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The Amiel Show
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- Episode 60: Being A Good Guy, Breaking With The Bro Code With Janet Crawford [The Amiel Show]Are you a man who wants to support women and under-represented minorities in your organization?In short, would you like to be a good guy?If so, then you may wonder How exactly can I be a good guy?The answer may surprise you.It is not enough to track numbers or avoid discrimination and other offensive behaviors—much less sexual assault, which many of us are now discussing due to the U.S. presidential race. (Here is my take on the election.)There are a series of positive steps you can take that go well beyond avoiding harm.Some actions won’t pose risks for your public identity or career. Others require breaking from the Bro Code.This week, Janet Crawford is back on the podcast to share her insights and practical tips for everyone who wants to be a good guy.Janet is helping lead this conversation in Silicon Valley. Among all the executive coaches I know, she is the most knowledgeable about how the brain works and why this matters for leadership and unconscious bias. In episode 1 of this podcast, she talked about leaders’ brains, emotional literacy, and power.Janet is unique because she not only works with organizations but also stays up to date on the latest brain and social science research. In fact, in just the past two years, she has updated her own views. For example, if a man sees a woman apologizing when it seems unwarranted, what can he do that will be helpful? Janet’s thoughts have changed—and, after listening to her, so have mine.I can’t think of a more timely topic. If you find this conversation to be useful, please share it with colleagues and friends. That will help a lot.Highlights:* 10:00 Biologically, the experiences of women and under-represented minorities is very different* 19:00 African American women are better prepared for bias than Caucasian women* 24:30 CEO of AT&T sets a model for candidly sharing vulnerable stories* 29:00 Proactive steps to make it safe to take risks and innovate* 35:00 Sponsorship is very different from mentorship* 39:00 New research on how the power hierarchy influences behavior* 46:00 The leader sets a norm for civil behavior* 51:00 What is the Bro Code?* 57:00 A woman’s brain changes when a man stands up for her* 1:04:00 Breaking from the Bro Code is courageous* 1:09:00 It’s not about infantilizing womenListen to the PodcastTweet a QuoteThere is an overt Bro Code and a subtle form.–Janet Crawford Tweet this quoteExplore Additional Resources“How to be a Good Guy” by Janet Crawford and Lisa MarshallTalk by Randall Stephenson, CEO of AT&T, about starting a dialogue about raceJanet Crawford, CascadanceNew to Podcasts?Get started hereSubscribe to the Show on iTunes (It’s Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without a Subscribe button (...0 min
- Episode 59: Innovation Through Liberating Structures With Keith McCandless [The Amiel Show]One day in the late 1990s, a friend sent me a link to a new search engine called Google. Up until then, I had used Yahoo to find what I was looking for by diligently clicking through the myriad menus and submenus. It was laborious and frustrating, but what option did I have?Google changed all of that. It was clean, simple, and fast. This is incredible! I never returned to Yahoo–not even once.Now, imagine you could experience an equally dramatic shift with meetings.Yeah, I know, it’s hard to imagine. In most organizations, we stick to old habits and settle for mediocre results.Sure, we might occasionally call in a professional facilitator for an offsite retreat but then we head back to our old ways. What other choice do we have?This week’s guest, Keith McCandless, has an answer to that question: liberating structures.Liberating structures are novel, practical, and non-nonsense methods to help you increase innovation while keeping everyone engaged. And when I say “you,” I mean everyone reading this. Keith and his colleague, Henri Lipmanowics, have taken the best conversational practices from organizational development, chunked them into simple usable morsels, and invented some of their own.This stuff is so practical and “sticky” that I started using it within days of purchasing their book The Surprising Power of Liberating Structures.There’s no turning back.Highlights* 9:00 Keith is physically restrained from repeating old habits* 12:00 Brainstorming and open discussion become a “goat rodeo”* 21:00 People’s breath is taken away* 25:00 “1-2-4-All”* 34:00 “TRIZ”—curmudgeons get creative* 39:00 “15%” Solution—do what’s in your power* 48:00 “What I Need From You (WINFY)”* 56:00 Keith’s “stopping doing” list gets tested at a top business schoolListen to the PodcastRead the Transcripttranscript-of-keith-mccandless-interviewTweet a QuoteThrough 1-2-4-All, people handle decisions they usually would kick upstairs–Keith McCandless Tweet this quoteExplore Additional Resources* The Surprising Power of Liberating Structures by Henri Lipmanowicz and Keith McCandless* Menu of liberating structures* 1-2-4-All* TRIZ* What I Need From You (WINFY)* Keith’s “Stopped doing” listNew to Podcasts?Get started hereSubscribe to the Show on iTunes (It’s Easy!)* Sign into iTunes using your ID and password0 min
