Have you heard of the Seven Deadly Sins? The First one is Pride. It can wreck your leadership goals, your career and your life. Join us to learn how to see pride and its effect on you and your future.

Listen now! We put URGENT in the title for a reason. If you want to be successful in your center; you need these 5 must-haves. . Be ready to grade yourself. One more thing; you need all five. Your success, your career, your promotion and your pay raise all go up if you are leading in these five areas.

When you want to succeed as bad as you want to breathe, then you'll be successful! Eric Thomas- Does that quote inspire you to succeed? Yes? No? Learn how to inspire others in this podcast. Learn the key steps to inspiring others. Plus there are some really cool inspiring quotes as well!

Knowing the Right answer in a contact center is NOT always the fastest way to solve a problem. This is true in customer calls and coaching. Active listening helps us to get the right answer for our clients and our employees. Join us to learn how to use valuable customer skills to be a better coach.

Thinking about being a mentor. What a great idea and a way to give back. Listen to this podcast and learn some key takeaways for being successful as a mentor. It's a big commitment but also very rewarding.

Learn how to find a mentor for your career. Are you the right person to have a mentor? What should you be looking for in a mentor? Learn more here.

Learn the steps to make a difference in your center. Solve problems, make changes and be a person that can make a difference.

Do you love your contact center job? Do you employee's love their jobs? Join us to learn more about "finding some love" in your job and your employees!

Get ready for the summer workplace. Learn some ideas and plans to get the best out of your Contact Center summer.

Learn how to get a great start in your contact center. Engage, encourage and learning are the keys to a great start. Learn the steps and areas that need to be covered each and every day to ensure success.