Welcome to The Change Energizer Hot Seat Podcast, where this time we're doing things a little differently! As a renowned speaker, serial entrepreneur, and author of Can I Trust You, Scott shares a powerful framework he presents to leaders worldwide: Reputation Retool. This is not a talk about soft skills; it's a methodical look into the invisible currency of trust that determines your influence, your deals, and your ultimate success. Prepare to discover the five non-negotiable areas you must master to achieve a high Trust Credit Score and unleash your next level of impact and income.

This episode was recorded live at Kingdom Entrepreneurs in Austin, Texas. This dynamic networking group is on a mission to expand the kingdom of God in the marketplace by connecting, inspiring, and equipping like-minded Christian businesspeople. Their focus on integrity and purpose perfectly aligns with Scott's message on the Trust Credit Score, making this a powerful and timely conversation for all leaders who see their work as an act of worship and a platform for positive influence.

5 Key Takeaways:

- Trust is Your Invisible Currency: "Trust is the invisible currency that either accelerates or stalls our success." Understand how this currency is measured not by feeling, but by measurable, repeated behavior, just like a financial credit score.

- Reputation is Post-Exit Feedback: Your reputation is truly defined by "what people say after you've left the room." This simple truth demands intentional behavior that is congruent with your desired legacy.

- The Power of Vetted Trust: Vetted trust is built on your repeated actions, not just your words. If you have fractured trust, remember: "You can't talk your way out of a problem you have behaved yourself into, but you can behave yourself back into trust."

- Eliminate "Commission Breath": Your Motives are a critical accelerator of trust. To build long-term relationships and avoid "commission breath," your intention must be clearly aligned with helping others, not just making a sale.

- Ascend to Mastery with Receipts: To maximize your Trust Credit Score, you must demonstrate Expertise and Receipts (track record). This means actively pursuing certifications, designations, and publicly acknowledging your achievements—only a master gets the permit.

Ready to master the "Trust X-Factor" and transform your personal and professional reputation? We challenge you to identify two areas of your Trust Credit Score to intentionally work on this week. Get in touch with Scott Carley at calltheenergizer.com to schedule an appointment for executive coaching or to book him to speak at your next conference or corporate event. For more actionable content from Scott on leadership and business growth, find his book Can I Trust You on all major online retailers.

Welcome to The Change Energizer Hot Seat Podcast! This is where top leaders are dropped into the hot seat to open up about high-stakes wins and reveal the "Trust X-Factor" behind their triumphs.

In this episode, host Scott Carley puts Kyle Jones, an agency owner and expert broker at Goosehead Insurance, in the Hot Seat to answer the trust-based questions every client is silently asking about their insurance professional.

Kyle, an agent with nearly 20 years of experience, peels back the curtain on the insurance industry, explaining the crucial difference between a captive agent and an independent broker and why he's willing to lose commission to ensure his clients have the absolute best coverage.

🔑 Key Takeaways & Discussion Highlights:

• 01:13 - Who Kyle Jones Serves: The core of the Goosehead business (home and auto) and the expanded protection for boats, motorcycles, investment properties, and umbrella coverage.

• 03:04 - How Brokers Choose Products: Using top-notch technology to shop the entire market and find a tailored solution, not just the easiest or cheapest option.

• 05:30 - Working for the Client, Not the Carrier: Kyle explains the "negotiation table" analogy that defines an independent broker vs. a captive agent. He also shares why their model removes agent bonuses, eliminating incentives to favor one company over another.

• 08:53 - Availability After the Sale: The long-term approach to client relationships and the service team backing Kyle up for day-to-day policy needs.

• 11:31 - Handling Premium Increases: The proactive strategy of re-shopping the market to offset statewide rate increases, a key benefit of using a broker.

• 14:43 - Evaluating Client Needs & Risk: Proactively identifying liability exposures like pools, teenage drivers, investment properties, and regional risks (wildfire, hail, flood) to ensure clients have an umbrella policy for complete protection.

• 20:14 - The Claims Support Process: Why you should call your agent before filing a claim, the impact claims have on your record, and how the team advocates for clients with the carrier's licensed claims adjusters (especially in cases of "ghosting").