- Episode 58: My Stand On Trump and Clinton [The Amiel Show]Last week’s post, Executive coaches are normalizing a demagogue: It’s time to stop, created quite a stir.Thank you for your comments, questions, and encouragement.I’m taking a risk using my professional platform to discuss politics, so I’m grateful the message has landed for so many of you.This week, I have more to say. I recorded a solo riff yesterday so you could hear it during the week when we all are making sense of the first Clinton/Trump debate.After you listen, drop me a short note and tell me what you think, OK? And if you choose to respond to my call to action, let me know what you do.Highlights* 1:00 I read excerpts from the post* 9:00 What’s the point of developing leaders if we don’t speak up now?* 15:00 Imagining a choice that truly would be challenging* 17:00 My call to action for leadership coaches, trusted advisors, and leaders* 23:30 None of us have clean hands* 26:00 Our country has not gone mad, and a liberal Berkeley sociologist visits Trump countryListen to the PodcastTweet a Quote“Why devote my life to developing leaders if I’m not going to speak up now about Trump?”–Amiel Handelsman Tweet this quoteExplore Additional Resources* Interview with UC Berkeley sociologist Arlie Hochschild about her years in Trump country* Strangers in Their Own Land: Anger and Mourning on the American Right by Arlie HochschildNew to Podcasts?Get started hereSubscribe to the Show on iTunes (It’s Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without a Subscribe button (a screen that looks like this), click on the show logo in the lower left corner* Click on the Subscribe button. It’s in the upper left corner of the screen.Give Me a Rating or Review on iTunes (It’s Also Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without “Ratings and Reviews” (a screen that looks like this), click on the show logo in the lower left corner* Click on “Ratings and Reviews”* Give it a rating. Bonus for a review0 min
- Episode 57: Servant Leadership At Zingerman’s With Ari Weinzweig [The Amiel Show]In 2003 Inc magazine called the Zingerman’s Community of Businesses the “coolest small business in America.”Step inside the Zingerman’s Deli or any of its other businesses, and you’ll quickly see why. There is a buzz in the air. An aliveness. Customers and employees alike seem genuinely happy to be there. It’s as though there are secret air ducts bringing dopamine (the “feel good” neurotransmitter”) into the building and taking cortisol (a stress hormone) out.And the food? Well, it is amazing. And world famous. In 2007 Bon Appetit gave its Lifetime Achievement award (an honor rarely bestowed—past winners include Alice Waters and Julia Child) to Zingerman’s cofounders, Ari Weinzweig and Paul Saginaw.From a financial perspective, Zingerman’s pulls in $50 million a year. As my father would say, “not too shabby!”Zingerman’s has a special meaning to me. It’s in my hometown, Ann Arbor, Michigan. The Deli opened during my teenage years when trying to fit an overstuffed roast beef sandwich into the mouth became a thrilling challenge. Today, every time we go back to Ann Arbor to visit, I take my sons there two or three times–even if the visit is only a few days long!As a customer, I’m satisfied. As a student of leadership, I’m curious: what goes on behind the scenes to make this business so special? How do the leaders treat employees? How do employees interact with each other? What are the rules of the game that make the outcomes so extraordinary?Cofounder Ari Weinzweig has explored these questions in a series of books called Zingerman’s Guide to Good Leading. The latest just came out and is called A Lapsed Anarchist’s Approach to the Power of Beliefs in Business.In this week’s episode, Ari and I talk widely and deeply about all of this–and share some laughs along the way.I think you’ll enjoy Ari’s clarity, energy, and Chicago accent. Please do the show a favor and share with friends who love food, care about leadership, and/or enjoy feeling alive.Highlights* 18:00 Treating staff like customers – each one is different!