Let's talk engagement! Learn four misconceptions about employee engagement and how to lead your organization. Get some "work fun" happening in your center today.

Podcast 39- The Big Excuse In The Contact Center- The Phones are Jammed... by The Contact Center Coach

Brand to Contact Center Leadership? Join us for a three part series: I'm New; Now what do I do? Today's Podcast is Part 3: Managing "up" to my boss. Get a quick burst of ideas for getting off to a great start with your boss. Learning how to work with your boss will help you lead others. Be the best you can be as a new leader.

Brand to Contact Center Leadership? Join us for a three part series: I'm New; Now what do I do? Today's Podcast is Part 2: Managing my people. Learn that in today's contact center it starts with learning to communicate professionally, direct and with encouragement. Be the best you can be as a new leader.

Brand to Contact Center Leadership? Join us for a three part series: I'm New; Now what do I do? Today's podcast is on Managing the Numbers. Get a quickstart look at the numbers in the center and what you need to learn and master to be successful. This is part one so make sure you listen to the next two parts as well.

Two simple words with enormous value. How many times a day to you get a "thank you"? How many times a day to you give a "thank you"? You will be a better leader if that number grows. Learn how to increase the "thank you's" in your day.

Learn how to make the most of the feedback our boss gives us. Coaching sessions are invaluable to our career and our paycheck. Be great at receiving feedback from your boss.

Take your values off the wall and live them in your contact center. When your employees live your values- great things happen. Learn how to remind, reward and recognize the values in your organization. The third part on Purpose, Mission and Values.

Do your employees own your mission? Can they see how they fit? Do they understand how important they are? Join us to learn how to help your employees own your mission. The result is better performance and engaged employees.

What is your purpose at work? Not sure? Listen to this weeks podcast and learn what your purpose is as a Contact Center leader.