This episode focuses on your individual team members – those that fit their job perfectly and those who don’t – either because they are capable of more demanding work or because they are struggling and need a bit of help. My colleagues and I ask if you are prepared to act to make whatever corrections you believe are needed to get that extra 1%. That may mean that you have to consider replacing those who are holding back the performance of your team – are you ready to face that challenge? And finally we ask you to consider whether the culture of your team and organization is the most appropriate for the future. Comments and feedback please to [email protected]

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Episode 2 focuses the listeners' attention on how well they know and understand their team, their people. We offer a number of recommendations for the listening managers to consider. We offer specific words for managers to use in several situations in order to demonstrate the approaches we have refined over the years.

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In this episode we have questions for you to answer and advice from the authors of the best seller 'The Little Black Book for Managers'.. We ask the three most fundamental questions that all managers have to answer every day irrespective of their seniority or rank. First line supervisors, middle managers and those steering the organisation at board level will find these essential questions challenging to work through but extremely worthwhile and valuable. Are you ready?

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