#103 We’re All Agents
We all act as agents for someone. Christians should be agents of God’s calling, creating goods and services that enrich our neighbors.
The First Organizational Structure
In Exodus 18:13, we find the first story of organizational structure. It reads:
“Moses took his seat to serve as judge for the people, and they stood around him from morning till evening.
14 When his father-in-law saw all that Moses was doing for the people, he said, “What is this you are doing for the people? Why do you alone sit as judge, while all these people stand around you from morning till evening?”
15 Moses answered him, “Because the people come to me to seek God’s will.
16 Whenever they have a dispute, it is brought to me, and I decide between the parties and inform them of God’s decrees and instructions.”
17 Moses’ father-in-law replied, “What you are doing is not good.
18 You and these people who come to you will only wear yourselves out. The work is too heavy for you; you cannot handle it alone.”
Skipping now to verse 24:
“24 Moses listened to his father-in-law and did everything he said.
25 He chose capable men from all Israel and made them leaders of the people, officials over thousands, hundreds, fifties and tens.
26 They served as judges for the people at all times. The difficult cases they brought to Moses, but the simple ones they decided themselves.”
This is a pretty good description of the US legal system with the Supreme Court at the top, appeals courts in the middle, and district courts at the more local level.
Here’s the point of Jethro’s instructions to Moses: Find people to serve as agents for you, and thus for God. We could think of the agency relationship being created here. Although, even earlier, Adam and Eve were agents, but their agency was not very successful.
Adam Smith, called it Division of Labor and got his face on the back of the 20 pound note in the UK for his contribution.
Free Agent Nation
It’s my view that traditional organizational structure will mostly go away and be replaced by outsourcing. I explain some of this in Podcast #51 God’s Gig Economy. Short-term “gigs” provide a more efficient use of human resources, because labor is free to move where it produces the highest economic value. I did not say structure will totally be replaced, but to some degree, it will. And the degree to which it is replaced depends on industry and firm-specific characteristics.
In the classroom, I end my lecture on Organizational Design with a review of three books that I think explain the new structure effectively.
The first is The Third Wave, by Alvin Toffler. Written way back in 1984, Toffler explains three economic eras: Agriculture, Industry, and Information. 90% of Americans worked in Agriculture in 1800, and the number had fallen to 60% by 1900. That’s good, by the way. Food comes first. And, the more people you can free from food production, supplies more labor to produce other goods, like the shoes on your feet, and that computer you’re staring at right now. It’s now 2.5% in the United States. That means 97.5% are free to provide other goods and services. I’m not really concerned with an exact date for when the agricultural era ended, but it faded sometime after the end of the Civil War in 1865. It was followed by the Industrial Era that ruled our economy from about the turn of the century in 1900 to about mid-century. We are now in the information age. Some would say we’re even in a fourth age, the computer age, but that even magnifies my point today.
The second book in this progression is Job Shift by Willia...