* 23:00 Ari pours water for thirsty employees* 27:00 Peer-to-peer versus parental relationships* 34:00 Anarcho-capitalism* 40:00 Energizing the workplace* 46:30 Front-line employees know the numbers and manage the business* 52:00 Determining who will manage is a peer-to-peer decision* 1:00:00 Ari uses daily journaling to stop ruminating* 1:02:30 The Three Good Things exerciseListen to the PodcastTweet a QuoteThe more we use authority, the less effective it is.–Ari Weinzweig, Co-founder of Zingerman’s Tweet this quoteExplore Additional Resources* Zingerman’s Community of Businesses* ZingTrain* Ari’s new book, Zingerman’s Guide to Good Leading, Part 4: A Lapsed Anarchist’s Approach to the Power of Beliefs in Business* Servant Leadership and Robert Greenleaf* Stewardship by Peter Block0 min
- Episode 56: Charles Feltman On The Four Kinds Of Trust [The Amiel Show]When you say that you “trust” someone–or that someone else “trusts” you–what exactly do you mean? We toss the word “trust” around left and right. We make major life decisions based on it. But what does the word actually mean?If you want to improve relationships and outcomes at work and beyond, a simple unified view of “trust” just doesn’t cut it.According to this week’s guest, Charles Feltman, there are four different dimensions to trust: competence, reliability, sincerity, and care.What happens when you trust someone’s reliability but not their sincerity? Or how about when someone trusts your sincerity but considers you incompetent at a particular activity?The distinctions that Charles offers in this interview–and in his wonderful book The Thin Book of Trust–can literally change how you make sense of your leadership. And life.Please listen in and share with friends.Highlights* 9:30 Who gets to decide how trustworthy you are?* 16:30 The big problem with the trust/distrust distinction* 18:30 Four assessments of a person’s trustworthiness* 22:30 What if you’re competent and sincere, but not reliable?* 28:30 Drive by requests* 40:00 Enemies of trust in sincerity—telling probable truths* 51:30 Let key people know where you are not competent* 56:00 Approaching someone you don’t trust* 1:02:00 What if you sense someone doesn’t trust you?Listen to the PodcastTweet a QuoteTrust is making something I value vulnerable to another person’s actions.–Charles Feltman Tweet this quoteExplore Additional Resources* Insight Coaching, Charles’s business* The Thin Book of Trust by Charles Feltman* “The 4 Distinctions of Trust”* “Avoiding Enemies of Trust”New to Podcasts?Get started hereSubscribe to the Show on iTunes (It’s Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without a Subscribe button (a screen that looks like this), click on the show logo in the lower left corner* Click on the Subscribe button. It’s in the upper left corner of the screen.Give Me a Rating or Review on iTunes (It’s Also Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without “Ratings and Reviews” (a screen that looks like this), click on the show logo in the lower left corner* Click on “Ratings and Reviews”* Give it a rating. Bonus for a review0 min
- Episode 55 Charles Duhigg on Smarter Faster Better [The Amiel Show]Charles Duhigg’s first book The Power of Habit spent over a year on the New York Times bestseller list. In addition to being popular, it was darn good.So when I heard he was coming out with a second book, Smarter Faster Better, I invited him for an interview. After several back and forth emails with his friendly team of publicists, he accepted. (Although I’ve interviewed other luminaries like David Allen, this was my first experience with a publicist–other than the one I hired to help with Practice Greatness.)The new book’s subtitle is The Secrets of Being Productive in Life and Business. I forgot to ask him which part of business is outside of life. Or if he thought he’d sell more copies calling it Dumber Slower and Worse–which has a nice ring to it, don’t you think? Otherwise, it was a good interview.My goal is always to make my guests laugh, praise my genius, or comment on my humility. I’m not sure any of those things happened this time, but I sensed Charles smiling on a couple of occasions. Small wins, people. Small wins.Enjoy!Highlights* 3:30 Who ate the chocolate chip cookie?* 6:00 Charles’s experiments in meeting new people at conferences* 11:00 Why psychological safety matters in produces great teams* 16:00 Saturday Night Live’s early seasons—how even misanthropes can work well together* 19:00 Making better decisions by thinking probabilistically* 26:30 Subversives in nursing homes—transforming chores into choices* 28:00 Marine Corps Boot Camp—improving self-motivation by asking why you are doing somethingListen to the PodcastTweet a QuoteYou’ll be amazed by how much self-motivation gets generated by asking yourself why.