The Bloom Effect with Cassie Kellner

You know when your assistant is off before she says a single word. You feel it in your chest on a Monday morning when the team is out of alignment, long before it ever shows up on a spreadsheet. For a lot of women in this profession, that's just called leading.

Host Cassie Kellner goes solo for this one, and she comes in with her whole heart. After more than two decades in dentistry, starting as a dental assistant in 2004, she's spent years watching female doctors lead their teams with grace. She's ready to name what those women have been told is "too sensitive" for what it really is: emotional intelligence, and one of the most valuable leadership skills there is.

Then she gets practical. Cassie shares the six things she finds herself telling female doctors over and over. She also gets honest about the part a lot of women are quietly struggling with: leading a team made up almost entirely of other women.

This one is for every female practice owner, associate, and leader who has wondered if she's cut out for this. You are. And you're not behind. You're building something.

Cassie talks about:

→ Why emotional intelligence is a leadership strength, not oversensitivity

→ Holding standards without softening every expectation into a question

→ Empathy with boundaries, and why caring for your team can't mean carrying them

→ Delegating the work that isn't doctor work, and leading like you

→ Women leading women: moving from friend to leader, gossip, and why systems protect relationships

→ Building your circle on purpose and treating rest as part of the job

About Cassie Kellner

Cassie Kellner is the founder of Everbloom, a practice management consulting firm serving orthodontic and dental practices. She started her career as a dental assistant in 2004 and has spent more than two decades on, alongside, and in service of dental teams. Through Everbloom, she helps practices build clear systems, strong leaders, and cultures where people actually want to show up. As host of The Bloom Effect, she brings honest, unpolished conversations about leadership and team culture to the profession she loves. Off the clock, she's a mom of two and the current PTO president at her kids' school, so she knows a thing or two about full plates.

Tune in on Apple, Spotify, or YouTube. If this conversation resonates, share it with your team or a female colleague who is ready to lead like herself. Ready to grow, lead, and bloom? Visit DiscoverEverbloom.com.

Episode Links & Resources Join the Rooted waitlist: https://discovereverbloom.com/rooted

Connect with Everbloom

Visit Everbloom

Follow on Instagram

Subscribe to The Bloom Effect

Episode Chapters

00:00 Welcome to The Bloom Effect

00:23 Why this episode is just me 01:58 What I hear female practice owners say

03:37 Holding up the mirror: emotional intelligence

07:28 Six things I keep telling female doctors

08:13 Having standards is not being difficult

10:24 Empathy with a boundary

12:07 Stop doing what isn't doctor work

13:31 Lead like you

15:17 Build your circle on purpose

17:05 Rest is part of the job

18:36 Women leading women

20:23 Warm without being their best friend

22:12 Gossip is a leadership problem

23:35 Introducing Rooted

26:41 For the woman listening in the parking lot

27:45 This week's challenge: turn up her lights

28:25 Wrap up

Topics we explore in this episode include: female dentist leadership, women in dentistry, female orthodontists, leading a team of women, emotional intelligence in leadership, setting clear expectations, empathy and boundaries, delegation for dentists, authentic leadership, moving from friend to leader, workplace gossip, dental team culture, practice owner burnout, rest and recovery, women supporting women, Rooted retreat

"The lesson is that you are never there. You're always on this journey."

Every high achiever knows the feeling: when I finish this, when I hit that number, when the house is done, then I'll feel like I made it. Dr. Mary Cooke has learned that "there" doesn't exist, and she keeps relearning it.

Cassie sits down with Dr. Mary Cooke, an orthodontist, practice owner, wife, and mom she's known for ten years. Fresh out of residency and looking for an associate job, Mary sent out letters. One orthodontist wrote back that he was selling. Her response: Okay, I'll buy it. Within weeks she owned a two-location practice in Napa and Fairfield.

That same drive led her to bring Asana into orthodontic practice management a decade ago, replacing spreadsheets and laminated checklists. The result was freedom: when tasks are written down, a team member can call in sick and the office still runs. Cassie calls it "clarity is kindness." Mary also shares how to add a system without adding "another thing": audit what you have, replace instead of stack, pace the rollout, and make sure the doctor is all in.

