The Cherryleaf Podcast

The Cherryleaf Podcast

By CherryleafTechnology
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The Cherryleaf Podcast episodes

  • 11. Technical communication news roundup July 2017

    Round up of recent news in technical communications.

    Links:

    Cherryleaf Blog

    Gregarious Mammal podcast

    Gov.UK - Introducing our new product pages and technical documentation

    Example of API documentation portal using MadCap Flare

    Creating an API documentation portal with MadCap Flare and Swagger/OpenAPI

    Take part in the Cherryleaf 2017 European salary survey

    The ROI of user documentation: you could break even if you avoided 3 support calls per week 

    Daniele Procida How documentation works, and how to make it work for your project PyCon 2017

    Free techcomm laptop stickers

    WriteLessons - online courses in technical communication

    How to Subscribe to Cherryleaf’s Newsletters

    20 min
  • 10. Recruiting the right Technical Author

    This is a recording of a webinar we did back in 2012 on recruiting the right Technical Author. 

    We cover:

    • What are the key skills to look for in aTechnical Author?
  • What are the key personality traits in successful Technical Authors?
  • What is the salary range? 
  • Hiring graduates as Technical Authors
  • Where do you find good candidates?
  • Interviewing a candidate Technical Author

    • If you need help and advice on recruiting a Technical Author, the current salary range, and Cherryleaf's contract and recruitment services, see https://www.cherryleaf.com/recruitment_services/ or contact us via [email protected]

    39 min
  • 9. API Documentation: the undiscovered country
    Recording from UAEurope 2017 conference.
    With many software developers now spending their time developing APIs, there’s an increasing demand for API documentation writers.
    It's a fast changing field, with emerging information design patterns and authoring tools. It's also different from end user documentation, and this means many Technical Communicators are uncertain if and how they should migrate to these roles.
    what is an API and what is API documentation?
    the role of an API documentation writer, and how it differs from mainstream Technical Author roles
    the skills you need as a writer of API documentation
    becoming an API documentation writer.
     
     REST API documentation training course http://cherryleaf.teachable.com/p/documenting-rest-apis
     
    For comments and feedback: [email protected]
    36 min
  • 8. Help through AI, Help like Facebook - UAEurope 17
    Reviews of two presentations at the UAEurope 17 conference.
    Kristof Van Tomme (Pronovix). Software support and Artificial Intelligence.
    Pawel Kowaluk (3di Poland). Knowledge Feed: Make your Online Help More Like Facebook
    Interspersed with interviews from at the UAEurope 2017 conference: 
    Dr Tony Self. HyperWrite
    Willam van Weelden. Adobe
    Mike Hamilton. MadCap Software.
     
    With thanks to Matthew Ellison
    http://www.uaconference.eu/
     
    Interviews by Ellis Pratt, Cherryleaf
    Links:
    Documentation as an API – the docsbot
    The T-Bot: A new Help model from Microsoft
    The Impact of "Ambient Findability"
     
    For comments and feedback: [email protected]
    37 min
  • 7. Every Page is Page One - Interview with Mark Baker at UAEurope 2017
    Interview with Mark Baker, author of Every Page is Page One, interspersed with audio snippets from Day 1 of the UAEurope 2017 conference. 
    Presentations:
    Caroline Loverage (Thermo Fisher Scientific). Teaching by Example: Worked Examples in the Documentation of Complex Systems
    Kelly O'Brien (Kayako). Practical Information Architecture: Building Templates For Better Content.
    Helena Pichler (Nominet). AsciiDoc to Responsive Webhelp: Agile documentation for small teams.
    Image by Mattias Sander
    With thanks to Matthew Ellison and Mark Baker.
    http://everypageispageone.com/
    http://www.uaconference.eu/
    Interview by Ellis Pratt, Cherryleaf
    Every Page is Page One training courses
    For comments and feedback: [email protected]
    32 min
  • 6. Unifying pre- and post- sales content
    Should marketing and technical communications be unified?
     
    Google Zero Moment of Truth 
    https://www.thinkwithgoogle.com/marketing-resources/micro-moments/zero-moment-truth/
     
    David Ryan, Corilla
    https://www.youtube.com/watch?v=bd46s-1Hypg
     
    XML Documentation Add-on for Adobe Experience Manager
    http://www.adobe.com/uk/products/xml-documentation-add-on-for-experience-manager.html
     
    Selling the Wheel
    https://www.amazon.co.uk/Selling-Wheel-Choosing-Company-Customers/dp/0684856018/ref=sr_1_1?s=books&ie=UTF8&qid=1496420933&sr=1-1&keywords=selling+the+wheel
     
    Cherryleaf's technical writing services:
    https://www.cherryleaf.com/documentation_services/
     
    For comments and feedback: [email protected]
    20 min
  • 3. User documentation in Agile - Learning from the Lean Methodology
    This is a recording from the Agile the Docs - all day mini-conference.
    Exploring the tools, processes and challenges documentarians have in an agile development team. Sorry, the audio quality isn't great. 
    5th December 2016, London UK
    Speaker - Ellis Pratt, Cherryleaf
    Video of the presentation https://www.youtube.com/watch?v=dY77qPOJ0kw
    Copy of the slides https://www.slideshare.net/ellispratt/towards-an-agile-authoring-methodology-learning-from-lean-agilethedocs-conference?ref=https://pronovix.com/agile-docs 
     
    For comments and feedback: [email protected]
    26 min
  • 2. Brexit and its effects - communicating change to your business
    We look at the potential impact of Brexit on UK businesses, how to manage the changes, and how to communicate any changes to staff. 
     
    Examples:
    http://cherryleaf.com/example2/#t=Disposal_of_unwanted_or_broken_mobile_phones.htm
    http://cherryleaf.com/example3/#Selling_mobile_phones.htm
     
     See also:
    https://www.gov.uk/guidance/importing-goods-from-outside-the-eu
    https://www.gov.uk/government/publications/uk-trade-tariff-community-and-common-transit-outwards/uk-trade-tariff-community-and-common-transit-outwards
    https://www.theguardian.com/politics/2017/mar/31/uk-ports-struggling-fivefold-rise-customs-brexit-hmrc-mps-declaration
     
    Policies and procedures course:
    Our next public classroom course will be held on Tuesday 13th June
    https://www.cherryleaf.com/training/procedures-writing-courses-beginner-and-advanced/
     
    Flickr image: Mike Steele
     
    For comments and feedback: [email protected]
    24 min

About The Cherryleaf Podcast

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Cherryleaf’s podcast on technical writing and becoming a better business communicator.