Les Jones talks to Andy Elwood about mental health within dentistry during COVID-19.

With considerable experience after serving 20 years with the emergency services, Andy shares the importance of mental health, particularly during the current crisis, and how we can talk about this.

What you’ll hear today:

• What are the key challenges dentists are having to deal with

Who should listen:

• All dental professionals.

Recorded on 7th April 2020

Les Jones talks to Chris Barrow about how dental practice leaders can handle the current situation. Chris shares his thoughts on what can be done right now to get the best chance of a good outcome from the COVID-19 crisis.

What you'll hear today:

• How communication is key in consuming and creating information.

Who should listen:

• Practice Owners and Managers

Date recorded 30th March 2020

Ashley speaks to Les Jones about how he is dealing with the current crisis. How to use time away from your patients constructively and the importance of routine to maintain health and mental wellbeing. He covers utilising the time away from consultations to increase communications resulting in strengthened relationships, education and enhanced patient loyalty.

What you'll hear today:

• How to communicate and how frequently to do this - What channels to use and how often you should use these

Who should listen:

All practice managers and owners

Recorded on 30th March 2020

Simon Thackeray talks about how the current COVID-19 crisis is impacting his practice and the dental profession as a whole. He discusses the measures he has put in place and looks at what the future might hold.

What you'll hear:

• How Simon’s practice is coping with the ever-changing situation

Who should listen:

All practice managers and owners.

Recorded 25th March 2020 10:00 am 

Ellie Young talks through all the key things you need to consider in order to grow your patient membership plan. She explains the processes you should have in place and the difference involving the full practice team makes.

• The key factors in getting your membership off the ground

• Practice owners and managers with a membership plan in place

Practice Plan Videographer Fern Lloyd explains how you can get engaging video content for use on your website and social media channels, using just your smartphone. She covers the different types of videos you can consider and why video is so important.

• Why practices should be using video

• Anyone responsible for the practice website or social media

Chris explains what makes a good leader. He discusses the importance of having a vision, setting a good example and what to do if you find yourself tolerating behaviours you don't want within your team.

• The four characteristics of a good leader

• Practice owners and managers

Les Jones shares his experiences as a 'mystery shopper'. Posing as a married mum of one who has recently moved and is looking for a dentist, he completed a web enquiry form for a number of practices. Les talks about the responses he got, the opportunities practices missed and a number of simple but effective changes that can be implemented to convert more enquiries into patients.

What you’ll hear:

• The average value of a web enquiry 

Who should listen:

• Practice owners and managers who want to increase patient numbers 

Chris discusses the current trends with regard to choosing who to sell to. He also discusses possible alternatives to selling and explains the concept of the self-managing dental business.

• The reasons why people decide to sell

• Practice owners who are exit planning

Sophie and Pippa from our events team share their expert advice for event planning. They explain the benefits of holding an open day and provide top tips for making sure you get the best from your event.

• Why dental practices should hold events

• Practice owners and managers who are considering an open event