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Most behavioral health clinic owners think hiring a licensed clinician solves their revenue problem. It does not.

In this episode, Alicia Williams breaks down what nobody tells you about hiring clinicians for your outpatient mental health or substance abuse clinic. From behavioral interviewing to spotting red flags before orientation even starts, this episode covers the real hiring framework that keeps your clinic running and your clients served.

In this episode you will learn:

• Why a license is the starting point not the finish line
• How to use behavioral interviewing questions to find the right cultural fit
• The red flags that show up before day one and what to do about them
• Why hiring out of desperation is one of the most expensive mistakes a clinic owner can make
• How to set session expectations clearly and what happens when you do not
• Why the clinician who cannot follow your onboarding process will not follow your policies either

If you own or operate a behavioral health clinic this episode is required listening before your next hire.

Subscribe to The Business of Behavioral Health for weekly no-fluff strategy on running, scaling, and protecting your clinic.

Connect with Alicia: Website: www.HumanityinHR.com

YouTube: youtube.com/@theshortcuttoceo

Free 10-min consult: humanityinhr.as.me/?appointmentType=39360247

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How do you know whether a new business opportunity is actually worth pursuing?

In this episode of The Business of Behavioral Health, Alicia Williams shares the key questions she considers before adding a new service or business line to her behavioral health company.

From passion and staffing to finances, compliance, insurance, time, and strategic fit, Alicia explains why growth isn't simply about finding another way to make money. The right opportunity should make sense for your clients, your team, your resources, and the long-term direction of your business.

She also discusses the importance of coordination of care, preparing for regulatory changes, building the right referral network, and knowing when an opportunity may be better left to someone else.

In this episode, you'll learn how to: • Evaluate whether a new service fits your business • Consider staffing, finances, and operational capacity • Think through compliance and regulatory requirements • Determine whether an opportunity supports your clients • Assess how a new service fits into your strategic plan • Know when saying “no” is the smarter business decision

The Business of Behavioral Health is hosted by Alicia Williams, CEO of You Turn Behavioral Health Services and Founder & CEO of Humanity in HR.

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In this episode of The Business of Behavioral Health, host Alicia Williams (CEO of Humanity in HR and You-Turn Behavioral Health Services) is joined by Raffi Bilek, LCSW-C and Director of the Baltimore Therapy Center.

Together, they dive into the realities of managing compliance in behavioral health practices without getting overwhelmed. Raffi shares his practical approach to building foolproof systems, transitioning to low-cost tools like Google Workspace, handling administrative burdens, and why starting with a "good enough" plan is better than waiting for perfection.

Key Highlights:

• 00:00 – Intro & Speaker Introductions
• 01:11 – Why compliance feels overwhelming for therapists turned business owners
• 02:20 – Turning compliance from a burden into an organizational strength
• 04:18 – Hitting a "moving target": Effort vs. perfection in HIPAA & regulations
• 05:25 – Managing practice policy vs. actual clinical practice
• 08:58 – How to stay ahead of changing regulatory requirements
• 10:13 – Enforcing compliance with staff by building systems that prevent mistakes
• 11:14 – Key takeaway: Iterating over time instead of perfection paralysis
• 12:28 – Alternative, low-cost EHR solutions (Google Workspace setup)

Connect with the Guest & Show:

• Guest Contact: Raffi Bilek (Baltimore Therapy Center) – [email protected]
• Workspace EHR: workspaceehr.com
• Host TikTok: @theshortcuttoceo (Link in bio for a free 10-minute consultation)

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In this first episode of The Business of Behavioral Health, host Alicia Williams sits down with Shanea Thomas to talk about building a team that lasts. They dig into why burnout has become the norm in behavioral health, what a healthy workload actually looks like in practice, and the culture mistakes owners make early on that lead to turnover. If you're leading a team and trying to protect both your people and your practice, this conversation is for you.

Alicia Williams is the founder of You Turn Behavioral Health Services and Humanity in HR, with over 20 years of experience in HR and behavioral health business.

Connect with Alicia: Website: www.YouTurnBHS.com | www.HumanityinHR.com

Free 10-min consult: humanityinhr.as.me/?appointmentType=39360247