The Biz at BTN Podcast

Closing out this podcast series, BTN’s 2024 Travel Manager of the Year, Gilead’s Steve Sitto, chats with BTN executive editor Michael B. Baker about strategies for responsible collaboration, both with start-ups and legacy players, as well as how to drive compliance through AI and cost savings through personalization.

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When faced with the rapidly approaching deadline for American Airlines’ removal of content from EDIFACT channels last year, Oracle travel operations director Brian Hendrickson was able to work with his travel management company, online booking tool and global distribution system to enable touchless ticketing for NDC a few days before that deadline hit. Hear his story, along with how he has grown NDC bookings since those early days and how he plans to keep adapting for the future.

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Faced with growing demand for internal meetings and limited support staff to manage them, Elevance Health travel services manager worked with his company’s meetings and events teams to create an attendee management dashboard to streamline the meeting management process. Hear how he went about creating this tool, bumps along the way and the newfound efficiencies meeting and event planners at Elevance are enjoying as a result of having this tool at their disposal.

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BTN executive editor Michael B. Baker chats with Akamai Technologies' director of global travel and expense, Priscilla Campbell. Campbell took the reigns on supporting remote workers with satellite meeting spaces. She leveraged her hotel partners to ensure clusters of employees had access to physical meeting spaces for collaborative work events. Baker and Campbell talk about the impact of hybrid work environments on travel and how the needs of employers translate into opportunities for travel managers.

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BTN executive editor Michael B. Baker hosts 2024 BTN Best Practitioner Dorian Stonie, Salesforce senior director of global travel. In this episode, aired Sept. 16, Stonie talks about working with legacy ecosystem players American Express GBT and Concur to implement New Distribution Capability content at scale and what the future holds for the Salesforce program with NDC now fully in play.

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NDC Ecosystem Update 2024 - Part 3: BTN Sr. Editor Donna M. Airoldi talks with Oracle's Rita Visser, EAB's Steven Mandelbaum and ZS Associates' Suzanne Boyan on the buyer perception, currently reality and ultimate potential of New Distribution Capability. Discover who’s already rolling with NDC and who isn’t—but more importantly, why and how. LISTEN NOW.

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NDC Ecosystem Update 2024 - Part 2: BTN Executive Editor Michael B. Baker chats up Amex GBT’s John Bukowski, AmTrav’s Jeff Klee, BCD’s Thane Jackson, Encore’s Jake Jonassohn, and Spotnana's Seth Anagnostis about the challenges intermediaries have faced integrating NDC content channels, but also about the opportunities that it should open up. LISTEN NOW.

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NDC Ecosystem Update Part 1- Airlines & Aggregators: BTN Sr. Transportation Editor Donna M. Airoldi talks with Neil Geurin from American Airlines, Jay Richmond from Amadeus, and Tye Radcliffe from Accelya. LISTEN NOW.

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BTN editors tackle some of the key issue facing the corporate travel industry today. Why has M&A activity in the travel industry slowed down? How do travel buyers maintain policy controls amid the direct push to travelers from supplier loyalty programs? Does proposed regulation for the U.S. credit card industry pose a threat to loyalty programs? How quickly will TMCs adopt AI technology? Will online booking tools ever be able to truly satisfy corporate travel needs? How is the corporate travel industry addressing accessibility needs? BTN senior editor Donna Airoldi, contributing editor Amon Cohen, managing editor Chris Davis, BTN Europe editor-in-chief Andy Hoskins and BTN Group editorial director Elizabeth West all join host and BTN executive editor Michael Baker to answer those questions and more.

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HRS SVP and Managing Director for the Americas talks with BTN Executive Editor Michael B. Baker about attribute based selling for hotels and why the retailing and personalization revolution won't be limited to the airline industry. How will distribution channels respond? What about booking tools? And can the industry keep up with the demands of business travelers?

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