Then the conversation turns inward. Mary talks about a lifetime of seeking external validation, working with a wellness coach, and how journaling and meditation improve her HRV. Her biggest lesson: life is a journey, not a destination, and grace is the hardest skill for high achievers.

She closes with the advice she wishes she'd heard 21 years ago: you get to decide what success is. KPIs matter, but they don't tell you everything. Do you enjoy your day? That's a metric no one tracks, and maybe we should.

We talk about:

→ Buying a practice weeks after graduation and trusting your gut

→ How Asana replaced spreadsheets, laminated checklists, and sticky notes

→ Clarity is kindness: freedom for your team to take care of themselves

→ Implementing a new system without adding "another thing"

→ Letting go of external validation and working with a wellness coach

→ Life as a journey, not a destination, and giving yourself grace

→ Defining your own success and measuring happiness in your practice

About Dr. Mary Cook

Dr. Mary Cooke, DDS, MS, is an orthodontist and practice owner with 21 years in practice. She bought her first practice, with locations in Napa and Fairfield, California, just weeks after completing residency. One of the first to bring Asana into orthodontic practice management, she has helped practices across the industry build systems that give their teams clarity and freedom. A mom of two boys and a stepdaughter, she is a lifelong learner committed to personal growth.

Listen + Subscribe

Tune in on Apple, Spotify, or YouTube. If this conversation resonates, share it with a fellow practice owner or leader who's always chasing what's next.

Ready to grow, lead, and bloom? Visit DiscoverEverbloom.com.

Connect with Everbloom

Visit Everbloom

Follow on Instagram

Subscribe to The Bloom Effect

Episode Chapters

00:00 Welcome to The Bloom Effect

00:22 Meet Dr. Mary Cooke

02:09 Buying a practice right after graduation

05:29 Just do the thing: from obsessive to passionate

07:44 Where Asana in orthodontics began

10:42 When a team member calls in sick

12:14 Clarity is kindness

15:05 Why are we still buying sticky notes?

17:28 Implementing "another thing"

20:39 The cycle of external validation

21:38 A journey, not a destination

25:04 Why she found a wellness coach

27:55 Journaling, meditation, and HRV

29:32 Giving yourself grace

33:17 Advice for female orthodontists today

34:48 You get to decide what success is

37:12 The KPI nobody tracks

38:08 Trust your gut and be authentically you

41:32 You're exactly where you're supposed to be

Topics we explore and discuss:

orthodontic practice management, Asana for orthodontics, task management, practice systems, SOPs, team onboarding, clarity in leadership, buying an orthodontic practice, defining success, KPIs, measuring happiness, wellness coaching, high achievers, journey not destination, self-compassion, women in orthodontics, Dr. Mary Cooke, Cassie Kellner, The Bloom Effect podcast, Everbloom

🎙Every practice owner eventually hits the same wall: the way you've always done it is working, and it's quietly holding you back.

In this episode, Cassie sits down with Dr. Jacquee Schieck, orthodontist, practice owner, speaker, part-time musician, and mother of four, on her actual birthday!

For a conversation that starts as a digital-transformation masterclass and turns into something much bigger. Dr. Schieck has run a fully digital practice since 2020 and has been scanning since she opened in 2014. She never chased digital for its own sake; the goal was always one question: how do we make this better, for the patient, the team, and the family at home?

The practical heart of this one is a concept she named herself: the reallocation of work. New technology doesn't erase work; it moves it. And if you're not intentional about where it goes, it follows you home and convinces everyone the old way was better. She and Cassie get specific: start with your scheduling template, choreograph your day around real patient care, and give the transition the year it takes to tip.

Then comes the part every leader needs: what happens when you change things on your team instead of with them. Using the image of the rider, the elephant, and the path, Dr. Schieck argues that resistance isn't opposition; it's information. Bring your team in, explain the why, commit to ninety days before touching anything, and meet often enough that the "game of telephone" never writes its own story. From there, the conversation opens all the way up: the career she never planned, the coaches who taught her self-awareness, the midlife shift, and her belief that the goal was never "happy." It was alignment.