–Charles Duhigg Tweet this quoteLorne Michaels models psychological safety and he’s not even a particularly nice person.–Charles Duhigg Tweet this quoteExplore Additional Resources* Smarter Faster Better: The Secrets of Being Productive in Life and Business by Charles Duhigg* The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg* Additional resources from Charles’s booksNew to Podcasts?Get started hereSubscribe to the Show on iTunes (It’s Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without a Subscribe button (a scree...0 min
- Episode 54: Geoff Bellman on The Consultant’s Calling, Money, And Power [The Amiel Show]This week I speak with Geoff Bellman, author of The Consultants Calling: Bringing Who You Are To What You Do.This was the first book that told me — when I read it in 1993 — that it was OK to be myself while working. What a novel idea!Geoff has seen a lot and has a folksy reflective manner I think you’ll enjoy.Join us for this conversation about consulting, money, friendship, and powerListen to the PodcastExplore Additional Resources* The Consultants Calling: Bringing Who You Are To What You Do by Geoff Bellman.New to Podcasts?Get started hereSubscribe to the Show on iTunes (It’s Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* Click on the Subscribe button. It’s in the upper left corner of the screen.Give Me a Rating or Review on iTunes (It’s Also Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* Click on “Ratings and Reviews”* Give it a rating. Bonus for a review0 min
- Episode 53: Talking To Irrational People With Dr. Mark Goulston [The Amiel Show]“Mark’s clarity is uncommonly illuminating, sometimes painful, but always helpful.”That’s what the late leadership thinker Warren Bennis said about this week’s guest on the podcast, Dr. Mark Goulston.The word that comes to my mind in describing Dr. G is chutzpah, a Yiddish terms for audacity or fearlessness.Listen to the PodcastNow, here’s the thing about chutzpah: it’s an amoral concept. You can use it for good or for ill.Dr. G uses it for good. After two decades as a crisis psychiatrist, he now advises leaders on how to get through to people, trains police and FBI hostage negotiators, co-hosts (as “Whitey Locks”) an all-Black radio show, is the Resident Big Brother at Business Women Rising, and was the subject of a PBS special, “Just Listen with Dr. Mark Goulston.”This is a man you want on your side.Think of Dr. G as the Harry Houdini of relationships. Houdini specialized in sensational escapes from insanely challenging physical situations. Dr. G can help you escape from insanely challenging emotional and political situations.And, even better than Houdini, he can help you avoid many tricky situations to begin with.Join me as we have a rich conversation about his latest book, Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life.Highlights* 10:00 Mammals get stress ulcers. Reptiles don’t.* 13:30 Identifying people who suck the energy out of you* 18:00 Dr. G “listens into” Amiel* 23:00 Bullies and Dr. G’s tense encounter with F. Lee Bailey during the O.J. Simpson trial* 33:30 Warren Bennis on being a “first class noticer”* 41:00 Important, critical, urgent* 43:30 Handling “toxic deflectors”* 49:30 Putting irrational people in charge–the road rage incident* 52:30 Getting out of impasses: tips for Feel-Do and Think-Do peopleTweet a QuoteNever expect people who suck the energy out of you to not do that–Dr. Mark Goulston Tweet this quoteExplore Additional Resources9 MOs of Irrational Behavior (a chart)Mark Goulston’s web pageTalking to Crazy: How to Deal with the Irrational and Impossible People in Your Life by Mark GoulstonJust Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark GoulstonDr. G on Twitter (@MarkGoulston)Dr. G as Whitey Locks on the Zo What? Morning ShowThe Alchemy, Dr. G’s consulting companyDr. G’s “How To” columns in The Business Journals0 min
