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The Compassionate Geek
By Don R. CrawleyBusiness
The Compassionate Geek episodes
- Poor Customer Service Examples: Missing Appointments and Not Doing Your Homework (Includes Video)
Don Crawley, Author.
Poor Customer Service Examples: Missing Appointments and Not Doing Your Homework (Includes Video)This is a story about poor customer service. The salesperson left a voice message to tell me his assistant had given me inaccurate information and he wanted to correct what I’d been told about their service. He also sent an email, so I replied to his email with a time when I could talk. I […]
Poor Customer Service Examples: Missing Appointments and Not Doing Your Homework (Includes Video)
Don Crawley4 min - Missing Appointments and Not Doing Your HomeworkThe salesperson left a voice message to tell me his assistant had given me inaccurate information and he wanted to correct what I’d been told about their service. He also sent an email, so I replied to his email with a time when I could talk. I didn’t hear back until the next day when …4 min
- Six Ways to be Sincere (Includes Video)
Don Crawley, Author.
Six Ways to be Sincere (Includes Video)A viewer on my YouTube channel recently asked how to be sincere. Good question! In this post, you’ll learn six ways to be sincere. Be genuine. That means that you say what you mean and mean what you say without being nasty to the other person. Always speak the truth, but that doesn’t mean insulting […]
Six Ways to be Sincere (Includes Video)
Don Crawley3 min - Six Ways to be SincereA viewer on my YouTube channel recently asked how to be sincere. Good question! Here are six ways to be sincere. #1: Be genuine. That means that you say what you mean and mean what you say without being nasty to the other person. #2: Always speak the truth, but that doesn’t mean insulting others …3 min
- Customer Service Support: Why Things Go Wrong (Includes Video)
Don Crawley, Author.
Customer Service Support: Why Things Go Wrong (Includes Video)Sometimes, when we’re working on customer service support or even helping a colleague, things seem to go off track unexpectedly. Of course, when you’re dealing with other people, you will occasionally get a surprise reaction! Here are some common reasons why things go wrong, along with some tips for what to do when that happens: […]
Customer Service Support: Why Things Go Wrong (Includes Video)
Don Crawley6 min - Why Things Go Wrong with CustomersSometimes, when we’re working on customer service support or even helping a colleague, things seem to go off track unexpectedly. Of course, when you’re dealing with other people, you will occasionally get a surprise reaction! Here are some common reasons why things go wrong, along with some tips for what to do when that happens: …6 min
- Proactive Customer Service Examples (Includes Video)
Don Crawley, Author.
Proactive Customer Service Examples (Includes Video)My wife Janet needed a new rearview mirror for her car. We called the dealership to see about getting one. (You can probably imagine where this is going!) It was exorbitantly expensive. Even Stephen, the parts guy, was shocked when he found out how much it cost! He suggested that look into getting a used […]
Proactive Customer Service Examples (Includes Video)
Don Crawley3 min - The Power of ProactivityMy wife Janet needed a new rearview mirror for her car. We called the dealership to see about getting one. (You can probably imagine where this is going!) It was exorbitantly expensive. Even Stephen, the parts guy, was shocked when he found out how much it cost! He suggested that look into getting a used …3 min
- Customer Care: 8 Ways to Show You Care (Includes Video)
Don Crawley, Author.
Customer Care: 8 Ways to Show You Care (Includes Video)In IT customer service, sometimes we fix the technical issue, but our customers still don’t think we care. Here are eight simple ways to show customer care. 1: Be on time. If you’ve ever said the words, “I’m sorry I’m late. The traffic was terrible.” or words to that effect, you were making an excuse […]
Customer Care: 8 Ways to Show You Care (Includes Video)
Don Crawley4 min - 8 Ways to Show You CareHere are eight simple ways to show you care. 1: Be on time. If you’ve ever said the words, “I’m sorry I’m late. The traffic was terrible.” or words to that effect, you were making an excuse for not leaving early enough. My sons had a football coach who told the boys, “If you’re not …4 min
About The Compassionate Geek
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Helping IT pros and other technical staff master the art of customer service and communication