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A Guide to Understanding Infidelity as Abuse: If you (or someone you know) needs help - surround yourself with those who understand and/or are open to learning about the concepts in this article.
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The turn of the year can feel like a glittering reset, but the real work happens beneath the confetti. We gather for a cozy, honest check‑in to unpack a twelve‑month stretch that demanded change: a leap from leading Customer Success to Product Management, a raw account of betrayal and the slow rebuild of capacity, and a shift from solo heroics to leading a scaled content team without burning out. No platitudes here - just practical steps, clear definitions, and the kind of candor that helps you see your own next move.
We open with the CS-to-Product pivot from Emily: why it worked inside the same company, how support experience becomes an asset, and what a product manager actually does. From running sprints and writing user stories to planning zero‑to‑one features and learning to “speak engineer,” we map the path for clinicians and operators who want to move closer to product without getting lost in jargon. Along the way, we show how internal networks (CSMs, billing success managers, and support data) become a living user research engine.
Then we sit with a harder truth from Emma: when life detonates, work must bend. You’ll hear a first‑person account of pausing a major promotion after discovering a spouse’s double life, the PTSD‑like symptoms that follow, and the disciplined way back—rescinding scope, accepting help, rebuilding focus, and, months later, stepping into aligned responsibility again. It’s a blueprint for resilience at work that doesn’t glamorize suffering: boundaries first, excellence second, both stronger together.
We close by rethinking leadership and burnout with Casey. Instead of being “indispensable,” we design systems that share load: round‑robin assignments, explicit ownership, tighter integration of education into product, and metrics that value reduced friction over frantic output. We also offer a checklist of workplace green flags: internal promotions, flexibility in crisis, investment in teams, and leaders grown from within, so you can choose environments that match your values.
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Find the Clinician Transition (TCT) Here:
- TheClinicianTransition.com
- The Clinician Transition Linkedin Group
- The Clinician Transition Slack Community
Other Relevant Resources
- Beyond These Clinic Walls
- Collective Coaching
Connect with the hosts here:
- Emma Brady, PT, DPT
- Emily Kelly, PT, DPT
- Casey Francis, CCC-SLP
