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The Big Red Podcast
The Big Red Podcast episodes
- Episode 9: We Got You're Stinkin' Culture Right Here
Come hang out with Lindsay, Tristan, and Dallas as we dig into a listener requested
episode ('sup JPad!) . We're diving deep on culture - what do you look for, how do you know you've found a good spot... and as always, when to bail.44 min - Episode 8: Mighty Morphin Part Deux - The Saga Continues
Come and join Lindsay, Tristan, and Dallas as we wander through Part Deux of our exploration of the archetypes of Customer Support! Last week we met the players, this week we talk about working with them - good, bad, and ugly!
50 min - Episode 7: Mighty Morphin' Support Squad Assemble!
Join us today as we meet the Mighty Morphin' Support Squad! Lindsay, Tristan, and Dallas dig into the archetypes of folks that are drawn to work in Customer Support: who they are, how we work with them... and which ones we are!
44 min - Episode 6: GOOOOOAAAAAAAAALLLLL(s)!!!....and how to prioritize them
Fires happen. Deadlines shift. How do you manage personal goals, team goals, KPI's, OKRs and all that fun stuff... while fighting fires left and right? Listen to find out how Lindsay, Tristan, and Dallas manage this craziness.
36 min - Episode 5: Let Me Speak to the Manager
Come hang out with the Big Red Pod as we dig into the good, the bad, and the "I want to speak to your manager" customer archetypes!
32 min - Episode 4: And How Does That Make You Feel?
Whoo! It's been a while, but we're back. Enjoy this episode about feedback - it's always a gift. And this is our gift to you.
43 min - Episode 3: We're Gonna Need a Bigger Org...
Come along with Lindsay, Tristan, and Dallas as we dig into what the hell Support Operations is anyway.
33 min - Episode 2: Attack of the Apologies
Mistakes happen. How do you own them? How do you deal with them? And what do you do when others make them?
Listen in to find out what shenanigans Lindsay, Tristan, and Dallas have gotten themselves into, how they get themselves out, and what the lessons they've learned along the way!
36 min - Episode 1: Ctrl+Alt+Career: An Intro to The Big Red Podcast, the Hosts, and an AI Nerdfest
An introduction to the Big Red Podcast, who we are, and what we do. We also spend some time nerdin' out on AI: where it's going, how it could impact support operations type careers, and more.
35 min
About The Big Red Podcast
From the publisher's feed
Support Ops and How the Frontline Impacts the Bottom Line.