Come hang out with Lindsay, Tristan, and Dallas as we dig into a listener requested

Come and join Lindsay, Tristan, and Dallas as we wander through Part Deux of our exploration of the archetypes of Customer Support! Last week we met the players, this week we talk about working with them - good, bad, and ugly!

Join us today as we meet the Mighty Morphin' Support Squad! Lindsay, Tristan, and Dallas dig into the archetypes of folks that are drawn to work in Customer Support: who they are, how we work with them... and which ones we are!

Fires happen. Deadlines shift. How do you manage personal goals, team goals, KPI's, OKRs and all that fun stuff... while fighting fires left and right? Listen to find out how Lindsay, Tristan, and Dallas manage this craziness.

Come hang out with the Big Red Pod as we dig into the good, the bad, and the "I want to speak to your manager" customer archetypes!

Whoo! It's been a while, but we're back. Enjoy this episode about feedback - it's always a gift. And this is our gift to you.

Come along with Lindsay, Tristan, and Dallas as we dig into what the hell Support Operations is anyway.

Mistakes happen. How do you own them? How do you deal with them? And what do you do when others make them?

Listen in to find out what shenanigans Lindsay, Tristan, and Dallas have gotten themselves into, how they get themselves out, and what the lessons they've learned along the way!

An introduction to the Big Red Podcast, who we are, and what we do. We also spend some time nerdin' out on AI: where it's going, how it could impact support operations type careers, and more.