Ransomware is known for encrypting your data and holding it hostage. It turns out that it can do more that backups won't protect against.

The "Report Spam" and "Junk" buttons serve an important function in the war against spam. However, used improperly they can do more harm than good.

Problems with a program that won't install can be tricky. It's important to capture the exact wording of any error messages you are receiving.

Once your machine is infected, system backups are likely to include the infection, but are still important. I'll look at what steps to take.

Phishing is a way scammers trick you into providing personal and financial details. Phishing opens the door to identity theft and more.

Outlook.com tries to make entering email addresses quicker, easier, and less error-prone by offering a variety of suggestions when you compose email. I'll look at how those interact and how you can control some of what happens.

Hacking a turned-off computer requires a few mistakes on your part. It's unlikely, but possible.

Desperation can lead you to consider hiring so-called "legit", "ethical", or "white-hat" hackers to regain control of a your account. Don't do it.

I often hear from people wanting to close an email account for one reason or another. The problem is that closing an email account is often the wrong solution to their real problem.

It's no fun to write a long email and lose it. Here's how that happens and a few ways to avoid it.