Technology is enabling businesses to collect, store and synthesize ever more customer data. How can industry leaders use that data to enrich customer engagement and create more memorable customer experiences? And what role does the human touch play in increasingly automated customer service?

Most businesses have siloed departments that are pursuing digital transformation independently, creating “islands of innovation” throughout the enterprise. This episode discusses how to unify these efforts into a cohesive strategy to develop an intelligent enterprise.

This podcast discusses how artificial intelligence and machine learning technologies are augmenting and transforming analytics in simplifying access to critical information, surfacing previously unseen insights automatically and empowering business analysts to easily build complete and trustworthy predictions.