• 23:49 - Keeping Policies Current as Life Changes: Making sure policies are updated when a home becomes a rental property and how a "dashboard" alerts the agency to abnormal rate increases.

• 31:20 - The Broker Mindset: The difference between being an "order taker" and an "insurance advisor" who curates the right, non-negotiable coverage for the client.

Connect with Guest Kyle Jones (Goosehead Insurance):

• Direct Line: 512-851-1198

• Office Line: 512-572-6772

• Email: [email protected]

• Website/Quote: goosehead.com/kyle-jones

Connect with The Change Energizer Scott Carley:

• Book a call with Scott: calltheenergizer.com

In this Hot Seat Podcast episode, host Scott Carley, the Trust Energizer, sits down with Michelle Villalobos, the Superstar Activator, to unpack the strategy behind building a stable, high-income coaching business. Michelle reveals her "Big Backend" model—how to monetize your genius and create steady recurring income through transformative, high-ticket group coaching programs instead of exhausting one-off sales. They explore how success is rooted in more than just tactics, focusing on the internal work of alignment and trust. Michelle shares her philosophy that "energy precedes outcomes," detailing daily practices like meditation to cultivate the frequencies that magnetize clients and build a high "trust credit score." The discussion covers essential topics for leaders, consultants, and coaches, including niche definition, value-based pricing, and avoiding burnout through intentional, seasonal shifts. Learn how to turn client self-doubt into a "portal to new possibility" and why an "elite high trust team" is non-negotiable for scaling a profitable and sustainable enterprise.

For more insights into elevating your trust culture and maximizing your leadership impact, be sure to check out other episodes of the Change Energizer Hot Seat Podcast. You can also explore Scott Carley's transformative book, Can Trust You, to continue your journey toward becoming a truly trustworthy leader.

In this episode of the Change Energizer Podcast, host Scott Carley, The Trust Energizer, puts Ralph Peterson, the unapologetically pro-manager, in the hot seat. Ralph, a management development coach and process engineer, challenges the most widely accepted leadership wisdom, arguing that a manager's commitment to responsibility is the real game-changer.

Ralph cuts through the noise on critical industry issues:

• Pro-Manager Stance: Discover why Ralph believes the common phrase "employees don't quit organizations, they quit bad bosses" is "BS," and why great managers are desperately needed and far outnumber poor employees.

• The Customer's Priority: Learn Ralph's controversial take on why the customer, especially in long-term and end-of-life care, is the single most important person in any business, ahead of employees.

• Staffing is a Process Problem: Ralph reveals why "short-staffed" is a misnomer, arguing that healthcare facilities face a process problem, not a staffing problem. Find out how to create multiple job routines to navigate unexpected call-outs without chaos.

• Culture & Hygiene Theory: Get a masterclass on organizational culture, where Ralph breaks down Frederick Herzberg's Hygiene Theory to explain why perks like PTO and bagels will never create high-performing employees.

• Creating a Safe Culture: Understand the Manager's True Job: To act as the "police officer" who enforces organizational values—the "rules of the road"—to maintain a safe, high-trust environment where the organization's mission can thrive.

• Ralph's 5 Rules for Managers: Hear the non-negotiable rules Ralph gives to his clients to ensure managers are leading by example.

This conversation offers a raw, evidence-based insight into what it takes to build a truly accountable and effective leadership team, especially for nursing home administrators and senior living executives navigating compliance and caregiver burnout.

Don't forget to like this video, subscribe to The Change Energizer Podcast, and share this with a manager who needs to hear this message!

Are you contemplating divorce but paralyzed by the fear of choosing the wrong attorney?

Scott Carley, The Trust Energizer, puts family law powerhouse Tycha Kimbrough (Kimbrough Legal PLLC) in the Hot Seat to reveal the 8 critical, trust-based questions every client silently asks—before they sign on the dotted line. Tycha breaks down her firm's commitment to protecting your future, assets, children, and peace of mind in high-stakes divorces. Learn the brutal truth about what to expect in a Texas courtroom and how her team plays "chess, not checkers" against high-conflict opposing counsel.

What to Expect: QUESTION 1: Will you advocate for me—legally, emotionally, and financially? QUESTION 2: Are you going to be brutally honest about what's realistic? QUESTION 3: Do you have the courtroom and negotiation experience to protect my children and me? QUESTION 4: Can I be vulnerable and tell you the truth, even the ugly parts, without being judged? QUESTION 5: Will you remain calm and strategic when things get messy? QUESTION 6: Will you keep me informed without overwhelming me? QUESTION 7: Will you stay professional, even if my ex's attorney plays dirty? QUESTION 8: Can I trust the team behind you?

Connect with Scott Carley & sit in The Change Energizer Hot Seat Scott Carley, The Trust Energizer, helps leaders and teams build the high-trust culture that enables legendary performance. Become a Guest on the Hot Seat: https://calltheenergizer.com Bring Scott to Your Company/Conference: Run a live Hot Seat workshop to energize your team and elevate your trust credit culture! #ChangeEnergizer #Podcast #ScottCarley #TrustEnergizer

Welcome to the Change Energizer Hot Seat, where we uncover the Trust X-Factor behind legendary business triumphs.

In this episode, host Scott Carly puts Heather Emerson, CEO of Offshore Launch, in the Hot Seat. Heather's company is revolutionizing how US businesses scale by staffing highly-vetted virtual assistants (VAs) from the Philippines.

If you're feeling the squeeze of doing admin tasks instead of income-producing activities, this episode is your game-changer.

In this episode, you will learn... The Truth About Geo Arbitrage: Why the term "cheap labor" is a misconception, and how a high-quality offshore VA can be an attorney or full-on professional who makes better money building your dream. The Trust X-Factor in Vetting: The rigorous, multi-step "headhunting" process, including civil background checks, AI-driven social media investigations, and "Easter eggs" in job postings, to ensure VAs meet the core standards: "I close the loop. I take initiative. I follow through." How to Delegate for Growth: Heather breaks down the four Zones of Work—Genius, Excellence, Competence, and Incompetence—and provides a simple but powerful framework for deciding what to delegate immediately to amplify your output. Overcoming the Two "Offshore Elephants": Straight answers on English fluency (they screen for your accent preference) and data security (including a one-click lockout, cyber security team, and full legal recourse via a registered entity in the Philippines). Setting the Right Expectations: What the first 30 days of working with a VA should look like, how KPIs are used, and why a "yellow flag" in the honeymoon period is a "red flag."

Heather also shares the incredible story of her second-ever client—a roofing company—whose VA helped them become the #1 sales team in a $50 million company.

Don't miss the key to scaling beyond yourself.

Connect with the Guest... Website: offshorelaunch.com Email: [email protected]

Connect with Scott Carly, the Trust Energizer... Email: [email protected]

Find out more about the Trust Credit Score and how it can transform your team communication and client relationships.

Welcome to the Change Energizer Hot Seat Podcast! Host, Scott Carly, the Trust Energizer, drops leaders into the hot seat to reveal the Trust X Factor behind their triumphs.

In this episode, Scott invites Jennifer Ivy from Keystone Bank to experience a tool everyone is asking about: The Trust Credit Score. Jennifer shares two compelling, real-world examples—one high-performer up for promotion and one employee experiencing a "trust crash"—to demonstrate how the five-point scorecard provides a concrete, quantifiable way to:

- Validate a manager's intuition on a candidate or team member.

- Objectively qualify an MVP for promotion or the next level.

- Diagnose and address issues during a "trust crash" or performance gap.

Learn how Jennifer scored her top candidate (8.4 average) based on their meticulous vibe, transparent motives for mastery, immaculate client follow-through, and pursuit of a CTP designation. In stark contrast, she breaks down why the "trust crash" employee scored a 5.0, detailing how a lack of desire, taking "the first available no" with clients, and negative attitude undermined their intelligence and competence.

Jennifer concludes by emphasizing the Trust Credit Score's value as a tool for both front-end hiring and long-term employee development, offering valuable feedback that can be quantified and corrected.

Host, Scott Carley, The Trust Energizer, sits down with Patty Dominguez, Founder of More Leverage Solutions, to discuss the absolute necessity of trust and credibility in what they call the "Trust Economy." Patty shares how her company helps small business owners decipher the world of online marketing and AI to position themselves as thought leaders rooted in trust.

Scott and Patty discuss the foundations of high-trust organizations, covering topics essential for any leader looking to build a high-performing, resilient team.

Key Takeaways & Discussion Points:

- Trust is Paramount: Trust should be an understood common denominator in how a business operates, not a selective value. It is earned over time, and its erosion can quickly damage a brand's longevity.

- The Five Signals of Trust (Scott Carley's Framework): The conversation clarifies the five major categories used to measure trust—the Trust Credit Score.

- Proof, Not Platitudes: Patty emphasizes that proof points, such as ratings and reviews, media placements, and written authority, are essential for building trust. They discuss the value of looking at negative reviews as an area of opportunity for growth and transparency.

- Identifying Fractured Trust: Both Scott and Patty agree that trust often breaks down due to a gap in communication.

- Addressing Issues Head-On: The pair stress the importance of addressing issues immediately, likening avoidance to letting a "cavity" fester until it requires a painful "root canal." A willingness to confront uncomfortable conversations builds trust.

If you're ready to build trust with your prospects and energize your team, head to https://calltheenergizer.com to book a quick call with Scott Carley.

In this special edition of the Change Energizer Hot Seat, guest host Joey McGirr flips the script and interviews trust expert, coach, and speaker Scott Carley. Scott opens up about the "major trust crash" that altered the trajectory of his life and led him to write his book, "Can I Trust You? The Silent Question Everyone in Business is Asking."

The conversation covers:

- Scott's personal journey from ministry to becoming a renowned business coach and the "Maverick Leader."

- The creation and power of his Trust Credit Score system: A simple, five-part tool for managers to quickly assess and address trust issues within their teams.

- Real-world examples of how Scott's Change Energizer workshops and coaching have transformed the lives of entrepreneurs and the effectiveness of large corporate teams.

- Scott's vision for the podcast and his future focus on helping companies align cultures during mergers and acquisitions.

If you're a leader, entrepreneur, or team member looking to understand, build, and restore high-stakes trust, this episode is a game-changer.

Get the Book: Can I Trust You: https://www.amazon.com/Silent-Question-Everyone-Business-Asking/dp/B0F9MXH92H

Welcome to the Change Energizer (Hot Seat) Podcast! In this episode, host Scott Carly sits down with Ken Kladouris, president of Platinum Wealth Group and founder of Seize The Second. Ken takes us on a journey through his professional and personal triumphs, revealing the "Trust X-Factor" behind his success.

Discover how Ken's Platinum Wealth Group specializes in 1031 Exchange real estate transactions, offering clients a passive income solution free from the typical headaches of property ownership. Learn about Seize The Second, his passion project dedicated to helping individuals tap into their authentic selves, shed limiting beliefs, and accelerate their life missions and dreams.

Ken shares a powerful personal story about facing his "wildest high-stakes challenge" by spending five days in complete silence. He reveals the profound lessons learned from this experience, including a deep understanding of impermanence and the importance of observing one's thoughts rather than being controlled by them.

The conversation explores how Ken helps clients decode their chaos and implement real strategies, often utilizing personality assessments to empower them to lean into their natural strengths. He emphasizes the critical role of a clear life vision and the transformative power of honesty in building strong, trusting relationships. Hear a compelling client success story that illustrates how an honest conversation can lead to extraordinary personal and business growth.

This episode also explores the significance of conscious energy, taking purposeful action, and cultivating internal motivation for sustainable growth. Finally, Ken highlights the invaluable role of a supportive team, sharing how trusting his team allows him to pursue personal growth, which in turn empowers them to step up and excel.

Tune in to gain actionable insights on building wealth, fostering self-discovery, and creating a life of purpose and fulfillment.

If you're ready to build trust with your prospects and energize your team, head to https://calltheenergizer.com to book a quick call with Scott Carley.