Terminology around email can be confusing. I'll review some common and important terms.

Many people want to be secure, not realizing there's no such thing.

Some documents are sensitive enough to warrant encryption to protect the contents. How do you email them?

Video break-up on video calls and conferences is common. There is one common culprit, but it can be difficult to diagnose.

People ask every day how they can reach someone at Microsoft to help with Hotmail and Outlook.com problems. There is help.

Backing up an encrypted hard drive shouldn't be difficult, but it's important to understand what you'll get.

Windows runs a lot of software even when you're doing nothing at all. We'll dive into how to examine what's really running, and what to do with the information you glean.

Responding to notification permissions is annoying. In some browsers, we can turn that off completely.

When you use a desktop email program, it's possible for the inbox on your PC to be empty, but the inbox on your email service provider to be full.

There are a number of ways to confirm your identity if you don't have your phone. The catch is that most have to be set up before you need them.