The value of customer service and personal touch goes a long way in increasing local casino business and traffic on the floor. Odawa Casino Resort in Macanaw, Michigan has truly succeeded at doing this by creating new processes, incentives, and a welcoming atmosphere. URComped CEO, Craig Shacklett, interviews the Manager of Odawa Casino Resort, Jason Smith to get insight on Odawa's player development strategies, the evolution of reinvestment processes and incentives, as well as the impact of personal touch and quality customer service. Learn more: https://compedtravel.com/the-value-of-personal-touch-and-customer-service/

Mr. AC Casino and Seven Stars Insider, Darryl McEwen, hosts "Off The Press," a casino talk show in New Jersey, and interviews URComped CEO, Craig Shacklett, to learn how URComped got started and the new product launch of TRIO CRM.

URComped CEO, Craig Shacklett, interviews Dean Barnett, Galaxy Gaming's VP of Sales, to learn about how he got into the gaming industry, Casino Innovation for table games, the history of the shuffle master, what galaxy gaming is, how new games are created, and more! Learn More: https://compedtravel.com/what-is-galaxy-gaming-interview-with-dean-barnett-vp-of-sales-at-galaxy-gaming/

After our prior interview with Brian Christopher, where we discussed how his channel got started and how it's grown over the last 5 years, we were left with more questions and wanted answers. URComped CEO, Craig Shacklett, linked up with the BCSLots star at the beautiful Choctaw Casino and Resort- Durant to dive deep into his travels, further growth, and events such as meet and greets and group slot pulls. Read More: https://compedtravel.com/brian-christopher-interview-at-choctaw-durant/

URComped CEO, Craig Shacklett, interviews Julia Carcamo, President and Cheif Brand Strategist of J. Carcamo and Associates, to discuss her background with Wynn and how she has advanced to helping many other casino brands be successful. They dive deep into casino branding, casino marketing bootcamp, what makes casino marketing different from other industries, differentiation within branding and core values, and her new book REEL Marketing! Learn More: https://compedtravel.com/casino-marketing-strategies-and-branding-with-julia-carcamo-interview/

Trio CRM represents a radical shift in Casino Marketing technology as the first unified multi-channel communication platform specifically designed for the unique needs of casino hosts, player development executives and casino marketers. Craig Shacklett, URComped CEO, talks with Viejas Casino and Resort's VP of Player Development, Kacie Martin, to learn about her first-hand experience with TRIO CRM and how it has made drastic improvements just within the first month.

URComped CEO, Craig Shacklett, interviews Ben Koff, VP of Marketing at the Scarlet Pearl Casino. This Gulf Coast property, which was recently built, has gone the extra mile in order to put their guest's needs at the forefront. Koff and Shacklett discuss the Scarlet Pearl's highlights, amenities, design, and more during this interesting interview

URComped CEO, Craig Shacklett, interviews Vault Aviation's CEO and President, Paul Taskalos and Wes Hull to learn more about the private jet and experience! Wes and Paul dive deep into the Vault Aviation business model and how the process works, their service, loyalty program, and more!

URComped CEO, Craig Shacklett, interviews Money$uit's President, Brent Weiss, to learn about what Money$uit does, how table games turn from an idea to a physical game on the casino floor, the best ways to market table games, and what new table games players should keep their eyes out for.

URComped CEO, Craig Shacklett, interviews the owner of Emerald Island Casino and the BRAND NEW Rainbow Club Casino in Henderson, NV, Tim Brooks, to learn more about his success as a Casino owner, his recent casino acquisition, and what makes his casinos special.