→ Building for the future, not the past, and what fully digital actually took

→ The "reallocation of work" every digital practice has to plan for → Using your scheduling template to choreograph your days

→ Leading your team through change: the rider, the elephant, and the path

→ Alignment over "happy," and defining yourself by who you are, not what you do

Dr. Jacquee Schieck is an orthodontist, practice owner, speaker, and part-time musician who has built and led a fully digital orthodontic practice since 2014. A self-described learner who "contains multitudes," she coaches other doctors on digital transformation, leadership, and delegation. Former University of Minnesota faculty and a mother of four, she's driven by one question: how do we make it better?

Tune in on Apple, Spotify, or YouTube

If this resonates, share it with a practice owner or leader ready to build for the future instead of the past. Ready to grow, lead, and bloom?

Visit DiscoverEverbloom.com.

Connect with Everbloom

Visit Everbloom

Follow on Instagram

Subscribe to The Bloom Effect

Episode Chapters

00:00 Welcome

01:38 Meet Dr. Jacquee Schieck (and a birthday ASMR-squishie cameo)

04:30 "Who is Dr. Jacquee Schieck?"  I contain multitudes

07:12 Female friendship and the power of self-awareness

10:10 Building a fully digital practice since 2014

14:20 The reallocation of work

15:48 Start with the schedule: templating your day

17:44 Bringing your team into the change

22:07 Resistance: huddles and the 90-day rule

23:32 Connection and the game of telephone

26:42 The career she never planned

30:18 The midlife "F it" shift and making your minutes count

34:49 The mentorship journey: masterminds, the Enneagram, and Tarryn McCarthy

39:10 Nervous system regulation and protecting your open time

43:59 Alignment over "happy"

45:09 From 2014 to the age of AI

48:03 Start small: the power of a word of the year

49:27 Keep it team-first

Topics we explore and discuss

digital orthodontic practice, digital transformation in dentistry, orthodontic practice management, change management, reallocation of work, scheduling templates, team leadership, delegation, practice owner burnout, self-awareness, the Enneagram, executive coaching, nervous system regulation, alignment, women in orthodontics, Dr. Jacquee Schieck, Cassie Kellner, The Bloom Effect podcast, Everbloom

"Get this out of people's heads and somewhere. This also cannot live in a binder."

Your best team member is also your biggest liability — because everything they know lives in their head, and the day they leave, it walks out the door with them.

In this episode, Cassie pulls back the curtain on Everbloom and brings in Shantal Terry, Everbloom's Director of Operations and dental division coach, for a rare inside look at how the team actually builds practice playbooks.

Shantal has spent 16 years in dentistry and sat in nearly every seat — chairside, front desk, management, multi-practice, regional, operations — and after going on-site at an orthodontic practice with Cassie, the two of them realized just how different the ortho and general dental worlds really are.

But the heart of this one is the problem almost every practice is quietly living with: critical knowledge that isn't written down anywhere. Not in a binder (those are dead the moment they're printed), and not buried in a Google Drive full of outdated copies — because, as Cassie puts it, digital dust is just as real as the dusty binder. Turnover is high, training happens from scratch every single time, and the true cost of not documenting shows up in every rehire, every repeated question, every "wait, how do we do this again?"

So Cassie and Shantal get practical about what a modern SOP actually looks like — and it's not what most people think. Bullets, not paragraphs. Videos under two minutes, not fifteen. Screenshots and visuals over walls of text, because the modern learner skims. They also make the case for bringing your team into the process (they know their own workflows better than you do) and give you the single easiest place to start this week.

We talk about:

→ Why a general dental assistant walking into ortho is basically learning a new language — and why they still need full training

→ The true cost of letting critical knowledge live in one person's head, and what leaves with them when they resign

→ Why "digital dust" — outdated files buried in Google Drive — is just as dangerous as the binder on the shelf

→ What a modern SOP actually looks like: bullets over paragraphs, videos under two minutes, screenshots over text

→ How to bring your team into the build so your playbook reflects how the work really gets done

→ The simplest place to start: the top three questions people ask you over and over

About Shantal Terry

Shantal Terry is the Director of Operations at Everbloom and a dental division coach. With 16 years in dentistry, she's sat in nearly every seat in the office — chairside assisting, front desk, management, multi-practice and regional management, and operations — giving her a rare, ground-level view of what actually makes a practice run. A mother of two, she keeps Everbloom (and Cassie) grounded, organized, and moving.

