My Book (The Silent Salesmen) – Bestseller in German and English
👉 https://www.amazon.com/s?k=the+silent+salesmen

📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
👉 https://a.co/d/12EYX2u

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Teaching children about money isn't just about saving...it's about building character, responsibility, and lifelong financial confidence.

In this episode of Amazing Authorities, Mitch Carson sits down with financial educator, author, and parenting advocate Ernest Tan to discuss practical strategies for raising financially responsible children. Ernest shares why delayed gratification, transparency, and consistent parenting are essential to developing healthy money habits. He also introduces his powerful "Maturity Ladder," a framework that helps parents guide children from understanding needs versus wants to becoming responsible stewards of wealth.

Whether you're a parent, grandparent, or educator, this episode provides practical tools to help the next generation build lasting financial wisdom.

WHAT YOU'LL LEARN:

• Why teaching delayed gratification is one of the greatest predictors of future financial success.

• How discussing household finances with your children builds trust, responsibility, and smarter money habits.

• The five stages of Ernest's "Maturity Ladder" that help children develop strong financial character.

• Why natural consequences—not punishment—are one of the best ways to teach budgeting and responsible spending.

ABOUT THE GUEST:

Ernest Tan — Financial educator, parenting coach, author of Smart Money Start Young, and founder of Leon Academy, helping families raise financially responsible children through practical money education.

GUEST LINKS:

Website: https://www.leavenacademy.com/

ABOUT MITCH CARSON:

Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

Mitch's Appointment Link:
👉 https://www.getinterviewedguaranteed.com

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/

📘 My Book (The Silent Salesmen) – Bestseller in German and English
👉 https://www.amazon.com/s?k=the+silent+salesmen

📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
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Play isn't a distraction from success—it's one of the most powerful tools for creating happier people, stronger teams, and more resilient leaders.

In this episode of Amazing Authorities, Mitch Carson sits down with Jodi Salmon, leadership expert, speaker, and author of The Element of Play, to explore why play is essential for workplace culture, personal wellbeing, and long-term success. Drawing from her journey from marine biologist to global play advocate, Jodi shares practical strategies that help leaders reduce burnout, improve team connection, and unlock greater creativity through intentional play.

Whether you're leading a business, managing a team, or simply looking to bring more joy into your daily life, this conversation offers practical tools you can implement immediately.

WHAT YOU'LL LEARN:

• Why just 10 minutes of daily play can reduce stress, improve belonging, and lower employee turnover.

• How leaders can create psychologically safe workplaces where people feel connected, creative, and motivated.

• Why play should be customized to different personalities instead of using a one-size-fits-all approach.

• The PLAY Framework—Presence, Lightness, Authenticity, and Your Turn—and how it creates lasting personal and professional growth.

ABOUT THE GUEST:

Jodi Salmon — Leadership expert, workplace culture specialist, speaker, author of The Element of Play, and founder helping organizations build happier, healthier, and more connected teams through play.

GUEST LINKS:

Website: https://elementofplay.com

Instagram:

LinkedIn:

YouTube:

ABOUT MITCH CARSON:

Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

Mitch's Appointment Link:
👉 https://www.getinterviewedguaranteed.com

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/

📘 My Book (The Silent Salesmen) – Bestseller in German and English
👉 https://www.amazon.com/s?k=the+silent+salesmen

📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
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Today's education system is leaving too many children behind—and parents are often left wondering how to help.

In this episode, Mitch Carson sits down with Rochelle Callard, an educator with more than 25 years of experience as a teacher, principal, and tutoring business owner, to discuss the growing challenges facing students, parents, and schools. Rochelle shares why the current education system struggles to meet the needs of most children and what parents can do to confidently advocate for their child's success.

Drawing from decades of experience, Rochelle introduces her School Clarity Hub and her book, Cracking the School Code, designed to help parents understand school language, communicate effectively with teachers, and access the support their children need before confidence and academic performance begin to decline.

Whether you're the parent of a child in primary school or preparing for the transition into high school, this episode provides practical strategies to help your child thrive in today's education system.

WHAT YOU’LL LEARN:

How to navigate the education system with greater confidence as a parent

Why early intervention can dramatically improve a child's confidence and learning outcomes

How School Clarity Hub helps parents understand school processes and advocate effectively

Why mindset, communication, and parental involvement are essential to student success

ABOUT THE GUEST:
Rochelle Callard — educator, former principal, author, education consultant, and founder of School Clarity Hub.

GUEST LINKS:

Website: SchoolClarityHub.com

ABOUT MITCH CARSON:
Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence.

Mitch's Appointment Link:
👉https://www.getinterviewedguaranteed....

🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers
👉 https://mitchauthor--rocket.thrivecar...

📘 My Book (The Silent Salesmen) the bestseller in 2008 in German and English:
👉https://www.amazon.com/s?k=the+silent...

📘The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You
👉https://a.co/d/12EYX2u

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