Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship an...

Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then,

Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "...

First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today.

Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits.

Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits.

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly…..on the MOD report segment, something smells like poop……yes….poop as in feces and a urine-soaked hotel mattress.

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly…..on the MOD report segment, something smells like poop……yes….poop as in feces and a urine-soaked hotel mattress.

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In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from ...

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from ...