- Episode 52: The Rise And Fall Of Blackberry With Jacquie McNish [The Amiel Show]Listen to the PodcastOn Tuesday Blackberry announced it was discontinuing the Blackberry Classic smartphone.I never owned a Blackberry, but my wife did when I first met her 13 years ago. Although she never treated it as a Crackberry, it did seem to follow her everywhere.The Blackberry ruled the universe for many years. And then one day Apple released the iPhone. The world hasn’t been the same since.But what really happened at this upstart Canadian company based in the small town of Waterloo, Ontario? Who were the people behind the company’s atmospheric rise and ultimate fall? What choices did they make? How did they relate as leaders and human beings?This is the subject of last year’s highly touted book, Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of Blackberry.Jacquie McNish, one of the book’s coauthors and an award-winning Wall Street Journal reporter, joins me this week to talk about the amazing human story behind Blackberry.Highlights* 7:00 Who were the two CEOs–and how did they come together?* 14:15 Inspired by the Art of War* 19:30 A revelation about technology while holding a screaming baby* 22:45 Refusing to play the Wall Street and Silicon Valley games* 28:30 Dinner with Palm’s CEO, “Topper”* 32:45 A patent battle stresses the CEO’s relationship* 36:20 A devastating trauma and betrayal* 42:45 The Apple/AT&T agreement changes the rules of the game* 53:45 Waterloo, Ontario: a tech startup ecosystemTweet a QuoteBlackberry’s CEOs were connected at the hip in business dealings.–Jacquie McNish Tweet this quoteExplore Additional Resources* Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of Blackberry by Jacquie McNish and Sean Silcoff* Jacquie McNish on Twitter* DEC Is Dead: Long Live DEC: The Lasting Legacy of Digital Equipment Corporation by Ed ScheinNew to Podcasts?Get started hereSubscribe to the Show on iTunes (It’s Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without a Subscribe button (a screen that looks like this), click on the show logo in the lower left corner* Click on the Subscribe button. It’s in the upper left corner of the screen.Give Me a Rating or Review on iTunes (It’s Also Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without “Ratings and Reviews” (a screen that looks like0 min
- Episode 51: The Manly Apology, A Jedi Leadership Trick [The Amiel Show]Women apologize too often. Men apologize too little. Not just at home, but in the workplace. Maybe even more so in the workplace.Listen to the PodcastIn this episode, I challenge men to give more apologies, to do it in a real way, and to stop making lame excuses for not apologizing. I also weave in clips from my interview last year with Robert Augustus Masters, author of To Be A Man: A Guide to True Masculine Power. Robert spoke movingly and compassionately about the power of apologies, and how apologizing requires power. I riff off of his comments.This is a Jedi Leadership Trick, so you’ll also get the Five Steps to a Manly Apology.This episode is 15 minutes long.Highlights* 5:30 Five lame excuses for not apologizing* 10:20 Five steps to a manly apology: Get Clear, Get Still, Get In Touch, Get Real, Get It DoneTweet a Quote“I’m sorry if this made you angry” is not an apology. It’s the opposite of an apology.–Amiel Handelsman Tweet this quoteExplore Additional Resources* My original interview with Robert Augustus Masters on true masculine power* To Be A Man: A Guide To True Masculine Power by Robert Augustus Masters* My blog post: Before You Lean In, Own Your SpaceNew to Podcasts?Get started hereSubscribe to the Show on iTunes (It’s Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without a Subscribe button (a screen that looks like this), click on the show logo in the lower left corner* Click on the Subscribe button. It’s in the upper left corner of the screen.Give Me a Rating or Review on iTunes (It’s Also Easy!)* Sign into iTunes using your ID and password* Search the iTunes store for “Amiel Show”* If you get a screen without “Ratings and Reviews” (a screen that looks like this), click on the show logo in the lower left corner* Click on “Ratings and Reviews”* Give it a rating. Bonus for a review0 min
About The Amiel Show
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The Amiel Show provides people who are hungry to grow as leaders and human beings with cutting-edge conversations about leadership. What’s the one skill or quality you can improve that will build your…
public identity as a competent and trusted leader? What does it take to manage your commitments to yourself and others so that you produce better results with less stress? How can brain science inform how you develop people and organizations? What becomes possible when you reframe organizational politics as the practice of understanding and aligning with others’ interests and concerns? How can you make your conversations and meetings more powerful and impactful? Join Amiel Handelsman, executive coach and author of Practice Greatness, as he explores these questions with thoughtful executives and pragmatic thought leaders. For all past episodes, visit www.amielhandelsman.com