Podcast summary: Irrespective of your seniority, please consider making a request to someone to act as your mentor. If a junior manager, ask someone who has a wealth of experience in the discipline and if you’re a senior manager what about asking someone much younger to give you a better perspective of their generation and attitudes. This episode also features a short demonstration of an informal coaching session that all listeners can use together with a more structured approach which uses a coaching process model for you to consider adopting.

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Will Clayton returned to the family-owned, family-run enterprise as chief executive after several years away with the management and leadership lessons that he had learned in a completely different environment. Listen to how he thinks and acts in order to shape and drive the business forward through the development of some unique features.

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Whether you need to deliver a team talk, a presentation or a conference speech, John explains some of the techniques that can help you to be more relaxed in the delivery and more successful in getting your points across.

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Vanessa Pesci runs a small business offering dance, gymnastics and drama mainly to school children. Listen to how Vanessa has coped with growing demand; increased staff responsibilities, and using technology to manage her business more successfully. Like many small business owners her management skills have been learned through trial and error and by listening to others whose management style has brought rewards.

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Rafael introduces this episode by asking you to re-evaluate the work you and your team perform, examining in detail every step you take. Kevin talks about the tools available to your whole team to understand better your data and identify where changes can be made to improve outcomes, while John tells you how to ask for more resources, more money or a change to the model you are currently using.

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The UK's much vaunted National Health Service is failing the people of Britain. There is insufficient transparency in the way that complaints and concerns raised by both patients and staff are handled. This episode examines three cases which made national headlines

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Rafael Gomez, Kevin Money and John Cross join forces to share some of their experiences which reinforce the advice offered for our listeners consideration during Episodes 1 to 4

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Paul Jackson is the Chief Digital and Transformation Manager at Speedy Hire. He talks with John explaining his role, what the future holds for technology including AI; and the difficulty of preparing timescales and costs for transformational changes.

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We urge you to give more responsibility to each of your team members and show more trust in them to get the work done. Also in this episode we talk about setting objectives and targets before explaining the many benefits of delegating more to your team.

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The Artful Manager has been designed for all managers, from first-line supervisors to the big corporate cheeses because getting happy and successful teams is more art than science. We will offer you our advice and recommendations, but it will be through your expressed personality and considered thoughtfulness that you can bring our input into a colourful, meaningful and long-lasting life. The series is based on the best seller 'The Little Black Book for Managers', published by John Wiley & Sons and available on-line, My colleagues and I look forward to saying hello and welcome to Episode 1.

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