Following up with your customers after the sale is made not only shows them that you care, it also builds positive vibes in the world….and I can bet you that most of your competitors are not doing any sort of substantial follow up with their customers. Here's some easy-to-do techniques that you can start today to help build stronger relationships in your business. 1- Make sure you check in with them within 24 hours to make sure that everything is good. If there are any issues, that allow you to react quickly to take care of anything that may not be 100% perfecto. 2- Ask them if there is any feedback they can provide to help you make the customer experience even better. This will not only make them feel important, but will may give you vital information that you may not have known before. 3- SAY THANK YOU…and mean it! In our current world, we sometimes forget that those simple little words can make a BIG, BIG difference.

Any savvy businessperson knows that the best way to grow a business is to take care of your current customers. Having some sort of Customer loyalty program or VIP program will not only let them know how important they are but will also help build your business engine for future growth. Here's some quick tips on how you can implement a VIP program into the fabric of your business. 1- Sit down and brainstorm a list of rewards and incentives that you can offer your customers for their loyalty. Discounts, free products, and special VIP events are a few easy ideas….and remember that "PERCEIVED VALUE" is more important than real value. 2- Make it Kindergarten easy for your customers to sign up on your website, in your brick and mortar, or at an special event. 3- Get the word out! Promote your VIP program online, on all your social media platforms, and on top of the highest mountain. The world whole world should know that you take phenomenal care of your customers.

On today's show we are going to be talking about all the different ways that there are to promote and market your business, I have an eye-opening interview with Mollie McGlocklin who is going to talk with us about how to maximize your waking hours, by making sure you get proper sleep, I review a great book called The Customer Rules, and my recipe today is for homemade roasted garlic, basil and tomato hummus!

On today's show we tackle the subjects of stress and adversity….what they are, how to deal with them, and how you can change the way your view the world. My interview is with someone who you will want to get to know more after you hear his story. Kacey Mcallister joins me for an inspiring conversation about life, motivation, challenges, & family….Plus I will review a book called The E-Myth Revisited by Michael Gerber, and I also share with you a delicious recipe for Fried Dill Pickle Spears with a Honey-BBQ Dippin' Sauce- It will be your new favorite!

Quick tips on how to get the most out of your networking efforts!

Quick tips on making sure you start your day with a burst of physical and mental energy, and set yourself up for success!

Quick tips on how to deal with customer service issues head on instead of burying your head in the sand and hoping they go away!

On this episode we are going to be talking a lot about a thing called Happiness. I also will be reviewing a book called…..wait for it…..Happiness…by a buddhist monk; I share some Good, Bad and Ugly stories of customer service, answer some of your questions from my mailbag, plus I will share with you a delicious recipe for fresh and zesty Mango Salsa that you will want to eat with chips, on crackers, on top of your chicken, or even by the spoonful!

In today's episode we discuss the fine art of sales and how to make sure you have a sales system in place that works. Mitche also discusses a great book called the Long Tail by Chris Anderson, he digs into the mailbag to answer some of your most burning questions, an informational interview with John Vuong, Owner at Local SEO Search, and to cap off this episode he reveals the recipe for the World's Best Margarita.

On this episode, we discuss why it's so important that you understand your competition (and why we are so afraid of it), we also discuss a great book about "The Disney Way", and top things off with a recipe for Mediterranean Quinoa Salad!