It takes years to build a reputation and seconds to ruin it. How can a company keep its reputation intact when things start to unravel, especially when the public is watching?

Without due diligence and testing and iterating, a plan that looks pretty on paper can have ugly consequences in the real world. What are the best examples of plan preparation and execution?

The call for greater diversity in people of different genders, race, sexual orientation and disability is dominating our conversations.

The Business Continuity profession is no different. How do we hire the best people, who may not fit the traditional types usually associated with Business Continuity?

What are the best ways to engage people in Business Continuity?

Let’s be honest, it’s not something that fills most people with excitement. But a good or bad BC plan can make or break a company when things go wrong. How do you get people to think outside of their role and care about their employer’s resilience?

Inspired by the stories we heard from Katherine Corbishley earlier in the season, we spoke to hospitality veteran Tuba Gursoy to find out what we can learn from someone working at the coal-face, in an industry where dealing with incidents and difficult situations is an everyday occurrence.

Another returning favourite, John Robinson is a Business Continuity consultant and the Managing Director of Inoni. In this episode we look at the importance of the information flows in a crisis to determine escalation and guide decision making.

Katherine Corbishley is Business Continuity Supervisor at a large, global corporate law firm. We discuss her experience of dealing with power outages around the world and how prior experience in the hospitality industry has helped her as a continuity professional.

Richard Bale has had a storied career working for London Buses and major American banks in the city – as well as working for recovery providers on the supplier side. We talk about generator failures, terrorist incidents, hurricanes and what really constitutes a ‘crisis’.

Mel Gosling of Merrycon was another of our interviewees from season one. We invited him back to share recovery stories from his time as an IT Manager and the lessons he’s learned from running crisis exercises as a consultant.

Fiona Davidge is the Enterprise Risk Manager at the Wellcome Trust and this episode is a little different. We’re examining disruption and crisis management from another angle – the relationship between risk and business continuity functions.