First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibi...

First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibi...

In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the r...

In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the r...

Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and...

Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and...

If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motiva...

If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motiva...

Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line?

Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line?