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The Compassionate Geek
By Don R. CrawleyBusiness
The Compassionate Geek episodes
- Competence Charisma IT Career Success Model
Don Crawley, Author.
Competence Charisma IT Career Success ModelI want to introduce you to the competence charisma model for IT career success. This is a model that I created to help understand the two broad skill families that are required for success in IT careers, and if you’ll take a look at this model, you’ll notice that in the lower left quadrant we […]
Competence Charisma IT Career Success Model
Don Crawley7 min - Competence Charisma IT Career Success ModelI want to introduce you to the competence charisma four quadrant model for IT career success. This is a model that I created to help understand the two broad skill families that are required for success in IT careers, and if you’ll take a look at this model, you’ll notice that in the lower left …7 min
- Communication Style: 3 Ways to Choose the Right One (Includes Video)
Don Crawley, Author.
Communication Style: 3 Ways to Choose the Right One (Includes Video)Communication is the process of one person sending a message and another person receiving and understanding it. Your communication style helps determine whether the receiver understands the message you intended. That puts the burden of responsibility for communication on you, as the sender. When you are responsible for communicating an idea, a policy, new procedures, […]
Communication Style: 3 Ways to Choose the Right One (Includes Video)
Don Crawley4 min - How to Understand and Use Communication ModelsCommunication is the process of one person sending a message and another person receiving and understanding it. Communication occurs only when the receiver understands the message the sender intended. That puts the burden of responsibility for communication on the sender. When you are responsible for communicating an idea, a policy, new procedures, or anything else, …4 min
- How to Handle a Really Angry Person
Don Crawley, Author.
How to Handle a Really Angry PersonIt happens every now and then. One of our customers gets really angry or a co-worker loses his or her temper. Our ability to successfully handle a really angry person is something that can make us into heroes in the workplace. It’s important to think long-term when dealing with anger. Think about how what you […]
How to Handle a Really Angry Person
Don Crawley5 min - How to Handle a Really Angry PersonIt happens every now and then. One of our customers gets really angry or a co-worker loses his or her temper. Our ability to successfully handle a really angry person is something that can make us into heroes in the workplace. It’s important to think long-term when dealing with anger. Think about how what you …5 min
- IT Customer Service Fundamentals
Don Crawley, Author.
IT Customer Service FundamentalsKansas City Chiefs’ place kicker Harrison Butker made a perfect 39-yard field goal to tie the recent AFC championship game with 8 seconds on the clock and send it in to overtime. It was a dramatic moment in a game filled with drama. That had to be an unbelievable amount of pressure on Butker, but […]
IT Customer Service Fundamentals
Don Crawley4 min - IT Customer Service FundamentalsKansas City Chiefs’ place kicker Harrison Butker made a perfect 39-yard field goal to tie the recent AFC championship game with 8 seconds on the clock and send it in to overtime. It was a dramatic moment in a game filled with drama. That had to be an unbelievable amount of pressure on Butker, but …4 min
- Listening to Customers
Don Crawley, Author.
Listening to CustomersSuccessful businesses know the importance of listening to customers. I’ve talked before about my model railroading hobby. (In case you’re interested in such things, I run O Gauge.) I had an electrical question and I couldn’t find an answer online, so I decided to visit an area train store to see if I could get […]
Listening to Customers
Don Crawley3 min - Listen Carefully Before TalkingI’ve talked before about my model railroading hobby. (In case you’re interested in such things, I run O Gauge.) I had an electrical question and I couldn’t find an answer online, so I decided to visit an area train store to see if I could get my question answered. The Importance of Better Listening When …3 min
About The Compassionate Geek
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Helping IT pros and other technical staff master the art of customer service and communication