Listen + Subscribe

Tune in on Apple, Spotify, or Youtube. If this conversation resonates, share it with your team or a leader who's ready to finally get their systems out of their head and into one place.

Ready to grow, lead, and bloom? Visit DiscoverEverbloom.com.

Connect with Everbloom

Visit Everbloom

Follow on Instagram

Subscribe to The Bloom Effect

Episode Chapters

00:00 Welcome and a peek behind the Everbloom curtain

02:01 Meet Shantal Terry, Director of Operations

03:19 Who is Shantal? 16 years and every seat in the office

04:45 On-site at an ortho practice: why dental and ortho are night and day

06:38 The training gap nobody's giving assistants credit for

08:30 Today's topic: playbooks and SOPs

09:56 Startups and the "I don't have anything" problem

11:27 The true cost of knowledge that lives in one person's head

13:00 Why it can't live in a binder — and why digital dust is real

14:57 What an SOP actually is: bullets, not paragraphs

16:56 No 15-minute videos, no walls of text: building for the modern learner

19:27 Where to start and how to bring your team in

22:47 Connection points, pain points, and your top three

24:18 Keep it team first

Topics we explore and discuss:

dental practice SOPs, orthodontic practice management, standard operating procedures, practice playbooks, Trainual, team onboarding, staff turnover in dentistry, knowledge management, dental team training, the modern learner, practice systems, dental operations, Shantal Terry, Cassie Kellner, The Bloom Effect podcast, Everbloom

“Before people come see me, if they find me online, they've already watched my videos… They already know about me.”

In this energizing and honest conversation, host Cassie Kellner is joined by Dr. Sable Staller, orthodontist, content creator, and founder of The Staller Socials Academy, to talk about what it really takes to build trust before a patient ever walks through your door.

Cassie and Dr. Staller unpack why social media doesn't require fancy equipment or a production team, how trust is now built on the screen long before the first appointment, and why younger patients skip your website entirely. They also shift into DISC—where Sable lands as a high "I," why being direct isn't rude, and how learning to have hard conversations quickly (instead of stewing) has made her a stronger leader.

This episode is for the doctor who knows they need to show up online and is ready to build real trust before the first appointment.

We talk about:

→ Why you don't need fancy equipment to show up online

→ How patients trust you before they ever walk in

→ The website vs. social media truth no one tells you

→ Why the algorithm isn't here to make you feel good

→ What DISC reveals about avoiding hard conversations

→ Why being direct is leadership, not rudeness

About Dr. Sable Staller

Dr. Sable Staller is an orthodontist practicing on the Upper East Side of Manhattan and the content creator known as @bracesbysable across TikTok, Instagram, and YouTube. What began as braces content in residency has grown into an authentic, life-and-practice brand with a following of more than 25K—one that now drives a steady stream of new patients through social media alone.

After years of learning what works (and what doesn't) on social, Sable founded The Staller Socials Academy, a six-week course launching in September for doctors, dentists, nurses, and anyone in healthcare who wants to show up online. Built around the reality of busy patient-care days, the course teaches how to create content in just 5–10 minutes a day—so practices can stop paying others to run their social media and start building trust and bringing in patients on their own.

Listen + Subscribe

Tune in on Apple, Spotify, or YouTube. If this conversation resonates, share it with your team or a leader who is ready to show up more authentically. Ready to grow, lead, and bloom? Visit DiscoverEverbloom.com.

Episode Links & Resources

Follow Dr. Sable Staller on Instagram

Find her on TikTok and YouTube: @bracesbysable

Join The Staller Socials Academy waitlist: [waitlist coming soon]

