Join us as we discuss the ways in which the recruitment process has changed over the years and how to effectively interview and evaluate potential receptionists. Finally, we will explore how the type of person answering the phone impacts the patients, and how to find the right person for the job. Tune in for an insightful discussion on how to hire the best front-end staff for your clinic.

In this podcast, Rick interviews Nick about the importance of recognizing that your admin team is actually your sales team. He also talks about how this epiphany helped him improve his clinic's booking rates from 60% to 80%.

In this episode, you'll learn the 7-minute Tower Building Exercise To Quickly Find Your Ideal Admin, Manager, Or Clinician. This simple exercise allows you to quickly know if they have what it takes to be a great clinician or admin.

One of the most common questions we get is "How can I possibly keep track of what my clinicians are working on? Here's an effective and efficient strategy to do so.

Getting clinicians to follow up consistently is hard. But it's critical to reduce fall-offs and increase revenue in your clinic. Here's a proven script to get clinicians to buy into doing follow-up calls for those that fall off.

A common question I get asked is what's the difference between a Virtual Assistant and a virtual receptionist?

And how to use each effectively in a clinic? That's what we'll discuss on this new podcast.