1979 Solid Gold Hit YMCA! In the contact center that stands for one on one coaching. Your thoughts, My Thoughts, Calibrate and Action!

Join me to learn how to have a one on one coaching session using YMCA.

I am stressed! Are you? Stress is not new to the Contact Center. Learn how to overcome stress in the contact center. Yes, it starts with getting back to basics in the way we take care of ourselves and the way we communicate and deal with our peers. You will be a better leader by learning to handle your stress.

When was the last time you had fun in your contact center. Here are some basics for Contact Center fun along with some ideas on things to do. Remember we need to be: In it together, Common Language and Doing things together.

Connection is your contact center is critical to success. Whether you have at home workers or in-house every CSR needs to be connected to their peers, your company and you. Learn how to connect with your contact center.

Learn what you can do for the reps you have at home. This podcast is for contact center leaders working through the challenges of sending their reps home in times of upheaval and challenge. The Title? Just trying to have some fun!

Learn the TenTruths of Sales and Service in the Contact Center. Truth is something you can't avoid or dismiss. You have to deal with it! Knowing the Ten Truths for Sales and Service will help you be a better leader in your Contact Center.

Customer words make a BIG difference. Learn the 5 words that make up the Pantheon of Customer comments. Also learn why your customer comments are so important to your frontline. This message is crucial for supervisors and leaders. We need all the help we can get and the customers are our best option.

Get some great attitude. Learn the four keys to having a great attitude. Being a leader of people requires us to inspire and lead our contact center teams. Having a positive attitude is a great way to start.

Join Michael for a discussion about Reinforcement to help you recognize and reward EVERYONE in your contact center. What drives you Fear, Fame, Fun or Fortune?

We're Number 3! Coaching the Boredom out of your Frontline. Learn some new ideas on how to reduce boredom in your Contact Center.