Connect with Everbloom

Visit Everbloom

Follow on Instagram

Subscribe to The Bloom Effect

Episode Chapters

00:00 Asana Unlocked + welcome back from break

01:37 Introducing Dr. Sable Staller

02:20 The Soho mix-up and a very New York day

07:18 Live-streaming Taylor Swift's wedding to 25K followers

09:52 Why social media should be easy—just your phone and good lighting

13:34 Drawing the line as a doctor and an influencer

13:58 The Raising Cane's video that changed everything

16:09 The trust factor: patients who know you before they arrive

20:42 The algorithm, and why TikTok and Instagram aren't the same

23:35 Just start—your first videos will be cringey, post them anyway

25:34 Website vs. socials: where your patients actually are

27:46 DISC: the four styles and where Sable lands

33:50 Why being direct isn't rude

41:46 Motivators, stressors, and hiring objectively

45:19 Introducing The Staller Socials Academy

Topics we explore in this episode include:

social media for dental and orthodontic practices, building patient trust online, content creation for doctors, TikTok patient acquisition, authentic marketing, personal branding for orthodontists, website vs. social media strategy, DISC personality assessment, leadership communication, direct feedback, objective hiring, practice growth 

"We've always done it this way."

It sounds harmless. But in 2026, it might be the most expensive phrase in your practice. In this episode, Cassie gets honest about the quiet belief that is holding more practices back than any staffing issue, any technology gap, or any communication breakdown. The idea that the way you've always done something is still the right way to do it. And what it's actually costing you in rework, retention, and the slow erosion of a team that eventually stops telling you the truth. This one is not about a software overhaul or a six-month implementation plan.

It's about getting clear on why paper slips, verbal handoffs, and knowledge that lives in one person's head are not systems. They are workarounds. And every workaround is a place where something can fall through. Cassie walks through how "we've always done it this way" shows up in three different forms in your practice one you can easily spot, one that happens in your own head, and one that quietly becomes your culture. And she gives you one concrete place to start this week.

We talk about:

→ Why staying still in 2026 is not neutral — it's falling behind
→ The difference between accountability and surveillance, and why your team actually wants the former
→ The "knowledge in one person's head" problem and why it traps everyone, including her
→ What you're actually communicating to your team when new ideas get tabled or quietly disappear
→ How to document one process this week without turning it into a 40-page manual

About Cassie Kellner

Cassie Kellner is the founder of Everbloom, a practice management consulting firm serving orthodontic and dental practices. With 22 years in the industry, she has worked with nearly 100 practices and built Everbloom around one core belief: strong practices start with strong teams. She hosts The Bloom Effect podcast and co-produces The Ortho Society with Lindsay Quinn of Heartwise Collective.

Listen + Subscribe
Tune in on Apple, Spotify, or YouTube. If this conversation resonates, share it with your team or a leader who is ready to create more clarity in their practice. Ready to grow, lead, and bloom? Visit DiscoverEverbloom.com.

If this conversation resonates, share it with your team or a leader who is ready to build something their practice can actually stand on. Ready to grow, lead, and bloom? Visit DiscoverEverbloom.com.

Episode Chapters 

Welcome and intro 01:15

The phrase that is costing your practice 03:00

The three ways it shows up 06:30

What it's actually costing you 11:00

The knowledge in one person's head problem 15:00

Accountability vs. surveillance 18:00

Where your systems have to live 22:00 What it does to your culture 26:00

One thing to do this week 29:30

Topics we explore and discuss:
orthodontic practice management, dental team culture, working moms in dentistry, cross training dental team, practice staff retention, team mentorship, employee scheduling, orthodontic team development, practice operations, Cassie Kellner, The Bloom Effect podcast, Everbloom

Have you ever looked at someone and thought, “They make it look easy?” This episode reminds us that what we see isn’t always the full story. I’m sitting down with Dr. Farah Kar, aka @the.ortho.queen, and we’re getting real about the grit it takes to keep going, the power of being fully yourself, and what it’s like to rebuild after loss.

Farah shares everything from starting over in her career to growing a bold personal brand (and navigating motherhood and grief in the midst of it all) with humor, honesty, and a whole lot of heart. "One of the biggest misconceptions is that when people see or hear things that other people are doing that's hard, they just assume that they're doing it in the absence of fear."

We talk about:

– Why grit matters more than talent (and how to build it)

– What authenticity really looks like in this industry

– Navigating big transitions, self-doubt, and starting over

– How grief and joy can live side by side

This one’s raw, reflective, and so full of love. I can’t wait for you to hear it. Dr. Farah Kar is a proud Iranian, Canadian, American orthodontist. She attended the University of Minnesota School of Dentistry for her DDS and Master of Science degree and Certificate of Orthodontics. She is double-board certified and a Diplomat of the American Board of Orthodontics and Royal College of Dentists of Canada. Dr. Kar has been an Invisalign certified orthodontist since 2014 and an Invisalign Diamond Plus Provider who has treated over 2,000 cases. She enjoys merging her background in fine arts, architecture, and project management with practicing orthodontics efficiently and with flare!

