Don Crawley, Author.

One of the most powerful life lessons happens when you learn that gratitude unlocks the fullness of life. Every year, on the fourth Thursday of November, the people of the United States celebrate Thanksgiving. It’s a tradition that goes back to the time of the early European settlers on what became the North American continent. […]

How Gratitude Unlocks the Fullness of Life

Don Crawley, Author.

Do you have pride in your work? Do you tell your customers about improvements that are a benefit to them? Your customers want to believe that you’re the best at whatever it is that you do. We can reinforce that belief by letting them know about improvements we make to the systems they use. Pride […]

Why It Is Important To Be Proud And Show Your Pride To Your Customers

Don Crawley, Author.

We’ve all been there. Maybe it was with a customer, a friend, a colleague, or even a stranger. Whomever it was, they were talking your ear off! What’s the best way to handle a chatty customer or any overly talkative person? One of the problems is that we are often told, as part of customer […]

5 Ways to Handle a Chatty Customer (Includes Video)

Don Crawley, Author.

When I was a manager, one of my best friends’ daughters was a receptionist at a competing company. Whenever I was thinking about hiring someone, I’d always check with her to see if that person had also applied for a job at her company and, if so, how they had treated her when they came […]

How a Receptionist at One Company Torpedoed Job Applicants at Another Company