Les Jones draws on his own experience creating and publishing his magazine, Elsie, to share his advice for generating creativity in your practice. He explains how to overcome common obstacles to help you to get projects from the ideas stage through to completion.

• Ways to get your ideas off the ground

• Practice managers and team leaders

Chris shares his perspective on setting goals and trying to reach them in terms of sailing. He discusses the effect of external factors and the need to adapt to them. He also explains the value of setting the goal in the first place.

What you’ll hear:

• The impact that external factors can have on you and your plans

Who should listen:

• Practice owners and managers with a long-term plan in place

Nick talks through the important things you need to consider when you’re working with a designer in order to ensure you have the best experience and achieve the desired result with your marketing material.

What you’ll hear:

• What to consider before you begin the design process with a designer

Who should listen:

• Practice owners or managers who want new marketing materials

Before he joined Practice Plan and as a Regional Support Manager, Matt Hadman was a practice Manager. Today he shares his experiences of life in practice and his tips for helping you achieve a more profitable business.

What you’ll hear:

• The importance of looking at the numbers

Who should listen:

• Practice owners and managers who want to improve the way their practice performs.

Practice director, Lesley Morgan Barlow discusses the role of therapists and hygienists. She touches on how those roles have changed, how patients perceive them and where they will fit into the dental team of the future.

What you’ll hear:

• How the roles of therapist and hygienist have changed over time

Bethany Rushworth and Rory O'Connor discuss mental health within dentistry in light of the recent Dentistry Confidence Monitor results. 84% of dentists who took part in the 2019 survey said their current role is having a negative effect on their mental health.

• How more people are now acknowledging the impact of stress

Who should listen:

• All dental professionals.

Chris Barrow and Les Jones discuss the increasing evidence that the conversion rate for new patients from traditional and modern forms of advertising is reducing, whilst the acquisition costs of those new patients by this method is going up!

What you'll hear:

• How print media and digital advertising isn’t working like it used to

Mark Oborn shares his expert advice on how to use social media to help you attract and retain patients. He discusses the benefits of ongoing engagement between appointments and shares examples of the things to share.

What you’ll hear:

• How social media can be used to help your practice grab the attention of potential patients

Who should listen:

• Practice owners and managers considering creating a social media presence

Eddie Crouch shares his thoughts on the results of the survey and discusses what they mean for the profession going forward.

What you’ll hear:

• Eddie’s thoughts on the headline statistics

Who should listen:

• All dental professionals.

Header: Expert advice from Lesley Morgan-Barlow

Title: How to handle complaints in your practice

Lesley talks about the different types of complaints you might receive in practice. She discusses the ways in which you can deal with them to stop them escalating and benefit your practice in the long term.

What you’ll hear:

• The benefit of changing the way we think about complaints

Who should listen:

• Practice managers and owners