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You’ve built a team, juggled priorities, and probably asked yourself more than once, “Why aren’t they just doing the thing?” If leading people feels harder than it should, you’re not alone and you’re not doing it wrong. But you might be defining leadership the wrong way.

In this episode, Chrissy Myers and Josh Troche get real (and get a little feisty) about what 

leadership actually looks like in today’s workplace. Whether you're a small business owner, mid-level manager, or a leader-in-training, this conversation is packed with practical insights, relatable stories, and a few laughs (and one or two references to crappy wall art).

Discover why clarity in leadership builds trust and cuts through confusion, and how the 3 C’s: Clarity, Consistency, and Care shape strong team culture. Chrissy and Josh explore how servant leadership fosters accountability without falling into micromanagement, and share actionable tips on delegation, emotional intelligence, and follow-through. You'll also learn the key difference between management and leadership because one runs the day-to-day, and the other defines where you're headed.

This episode is your crash course in modern leadership habits that make a real impact on team culture, employee retention, and business growth with practical insights you can actually use.

Leading from the front or managing the chaos behind the scenes, you’ll walk away with a fresh understanding of visionary leadership, workplace values, and how to truly support your people.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

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Think owning a business means total freedom and unlimited time off? Yeah… about that.

In this episode of The Business Fix, Chrissy Myers and Josh Troche challenge the outdated hustle mindset and break down why work-life balance is a myth and how work-life harmony is a more sustainable goal for business owners and leaders.

Through stories, stats, and a little sarcasm, they share how intentional leadership, smart time management, and better business systems can help you scale without sacrificing your sanity.

You’ll learn how to perform a simple time audit to see where your hours really go, build standard operating procedures that strengthen your team and free you up to lead, improve company culture through clearer team communication, delegate with confidence instead of defaulting to micromanagement, and set boundaries that protect both your business goals and your personal life.

This episode is a must-listen for anyone in business ownership, small business operations, or leadership roles who’s tired of burning the candle at both ends and is ready to take back control.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

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Real impact starts when your business shows up for something bigger than profit.

In this episode, Chrissy Myers and Josh Troche break down how purpose-driven businesses are using community engagement to boost brand loyalty, strengthen company culture, and create meaningful impact both inside and outside the workplace.

From offering pro bono services and sponsoring youth sports to celebrating employee volunteer hours, Chrissy and Josh share real-world tactics that small and medium business leaders can start applying today, without a massive budget or marketing team.

They also explore how to align community efforts with your company’s core values, empower employees to serve in meaningful ways, choose the right long-term partners, share your impact authentically without sounding like PR, and why giving time can often be more powerful than writing a check.

Whether you’re just starting to think about giving back or looking to deepen your company’s social impact, this conversation will inspire you to lead with purpose, and show you that doing good is good for business.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Your employee just posted something wild at 2 a.m., and now your phone won’t stop buzzing. Sound familiar? In today’s business climate, every team member is a public voice and that can either boost your brand reputation or torch it in a blaze of digital drama.

In this no-fluff episode of The Business Fix, Chrissy and Josh unpack the must-know strategies for managing personal social media without losing your mind or your mission. It’s not about micromanaging; it’s about setting expectations for healthy online behavior, smart leadership communication, and a proactive PR strategy in a world where one post can unravel years of brand-building.

Designed for small and medium business owners, managers, and HR leaders, this episode tackles real-world challenges around digital conduct, employee expectations, and maintaining a resilient workplace culture.

You’ll learn how to craft a clear social media policy, embed it in your employee handbook, and have it signed off from day one. Discover how to handle difficult conversations with emotional intelligence, protect your brand reputation while encouraging honest team communication, and manage the fine line between front-line and leadership behavior expectations. Plus, how to make social media management a tool for brand advocacy, not chaos.

Chrissy shares hard-earned lessons (including that viral YouTube moment), while Josh brings a sharp marketing and operations lens to managing online risk.

Spoiler: It’s not just about policy, it’s about people. And it all begins with constructive dialog grounded in your company values.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Is fear running your company... or are you?

From bad hires to business blowups, fear has a way of sneaking into your strategy, even when you think you’ve got it all under control.

In this episode of The Business Fix, Chrissy and Josh unpack the often-ignored ways fear influences your decision-making, disrupts team dynamics, and chips away at your leadership mindset. 

Chrissy shares how the fear of hiring mistakes leads to reactive decisions and cultural chaos, while Josh digs into how uncertainty in business creates anxiety loops that kill momentum. They explore how fear of failure (and the lesser-talked-about fear of success) sabotage good leaders by making them second-guess what they already know. Spoiler alert: growth doesn’t come from staying safe.

They also get real about how emotional intelligence helps leaders recognize when fear (not logic) is driving decisions, and why professional development is critical to keeping middle managers growing instead of stalling. You'll hear the difference between healthy fear that encourages planning and paralyzing fear that creates stuck teams, how to break free from fear-based leadership, and what it takes to build a resilient team rooted in strong business culture. Chrissy and Josh offer clear strategies for managing fear, and show what real resilience in business looks like when things go off script.

If your goal is to boost team dynamics, improve decision-making, or level up your leadership mindset, consider this your reminder: fear may be part of the journey, but it shouldn’t be in the driver’s seat.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Your team is always moving, but is it moving forward? If you’re constantly solving the same problems, it might be time to rethink how you’re developing your people.

In this episode of The Business Fix, Chrissy and Josh dive headfirst into the misunderstood world of professional development and why it’s not just another line item on your HR checklist. Whether you’re a business owner trying to improve employee retention, a manager focused on team engagement, or a leader looking to level up your communication skills, this conversation will make you rethink what growth really looks like.

