Is your workforce still completely remote? Are you hybrid? Looking to bring them back to the office? Join us for a look at some ideas and thoughts around getting your best results from your at home workforce.

Leadership Quick Hits Volume III.

Podcast 82- Leadership Quick Hits Volume II

Podcast 4- Leadership Quick Hits Volume I

Join us for 6 new Quick Hits...

A loyal, informed, skilled and engaged employee is the answer to every challenge in your center. Learn how to make time and and make this happen in your center.

Does you want your contact center to survive or thrive? We all want them to thrive. That means we need two superpowers: Coaching and Time. Find out if your center has the attributes necessary to have the superpowers of coaching and time. You will be challenged and encouraged.

Do you have a BPO partnership? Are you considering starting one? Learn three key factors to successfully transfer your culture to your BPO. Get closer and in better synch with your partner. Everybody wins. And the biggest winner is your customer.

We don't have enough time to coach... Have you ever said that? How well do you coach with the time you have? Learn the four principles of coaching and how to measure coaching.

Average Handle time... what a challenge. Join us to learn the four drivers of high AHT and some innovative ways to improve your AHT. Learn practical changes you can make. Be prepared to be challenged.

Basics taught, Basics Learned, Basics Followed. The first best practice in a contact center is to make sure everyone knows the "basics"- Time, Availability, Knowledge and Success. Without these as a baseline you will never achieve your goals. Join us!

More leadership quick hits for the contact center. Check out Podcast 64 for Volume 1. Ownership is everything, Be transparent... ( this one has the Migraine blocker...)

Is your contact center culture a competitive advantage for you? It should be. Join us to learn the: Who, Where, What, When, How... of a competitive contact culture.