Trust is often misunderstood in workers’ comp. In this episode, Jason and David reveal the common pitfalls—and what actually works. Learn how to build and rebuild trust through consistency, empathy, vulnerability, and clear communication. A must-listen for claims professionals, leaders, and advocates in high-stakes roles.

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Ever struggled to understand the fine line between empathy and sympathy? Prepare to have the fog lifted as David White and I delve into the emotional labyrinth that is workers' compensation. We're not just chatting about feelings; we're tackling the tough situation of injured workers and how our response—empathy over sympathy—can either build bridges or widen gaps. By sharing real scenarios, like the all-too-common denied surgery, we reveal how the right kind of support can transform a person’s experience from feeling like a victim to feeling victorious. 

This episode isn't merely a discussion; it's a masterclass in emotional intelligence. We unpack the critical difference between saying "I feel for you" and actually standing in the trenches alongside someone. As we dissect a hostage situation turned peaceful resolution, we draw parallels with the workers' comp landscape, underscoring the profound impact that true empathetic engagement can have. You'll come away equipped with actionable strategies to ensure that in any crisis, be it in the workplace or beyond, you'll offer more than just words—you'll offer a lifeline.

In this conversation, Jason Crow and David White discuss the misconceptions and best practices for building trust. They emphasize the importance of trust in various relationships, including those in the claims-adjusting industry. 

They define trust as a firm belief in the reliability, truthability, or strength of someone or something. They debunk the misconception that trust can be built quickly and highlight the need for consistency and transparency. They also discuss the importance of empathy and the pitfalls of sympathy. 

Overall, the conversation provides valuable insights into building trust in professional and personal relationships. In this conversation, Jason Crow and David White discuss the factors that build trust in the claims administration industry. 

They highlight the importance of consistency, competence, empathy and understanding, open communication, embracing vulnerability, and admitting mistakes. They also explore the challenges of building trust in the digital age and provide insights on navigating digital communication to foster trust. The main takeaway is that trust is a continuous process that requires ongoing effort and genuine connection with others.

Chapters

Chapter 1: The Basics of Trust
Chapter 2: Common Misconceptions about Building Trust
Chapter 3: Things to Avoid When Building Trust
Chapter 4: Factors that Truly Build Trust
Chapter 5: Trust in a Digital Age 
Conclusion: 
Outro: