WealthTech on Deck

The Changing Relationship Between People and Tech with Christina Townsend

Listen Later

In this episode, Jack talks with Christina Townsend, Managing Director and Head of Relationship Management, Consulting, and Platform Strategy at BNY Mellon’s Pershing.

Christina coaches RIA firms on how to make smart technology decisions and how to devise strategies to strengthen their relationships with investors. For more than two decades with Pershing, Christina was able to work directly with clients and was responsible for product management and implementation.

Christina talks with Jack about choosing what goes best in your tech stack, balancing the roles of people and tech in business, and the future of wealthtech.

“The balance between people and technology is different and it doesn't have to be the same. You have to look at where your value proposition is and what you want to differentiate and then apply the people in the technology.” ~ Christina Townsend


Main Takeaways 

  • Be eager to find the right pieces that fit in your tech stack. Each one must work well with the others. If there still exists an outdated tool, for example, you're not fully utilizing its impact on your operations.
  • People + tech is the future. If we want to practice holistic financial advice, firms must focus on honing talents while consolidating tech tools.
  • We can create more value in every interaction with tech. After gaining some clarity on the clients' needs, it is then easy to utilize the tools to arrive at the best solutions.
  • Go digital. However, before doing so, make sure tools are properly integrated into the existing system.


    • Links

    • Christina Townsend on LinkedIn
    • Pershing
    • BNY Mellon
    • Bates College
    • Donaldson, Lufkin & Jenrette
    • WealthTech on Deck 028: Creating a Frictionless Investor Experience with Noreen Beaman


      • Connect with our hosts

      • LifeYield
      • Jack Sharry on LinkedIn
      • Jack Sharry on Twitter


        • Subscribe and stay in touch

        • Apple Podcasts
        • Spotify
        • LinkedIn
        • Twitter
        • Facebook
          • ...more
          View all episodesView all episodes
          Download on the App Store
          WealthTech on DeckBy LifeYield
          • 4.8
          • 4.8
          • 4.8
          • 4.8
          • 4.8

          4.8

          17 ratings

          More shows like WealthTech on Deck

          View all
          The Dividend Cafe by The Bahnsen Group

          The Dividend Cafe

          585 Listeners

          The Daily by The New York Times

          The Daily

          112,284 Listeners

          Up First from NPR by NPR

          Up First from NPR

          56,608 Listeners

          Wall Street Breakfast by Seeking Alpha

          Wall Street Breakfast

          1,037 Listeners

          The Perfect RIA by Matthew Jarvis, CFP® & Micah Shilanski, CFP®

          The Perfect RIA

          462 Listeners

          Kitces and Carl - Real Talk for Real Financial Advisors by Michael Kitces, MSFS, MTAX, CFP and Carl Richards, CFP

          Kitces and Carl - Real Talk for Real Financial Advisors

          243 Listeners

          All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

          All-In with Chamath, Jason, Sacks & Friedberg

          10,199 Listeners

          Hard Fork by The New York Times

          Hard Fork

          5,550 Listeners

          The Megyn Kelly Show by SiriusXM

          The Megyn Kelly Show

          39,549 Listeners