More and more, we hear that soft skills are the key to success even, or maybe especially, in an increasingly automated world. But what do we mean when we say soft skills, and why are they the key to success? How do you know if your organization has a workforce with strong soft skills, and how can you develop them in your employees? In this episode of The Business of Learning, Shelley Osborne, head of learning and development at Udemy, and G. Riley Mills, co-founder and chief operating officer of Pinnacle Performance Company and author of “The Bullseye Principle,” share their insights.