Check out Dr. Kar’s Instagram: @the.ortho.queen Episode Links & Resources Follow Dr. Farah Kar on Instagram Check out Dr. Farah Kar's Website

Subscribe to the show and leave a review. Want to bring this kind of energy into your practice?

Visit DiscoverEverbloom.com Disclaimer

In this episode, Cassie Kellner sits down with Dr. Farah Kar and they discuss tender and deeply emotional topics, including war and the loss of a child. If you’re grieving, healing, or carrying something heavy right now, please take a moment to check in with yourself. It’s more than okay to pause, skip, or return to this conversation whenever the time feels right for you.

Episode Chapters 00:00 Welcome and introduction 01:06 How Cassie and Farah met at AAO 05:46 Mid-40s realness and personal growth 10:01 Challenging ortho stereotypes 16:36 Building an authentic online presence 20:34 Instagram growth and learning from mistakes 23:43 Starting over after loss 29:04 ADHD, hustle, and grit 36:11 Parenting with perspective 43:53 Gratitude and immigrant roots 48:08 Grieving Ella and honoring both joy and loss 54:15 Final reflections + closing Topics we explore in this episode include: orthodontic leadership, overcoming failure, personal growth in dentistry, building a brand as an orthodontist, authentic leadership, grit and resilience, navigating grief, orthodontic startup journey

"They become the single point of failure. And that is an enormous amount of invisible pressure to carry."

May is wild. Recitals, field trips, sports, class performances, Teacher Appreciation Week. And the women on your team are showing up through all of it, managing your front desk, building patient relationships, holding your team culture together, all while carrying everything that comes with being a mom outside of work.

Orthodontics and dentistry are female-dominated industries. A big portion of your team are moms. And most practices are not actually built with that reality in mind. This episode is about changing that, not in a guilt-trip way, but in a very practical, this is how you build a practice people want to stay in kind of way.

Cassie walks through three things the best practices are doing right now to support the moms on their teams. None of it is revolutionary. All of it makes a real difference.

We talk about:
→ Why cross-training is a culture statement, not just a backup plan
→ The invisible pressure that builds when one person is the only one who knows how to do something critical
→ How a simple mentorship structure develops your new team members and keeps your experienced ones engaged
→ Why advanced notice is one of the most underrated retention tools you have
→ What it actually communicates when you plan your practice calendar with your team's real lives in mind

About Cassie Kellner
Cassie Kellner is the founder of Everbloom, a practice management consulting firm serving orthodontic and dental practices. With 22 years in the industry, she has worked with nearly 100 practices and built Everbloom around one core belief: strong practices start with strong teams. She hosts The Bloom Effect podcast and co-produces The Ortho Society with Lindsay Quinn of Heartwise Collective.

Listen + Subscribe
Tune in on Apple, Spotify, or YouTube. If this conversation resonates, share it with your team or a leader who is ready to create more clarity in their practice. Ready to grow, lead, and bloom? Visit DiscoverEverbloom.com.

Connect with Everbloom
Visit Everbloom
Follow on Instagram
Subscribe to The Bloom Effect

Episode Chapters
00:00 Welcome and intro
01:30 Why this episode, why now
02:43 Tip one: Cross-training as a culture statement
07:16 Tip two: Mentorship inside your practice
11:28 Tip three: Advanced notice and calendar planning
15:30 Recap and where to start
16:13 Happy Mother's Day, Bloomers

Topics we explore and discuss:
orthodontic practice management, dental team culture, working moms in dentistry, cross training dental team, practice staff retention, team mentorship, employee scheduling, orthodontic team development, practice operations, Cassie Kellner, The Bloom Effect podcast, Everbloom

“We built our systems around the things that have to get done every single day.” 

In this grounded and energizing conversation, host Cassie Kellner is joined by Dr. Jorden Mortensen, dentist, entrepreneur, and founder of MintChecklist, to talk about what it really takes to build something that works inside a growing practice.

