Hello there my Unleashed Tribe, and welcome to a NEW year, a NEW beginning, a NEW attitude, NEW diets, NEW exercise programs, NEW ideas, and of course NEW opportunities for you to build a better business, and live a more fulfilled life. Welcome to Business Edge Radio, the ultimate brainstorming session for your business, and your life. I'm your 58-year old host in a 12-year old body, Mitche Graf, and I am very excited for the show today for a very special reason. Today, I interview the Wall Street Journal best-selling author David Meerman Scott who has written many books over the years, but we dive into his new book "Fanocracy, Turning Fans Into Customers, and Customers Into Fans", which you may remember when I did a book review for it a few months back. We also discuss how to deliver 6-Star service in a 1-Star world (sound intriguing, doesn't it?), and we start the year off the right way with a recipe for Grandpaw Graf's Arkansas Hushpuppy Balls, so make sure you still around until the end for that!