Chrissy shares her strategy-first approach to training and development, drawing from years of investing in everything from leadership training to soft skills workshops. Josh, ever the skeptical operator, reveals how he approaches professional training with brutal honesty and a bias for practicality. But together, they agree on this: if you're not investing in personal growth, for yourself and your team, your business strategy is already falling behind.

They explore the ROI of aligned staff development, how to avoid “fluffy” professional training programs, and why most continuing education falls short of real impact. You'll hear how effective strategic planning, time management, and workplace learning all work together to build real capacity, not just add tasks. Chrissy and Josh also dig into what it takes to create a true coaching culture without becoming a cheerleader with a spreadsheet, how small teams can embrace capacity building on a budget, and why understanding your people beats relying on personality tests when it comes to improving communication skills, growing soft skills, and driving long-term business growth.

If you’re serious about business growth and want a grounded, no-BS guide to improve communication, develop your team, and build sustainable success, this one’s for you.

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The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Let’s be real… running a business can feel like an endless game of whack-a-mole. You're juggling emails, putting out fires, chasing invoices, and somewhere in the chaos, you know you’re supposed to be “strategically planning”… but what does that actually look like when you’re just trying to make payroll?

In this episode of The Business Fix, Chrissy and Josh dive into the often-overcomplicated world of strategic planning and how it can bring real structure to your business. Whether you’re leading a small team or scaling a growing company, you’ll learn how defining a clear mission and vision is the foundation for effective goal setting, smarter business strategy, and more confident leadership development. Chrissy shares how authentic personal growth fuels not just your decision-making but your impact, and how aligning your personal values with your business's purpose creates a powerful ripple effect on company culture.

You’ll discover how building clarity around your “why” leads to stronger team alignment, how to prevent culture drift through better team communication, and how to create systems that support both everyday execution and long-term success. Josh unpacks the SMART goal framework and explains how specificity, accountability, and relevance help turn big dreams into tangible, trackable business goals. They also break down the difference between a business plan and a strategic plan (one gets you funded, the other keeps you growing), and explore tools like Asana that help streamline small business operations.

So whether you're planning your next 90-day sprint or casting a bold business vision for the next five years, this episode will help you trade in chaos for clarity. If you're serious about real, sustainable business growth, it's time to stop winging it—and start building a business that works on purpose.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Most of us try to dodge tough conversations at work, but avoiding them only creates bigger problems.

In this episode of The Business Fix, Chrissy and Josh unpack what it takes to confidently navigate the sweaty, uncomfortable moments that most business owners and managers try to avoid. Whether you’re managing performance issues, dealing with employee feedback, or preparing to set clear expectations, you’ll walk away with actionable leadership skills you can implement immediately. 

From layoffs and late arrivals to navigating client breakups, the duo dives deep into the art of direct communication while preserving empathy at work.

Chrissy shares one of her favorite leadership development tools: the DEARMAN GIVE FAST framework — a proven HR best practice grounded in emotional intelligence and behavior-based feedback. You’ll learn how to stay focused, communicate clearly, and address performance concerns in a way that supports organizational health and employee retention.

Josh brings humor and practical perspective to the mix, highlighting why “winging it” is not a leadership strategy. You’ll hear how to build a communication strategy that enhances workplace communication and team leadership, all while reinforcing a healthy business culture.

If you've ever stumbled through a difficult conversation or avoided one until it became a crisis, this episode will help you turn those moments into milestones for growth... for you, your team, and your company.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Is your team accidentally sabotaging your customer experience?

In this brutally honest episode of The Business Fix, Chrissy and Josh unpack why most businesses get the customer experience (CX) so wrong and what to do about it. Whether you're struggling with client retention, poor reviews, or disjointed customer handoffs, this conversation gives you a clear roadmap to service excellence.

Chrissy shares how her company uses three questions to empower employees to act in real-time, while Josh explores how operational consistency and smart automation tools can enhance (not hinder) the customer journey. You’ll also learn how values-based leadership and team communication set the tone for your frontline service, and why hiring for curiosity matters more than technical skill.

This episode is packed with actionable small business tips, from interview questions that reveal a service mindset to process improvement strategies that ensure smoother customer handoffs. 

Plus, they highlight how aligning your core values with your hiring practices, training, and leadership mindset creates unforgettable customer moments and loyal clients.

If you want empowered employees, happier customers, and a stronger brand reputation, you can’t afford to miss this one.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

Send us Fan Mail

Ever walked into the office wondering if you’re leading with strength or just faking calm while barely holding it together?

In this episode of The Business Fix, Chrissy Myers and Josh Troche dive into the real-world challenges of managing emotions in leadership. They explore the true role of emotional intelligence in effective business leadership, breaking down the difference between emotional regulation and suppression, and how leaders can provide emotional support without becoming a therapist.

You’ll learn why tone and timing matter in employee communication and office communication, and how empathetic leadership reinforces company values. The conversation covers how to build psychological safety, strengthen team dynamics, and walk the line between professional boundaries and authentic leadership.

Josh shares hard lessons on dealing with frustration, while Chrissy reflects on navigating a family business transition. Together, they share insights on resilience training, conflict resolution, and shaping an organizational structure that supports a thriving workplace culture.

If you’re a business owner, manager, or future leader, this episode will challenge and equip you to lead with clarity, emotional intelligence, and impact.

The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.

Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.

Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.

If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us!

🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.

🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.

Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!