Dr. Mortensen shares his journey from sleeping in his car and an empty operatory after dental school to owning and leading multiple practices across small-town Texas. What started as a drive to pay off student loans quickly turned into a deep commitment to building systems that support both teams and patients in a meaningful way.

Cassie and Dr. Mortensen unpack what happens when practices rely on memory instead of systems, why operational drift is almost guaranteed without structure, and how something as simple as a checklist can change the entire rhythm of a team. They also explore the gap between tools that look good on paper and tools that actually work in real time.

This episode is for the leader who feels the weight of keeping everything together and is ready to build something more sustainable.

We talk about:
→ Why growth exposes broken systems
→ What operational drift actually looks like in a practice
→ The hidden cost of paper checklists and scattered processes
→ How simplicity drives real team consistency
→ Building systems that scale without adding overwhelm
→ Why patient care improves when systems are clear

About Dr. Jorden Mortensen
Dr. Jorden Mortensen, DMD, MBA, is a dentist, entrepreneur, and systems builder focused on elevating the standard of care in small-town dentistry. After earning his dental degree and MBA in 2019, he began acquiring and revitalizing legacy practices across rural Texas through Hometown Dental Partners.

As his organization grew, he identified a consistent operational challenge—teams were relying on paper checklists, whiteboards, and scattered systems that created inconsistency and friction.

He founded MintChecklist, a cloud-based platform designed specifically for dental teams to manage recurring tasks with clarity and accountability. What began as an internal solution has grown into a broader mission to help practices replace outdated workflows with systems that support both team performance and patient care.

Listen + Subscribe
Tune in on Apple, Spotify, or YouTube. If this conversation resonates, share it with your team or a leader who is ready to create more clarity in their practice. Ready to grow, lead, and bloom? Visit DiscoverEverbloom.com.

Episode Links & Resources
Explore MintChecklist
Follow MintChecklist on Instagram

Connect with Everbloom
Visit Everbloom
Follow on Instagram
Subscribe to The Bloom Effect

Episode Chapters
00:00 Welcome and Jorden’s story
03:15 From small town to dentistry
08:40 Buying a practice right out of school
15:10 COVID and early challenges
20:30 Discovering small-town dentistry
27:45 When systems became necessary
34:10 The problem with paper checklists
40:20 Building MintChecklist
47:00 Bringing simplicity back to teams

Topics we explore in this episode include:
dental practice systems, operational efficiency in dentistry, checklist systems for teams, scaling dental practices, small-town dentistry, leadership in dental practices, team accountability systems, practice operations, workflow consistency, reducing operational friction

If you’ve ever found yourself fixing things for everyone or feeling like the only one who cares, this episode explains why that dynamic shows up and how to change it.

Cassie sits down with Certified Life and Relationship Coach Christine Brondyke to explore the Drama Triangle, a powerful lens for understanding conflict and communication breakdowns in orthodontic teams. You’ll learn how the Hero, Victim, and Villain roles keep teams stuck, and how shifting out of these patterns can spark true connection and collaboration.

“If there's a glitch—work, home, friendship—this can help us understand the how of it. And once we can see it, we can see it everywhere.”

What You’ll Learn

Christine Brondyke is a Certified Life and Relationship Coach with more than two decades of experience guiding individuals, couples, and teams through the messiness of communication and into deeper alignment. Her insights will change the way you see your workplace and yourself.

📲 Follow Christine on Instagram

Check out the Drama Triangle PDF

Subscribe to the show and leave a review. Want to bring this kind of energy into your practice? Visit DiscoverEverbloom.com

Episode Chapters

00:00 Welcome + Meet Christine
01:42 Shoutout to Dr. Ryan McComb
03:35 Cassie’s reaction to the Drama Triangle
05:25 What is the Drama Triangle?
10:32 Understanding the three roles
27:08 How these dynamics show up in coaching
39:50 Team conflict in orthodontic practices
50:00 Creating connection through clarity

Topics we explore in this episode include:
drama triangle, orthodontic team dynamics, Christine Brondyke coach, workplace conflict resolution, emotional intelligence at work, hero victim villain roles, leadership coaching ortho, burnout in orthodontic teams, conflict resolution in dentistry, team coaching for orthodontists