The ColumbusCast Podcast

Like many other industries, the professional services industry is no stranger to the pressure of improving profits and customer experience. What's unique is their need to maximise billable hours, improve project visibility and resource management. Where do you start?

Originally released as a webinar, join Mark Thompson as he analyses common industry challenges and how to resolve them with Business Consultant Chris Nichols and Partner Manager at Progressus (PSA specialists) Staffan Nilsson.

Watch the webinar on-demand here: https://bit.ly/3isXBMw

Columbus specialises in helping food and drink businesses improve traceability, maintain high quality and safety standards, and exceed customer expectations. In this week's episode, Laura Gilbank speaks to our Dynamics 365 Business Consultant Andrew Newton.

He joins Columbus from Samworth Brothers, a British food manufacturer, bringing with him nearly three decades of food industry experience. Tune in to hear what Drew's learnt from his time in the industry.

What is it about some brands and companies that encourage such strong loyalty among customers? And yet, this loyalty can easily be shattered. What's the secret? Customer experience! 

In this episode, Global Marketing Manager for Customer Experience & Engagement Jess Hall sits down with Simon Noakes and Steve Lyon to define the elusive term CX, its importance, how to succeed in it and more.

Meeting consumer demand more easily. Improved safety and traceability. Reduced waste across the supply chain. Sustainability. One version of data truth. These are just a few of the benefits digital transformation can bring to food businesses. 

Tune in to hear Business Development Manager Laura Gilbank's conversation with Ian Kingstone (Business Transformation Specialist) and Chris Nichols (D365 Consultant) as they dig deeper into this topic.

Warehouse operations are changing, partially fuelled by COVID but mostly driven by consumer demand. Consumers want shorter order lead times, for example, so it's time for warehouses to modernise. 

Join Senior Consultants David Hamilton and Craig Cameron as they discuss where the future of warehousing is heading. Listen as they talk automation, AI, whether robots are taking over and more.

https://bit.ly/3vULg8K

Why is everyone talking about the cloud? Why is it so popular? Tune in to this episode to hear Service Delivery Manager Rebecca Kane's conversation with Technical Delivery Manager Charlie Dean and Infrastructure Solutions Architect Steve Woodhams. They'll be discussing the business benefits of moving to the cloud, how to build a migration strategy, challenges to avoid and more.

Learn more about cloud migrations here: https://bit.ly/2U6Eob2

Did you know that it takes a different skillset to change a business than it takes to run one? This is what we discuss in today's episode of ColumbusCast. Two members of our Business Transformation team, Ian Kingstone and Toby Mankertz join Content Marketing Manager Mayzin Han to share tips on how to start a transformation project and why always keeping an eye on value is vital.

More about digital transformation strategies here: https://bit.ly/3g4j0dZ

We recently collaborated with the Grocer Vision, a multimedia content platform for industry insights on grocery retail and fmcg, to produce a report on how businesses can best react to product recalls. Our Product Strategy Director Kevin Bull contributed, sharing the top blind spots food manufacturers should be aware of.

He joins Laura Gilbank and D365 Consultant Chris Nichols in this episode to explore this topic even further.

Learn more about the report here: https://bit.ly/2SACgY7

In this episode, our Technical Director Martin Clothier is joined by Technical Fellow Llewellyn Britz. Martin and Llewellyn focus on the Microsoft Power Platform and how it can be used operationally in manufacturing and distribution organisations.

If you're looking to start making some enhancements in your day-to-day processes but aren't sure how or where to get started, this episode is for you. Learn more about the episode here: https://bit.ly/3hVMehu

Is your B2B e-commerce strategy working as it should and you're getting the results you wanted? Or is it working full stop? Today's episode was originally released in 2020 as a webinar. Host Thamar Nazir sits down with our Senior Digital Customer Experience Lead James Baker and Senior Product Evangelist Nazanin Ramezani from Optimizely (formerly Episerver) to talk all things B2B e-commerce.

Learn more here: https://bit.ly/3nJluli